Matthew Updates

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​The City will provide periodic updates to Hurricane Matthew and will post them here as well as our Facebook and Twitter feeds. ​​​

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 Latest Information

Last Updated: 02/22/17 9 a.m.

​Hurricane Matthew Public Information Meetings Announced for Homeowners That Need Help After Flooding 

The Hurricane Matthew Tidewater Long-Term Recovery Group has scheduled two information days for homeowners to meet with disaster case managers needing help after flooding from Hurricane Matthew. 

Where:           Princess Anne Plaza United Methodist Church (208 South Plaza Trail, Virginia Beach, 23452)

When:             February 25 and March 18, from 9 a.m. to 1 p.m. and 3 p.m. to 7 p.m.

For more information: (757) 932-0295, cceva.disasterrelief@gmail.com  

Please bring a photo ID, any FEMA paperwork/letters, and all storm-related documents.

Disaster Case Managers will be there to answer questions and to begin paperwork for homeowners who have unmet needs.

Homeowners seeking help do not need to attend more than one session.

The Tidewater Long-Term Recovery Group was formed by representatives from local organizations, government agencies, and the private sector to help affected communities recover from flooding caused by Hurricane Matthew.

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FEMA, SBA continue recovery efforts for Virginia hurricane survivors

01/10/2017 01:36 PM EST 

Virginia Beach, Va. – It has been over two months since disaster assistance personnel from the Federal Emergency Management Agency (FEMA) deployed to Virginia in response to President Obama's major disaster declaration of Nov. 2, 2016. The president's signature on the decree made federal assistance available to eligible survivors affected by Hurricane Matthew in seven independent cities for individual assistance.​

Although the deadline for registering for individual financial assistance from FEMA has passed, the recovery continues. Survivors affected by Hurricane Matthew, who have registered for FEMA assistance, still have access to the agency for information about temporary housing, help with insurance claims, questions about filing an appeal, and other disaster services and resources.

Registered individuals have access to FEMA’s toll-free Helpline, seven days a week, 7 a.m. to 10 p.m. EDT. Call 800-621-3362 (TTY users should call 800-462-7585). Multilingual operators are available.

Applicants receiving temporary rental assistance and who have a need for continuing housing assistance must apply to FEMA for approval. FEMA will evaluate the information to determine if the applicant qualifies for ongoing federal rental assistance, based on financial need. Contact the FEMA Helpline for information on how to apply.

FEMA urges registered individuals to “keep in touch” and notify FEMA of address or phone number changes, initiate appeals or reschedule inspection appointments. It is important to keep all contact information current to avoid delays in getting assistance.

As of the Jan. 3 deadline, 5576 Virginia homeowners and renters have applied to FEMA for disaster assistance. To date more than $7.4 million in individual housing assistance grants and nearly $1.6 million in other needs assistance have been approved for residents of the 7 designated cities: Chesapeake, Hampton, Newport News, Norfolk, Portsmouth, Suffolk and Virginia Beach.

Since the Nov. 2 disaster declaration, the U.S. Small Business Administration (SBA), one of FEMA’s partners in disaster recovery, has approved 399 low-interest disaster loans totaling nearly $13.4 million. SBA offers low-interest disaster loans to homeowners and renters who have applied for FEMA assistance, as well as to businesses of all sizes and private nonprofit organizations. SBA disaster loans may cover the cost of repairing, rebuilding or replacing lost or disaster-damaged real estate and personal property.

For more information about SBA loans, call SBA’s Disaster Assistance Customer Service Center at 800-659-2955. (TTY users should call 800-877-8339). Individuals and businesses may also email disastercustomerservice@sba.gov, or visit http://www.sba.gov/disaster.

In addition to the FEMA grants, and SBA loans, the National Flood Insurance Program (NFIP) has paid out $46.8 million to 2263 claimants to settle Flood Insurance Claims. Several of the claims were outside of the Special Flood Hazard Area (SFHA) proving to be a good investment for homeowners who suffered flooding damages. Homeowners and renters who purchased insurance through NFIP were able to find affordable Preferred Risk Policies that cover homes not located in a SFHA. Flood insurance continues to be the best tool for recovering financially from a flooding disaster for both homeowners and renters.

The Commonwealth’s and FEMA’s 6 Disaster Recovery Centers (DRCs) served 3,051 visitors between Nov. 7 and Jan. 3, while FEMA-contracted housing inspectors have completed more than 4,052 inspections of disaster-damaged properties to verify damage.

The Public Assistance Program, which aids local governments and certain nonprofits was also approved for this disaster. Eligible projects are reimbursed not less than 75 percent of their costs for uninsured damages to infrastructure and certain emergency response costs. The eligible cities are Chesapeake, Franklin, Norfolk, Portsmouth, Suffolk, Virginia Beach, Hampton, and the counties of Isle of Wight and Southampton. The Virginia Department of Emergency Management is working closely with FEMA to develop costs for the eligible reimbursements. Applicants have six months from the date of the declaration to identify all projects for reimbursement consideration. 

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01/03/17 6 p.m. 

The Disaster Recovery Center at the Meyera E. Oberndorf Central Library is now closed. FEMA will no longer have a presence at this location for walk-in assistance. You can still have your questions answered by FEMA and the SBA by calling 800-621-3362, for voice, 711 or video relay services or 800-462-7585 for TTY users. 

New Year’s holiday hours and closing date set for Virginia Beach recovery center

12/28/2016 12:32 PM EST

VIRGINIA BEACH, Va. – The Disaster Recovery Center in Virginia Beach will be open from 9 a.m. to 1 p.m. on Saturday, Dec. 31, 2016, and closed on Sunday and Monday, Jan. 1 and 2. It will close permanently on Tuesday, Jan. 3, 2017, at 6 p.m. Tuesday is the last day survivors may register for assistance from the Federal Emergency Management Agency (FEMA), but support from FEMA will continue to be only a phone call away.​

​​Only one week left for Virginia hurricane survivors to apply to FEMA, SBA

12/28/2016 07:44 AM EST 

Virginia Beach, Va. – Survivors have one week left to apply for disaster assistance from the Federal Emergency Management Agency (FEMA) and to submit applications for low-interest disaster loans to the U.S. Small Business Administration (SBA). Virginia survivors eligible for federal assistance, impacted by Hurricane Matthew have until Tuesday, Jan. 3, 2017, to file their applications.​​

Hurricane Matthew

Have you filed with FEMA  for Federal Assistance?

Time is Running Out

​​Deadline: January 3, 2017​


Applying for a SBA loan can be a smart move for Virginia disaster survivors

Virginia Beach, Va.–Whether you're a homeowner, renter, private nonprofit or a business of any size, if you have losses due to Hurricane Matthew, applying for a low interest disaster loan from the U.S. Small Business Administration (SBA) could lead to a faster and better recovery. Time is running out to turn in your application. The deadline to apply for physical damage loans is Jan. 3, 2017.​ 

Flood survivors urged to take time now to visit Virginia Beach Disaster Recovery Center

12/14/2016 01:40 PM EST​

VIRGINIA BEACH, Va. —With the holiday spirit in the air, disaster survivors may be busy with their “to do” lists—shopping for gifts, going to parties and events, and getting together with friends and family.

To ensure that you receive all the disaster assistance for which you are eligible, you may want to add a visit to the Virginia Beach Disaster Recovery Center to your list.

At the recovery center, FEMA specialists are on hand to help you:

  • Register
  • Appeal FEMA decisions
  • Find rental resources
  • Check the status of your submitted application
  • Get answers to other questions about assistance
The U.S. Small Business Administration is at the recovery center to help homeowners, renters and businesses of all sizes with applications for low interest recovery loans. The SBA is ready to talk with you about these loans and answer your questions. You can also sign the paperwork to complete your loan agreement or check the status of your submitted loan application.

The recovery center also offers information on modifications that can make your property more flood proof.

Virginia Beach Disaster Recovery Center

Open 8 a.m. to 7 p.m. Mon.- Sat., until further notice

Meyera E. Oberndorf Central Library

4100 Virginia Beach Blvd.

Virginia Beach, VA 23452

Enter main door, turn right, near Cafe

You do not have to visit a recovery center to register for assistance from FEMA. Many of the services available at the recovery centers are also available on the FEMA Helpline). Call 800-621-3362, for voice, 711 or video relay services or 800-462-7585 for TTY users. The Helpline is open from 7 a.m. to 11 p.m., seven days a week, until further notice.

If you have any questions about your application or if you need to register for aid, the Helpline can assist you. You may also register with FEMA online at DisasterAssistance.gov

or with the FEMA Mobile App.

Additional information about this disaster is available at www.fema.gov and www.vaemergency.gov. Virginians seeking information about disaster-related services and unmet needs should call Virginia 211, a statewide information and referral service. For free legal assistance call 800-552-7977, Monday through Friday from 9 a.m. to 4 p.m. on the FEMA Mobile App, or by calling 800-621-3362.

Virginians receiving rental aid after Matthew: Tell FEMA if you need more ​

VIRGINIA BEACH, Va. —More than 1,300 Virginia households displaced because of damage from Hurricane Matthew have received help from FEMA to pay rent for a temporary place to live. If your family has received rental assistance, you must let FEMA know if you will continue to need it. 

You should have received a letter from FEMA explaining the process and a form to fill out and return to FEMA along with:

·       Utility bills from before and after the disaster.

·       If you are a renter, a copy of your lease (pre-disaster). If you are a homeowner, a copy of your mortgage statement.

·       For renter or homeowners, a copy of the current lease or rental agreement signed by the person who applied for FEMA assistance and the landlord.

·       Rental receipts, canceled checks (copy of the front and back) or money orders showing that you used your rental assistance to pay rent or a security deposit.

·       Income statements from before and after the disaster for all wage earners living in the household (pay stubs, letter from Social Security office, retirement pension letter; no bank statements).

You must complete the FEMA application to be considered for continued rental assistance. FEMA evaluates the information to determine if your household has a financial need for additional assistance.

For additional help with rental assistance or other questions, call the FEMA Helpline 800-621-3362. Applicants who use 711 or Video Relay Service may also call 800-621-3362. People who are deaf, hard of hearing or have a speech disability and use a TTY may call 800-462-7585. The toll-free numbers are open from 7 a.m. to 11 p.m., seven days a week.

Additional information about this disaster is available at www.fema.gov and www.vaemergency.gov. To find a DRC nearest you go to www.Fema.gov/DRC. Virginians seeking information about disaster-related services and unmet needs should call Virginia 211, a statewide information and referral service. For free legal assistance contact 800-552-7977. ​

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12/07/16

Council Extends Deadline for Waiver of Permit Fees for Disaster Repairs

​People now have until April 10, 2017 to get permits for repairs related to Hurricane Matthew 

First, City Council waived the fees on permits people needed to make certain disaster-related home repairs. Now, it has extended the deadline to apply for the permits. People have until April 10, 2017. 

"Homeowners are just now receiving funds from their insurance companies and FEMA, so they needed more time to apply for permits and hire contractors to help with home repairs," said Barry Frankenfield, director of Planning & Community Development. "We want to make it a little bit easier for property owners to get necessary repairs completed properly and safely. This extension will help homeowners continue to recover from damages caused by Hurricane Matthew." 

On Oct. 18, 2016, City Council passed the original ordinance (Sec. 8-38 of the City Code) and amended it on Tuesday, Dec. 6.  To date, more than $30,000 in fees have been waived for repairs including fences, sheds, soffit/fascia/siding, roofing, docks, electrical wiring and screen enclosures, as well as replacement of HVAC equipment. A permit is typically good for six months and required inspections can reset the clock. Staff will assist homeowners in determining needed approvals. 

To be eligible for the fee waiver, applicants must provide verification that the request is a direct result of damage sustained by Hurricane Matthew along with a site plan for fences, sheds, screen enclosures and docks. Acceptable documentation includes either an insurance evaluation or the application for damage assistance available at www.vbgov.com/stormupdate.

​The fee waiver period will expire April 10, 2017, so citizens are reminded apply for permits soon. Property owners or contractors licensed with the Virginia Department of Professional and Occupational Regulation Board for Contractors may obtain the permit. 

The city will attempt to expedite all hurricane-related permits. To apply for a permit or for more information, contact Permits & Inspections at (757) 385-4211.

Waives Permit Fee Flyer

​# # #

Private Nonprofits Encouraged to Apply

12/07/2016 02:59 PM EST 

Virginia Beach, Va. - Private nonprofit (PNP) organizations in Virginia may be eligible to receive federal assistance in recovering from losses connected with Hurricane Matthew, officials of the Virginia Department of Emergency Management (VDEM) and the Federal Emergency Management Agency (FEMA) said. The deadline for applying is December 15, 2016.​

Congressio​nal & Intergovernmental Weekly Update - FEMA 

The latest update on FEMA Assistance and FAQ's ​


National Flood Insurance Program coverage isn't the same as homeowner insurance or FEMA assistance

12/06/2016 08:18 AM EST 

Having an adjuster with the National Flood Insurance Program (NFIP) come to your home isn’t the same as having your homeowner’s insurance agent or a FEMA inspector assess your damages.

FEMA Individual Assistance (IA), homeowners insurance and flood insurance are three different programs.

Homeowner and business insurance policies usually don’t cover flood damage. They generally do not. Disaster officials recommend:

  • If you have flood insurance, call your agent right away.
  • If you have homeowners insurance, call your agent right away.
  • If you had damages and haven’t registered with FEMA, do so right away.
Receiving a flood claim inspection, registering with your city’s emergency management agency, registering with the Virginia Department of Emergency Management (VDEM), the Red Cross, or with any other charitable organization is NOT the same as registering with FEMA or having a homeowner’s or flood insurance policy.

If you have dual insurance, you need to contact both your homeowners insurance and your NFIP flood insurance agent as well as register with FEMA to initiate individual recovery assistance. The deadline to register with FEMA is January 3, 2017. The deadline to file a flood-loss claim is February 7, 2017.

The deadline date for filing an NFIP flood insurance claim has been extended from 60 to 120 days from the date the flood damage occurred. After contacting your flood insurance agent, the claims process begins with your sending in ‘proof of loss’ paperwork. The flood claim process commonly follows this timeline: 

  • An adjuster will usually call you within 24 to 48 hours after you notify your agent about the flood damage.
  • Once contacted, a claims adjuster will visit to open the claim. In disasters such as Virginia, some adjusters may have hundreds of policy holders to service.
  • Policyholders have 120 days after the date of the loss to file proof of loss paperwork. This sworn statement may have to be notarized.

    • For instance, if you send in your proof of loss at 28 days, it can take at least 14 to 20 days more after that to review and process for payment.
    • It can take another 20 days to process the claim for payment—and at times only a partial payment can be made.
  • If you have a mortgage, regulations require that homeowner payment checks be issued in both the lender and homeowner’s name. Usually a bank or lender will require a construction contract or proof of pending repairs before releasing the money to you.
To date, NFIP in Virginia has received 2,231 claims with an estimated payout of nearly $25 million due to Hurricane Matthew.

Some damages not covered by your NFIP insurance may be eligible for coverage under your homeowners insurance, FEMA individual assistance program, or the U.S. Small Business Administration (SBA). You must be registered with FEMA to find out if you are eligible for additional assistance not covered by your insurance policies.

If you receive an SBA loan application, complete and submit it to the SBA, even if you don’t want a loan. Sometimes unanticipated expenses come up as your recovery process nears conclusion.

Information about claims, what to do, how to file, and what proof of loss is needed can be found in the NFIP online booklet “The NFIP Flood Insurance Claims Handbook” at http://go.usa.gov/x89kz. In most cases, there is a 30-day waiting period for a new flood insurance policy to take effect. To learn more about this program, contact your insurance agent or the NFIP at 888-379-9531, or visit www.floodsmart.gov.

Call the FEMA helpline to register, register online at www.DisasterAssistance.gov, or get additional information: 800-621-3362, or TTY at 800-462-7585. You can also visit your nearest Disaster Recovery Center (DRC). Location addresses can be found at www.FEMA.gov/DRC.​

​​30 days since Hurricane Matthew declaration, 30 days left to register

VIRGINIA BEACH, Va. -- As the first 30 days in the Commonwealth of Virginia recovery concludes following Hurricane Matthew, people in seven cities and two counties are eligible for disaster assistance.

The cities of Chesapeake, Hampton, Newport News, Norfolk, Portsmouth, Suffolk, and Virginia Beach are eligible for FEMA's Individuals and Households program. Eligible jurisdictions for the Public Assistance program are Chesapeake, Franklin, Norfolk, Portsmouth, Suffolk, Virginia Beach and the counties of Isle of Wight and Southampton.

During the first 30 days, more than 4,200 people have registered for more than $7 million in federal assistance of that:

    • More than $6.1 million for rent or repair of disaster-damaged housing
      • More than $3 million was approved for rental assistance
    • More than $940,000 for Other Needs Assistance
      • Nearly $110,000 per day was dispersed for eligible home repairs
  • More than 1,400 survivors have visited Commonwealth/FEMA Disaster Recovery Centers.
  • More than 3,000 FEMA housing inspections have been completed.
  • FEMA Disaster Survivor Assistance teams in the field have spoken with nearly 7,500 survivors and have visited more than 115 homes per day.
  •  The Small Business Administration, a FEMA and Commonwealth partner, has approved nearly $6.8 million in low-interest disaster loans to more than 3,100 homeowners, renters and business owners to repair, rebuild and replace damaged property and contents.
  • The National Flood Insurance Program (NFIP) has received more than 2,220 claims and paid more than $22 million to policyholders, including advance payments to help homeowners get started quickly on repairs. 

Disaster response involves the whole community, FEMA and the Virginia Department of Emergency Management (VDEM) joined forces with voluntary groups, community agencies, faith-based organizations, and neighbors helping neighbors rebuild and repair damages.

Voluntary organizations provide a wide range of assistance to disaster survivors, including flood debris cleanup, shelter, food, clothing, counseling, home repairs, and reconstruction. These organizations belong to the Virginia chapter of the National Voluntary Organizations Active in Disasters, a coalition of nonprofit organizations that respond to disasters.

Virginia voluntary and faith-based organizations include: Virginia Conference of the United Methodist Church, Southern Baptist Conservatives, Volunteers of America, The Salvation Army, 211, Point of Light, Federation of Food Banks, Operation Blessing, Team Rubicon, Crisis Cleanup, Church of Jesus Christ of Latter Day Saints, American Red Cross and Baptist General Association of Virginia, as well as dozens of other organizations providing assistance to survivors who have unmet disaster-related needs.

Survivors who still need help cleaning up with other recovery needs can turn to the many voluntary, faith and community-based groups that are donating their time and skills in Virginia. These groups are always the first and last presence to help disaster survivors recover.

Disaster recovery officials are still on the ground in all seven cities and continue interacting with survivors in a variety of ways to help them with the recovery:

·       Disaster Recovery Centers (DRCs): more than 4,200 survivors have visited the six DRC that have been open. These are facilities where survivors can meet face-to-face to discuss their cases with federal, Commonwealth, local, and volunteer representatives. The first centers opened less than a week after the presidential disaster declaration. Visit FEMA.gov/DRC to find locations.

·       Disaster Survivor Assistance Specialists (DSAs): nearly 7,500 survivors have spoken with FEMA disaster survivor assistance specialists. Specialist are FEMA staff who canvass affected neighborhoods and communities to encourage survivors to register for help, provide recovery information, and listen to their concerns.

·       Mitigation Specialists: free consultations are available at DRCs and by calling the flood helpline: 868-379-9531 where survivors can get tips and techniques on building hazard-resistant homes.

If you had storm damage no matter how small, here's how to register for help or to get more information:

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​Virginia Beach DRC to close on Sundays​

Release date: 
December 1, 2016
Release Number: 
DR-4291-VA NR-20

VIRGINIA BEACH, Va. — Effective Sunday, Dec. 4, 2016, the Disaster Recovery Center (DRC) in Virginia Beach will close on Sundays. DRCs located in Hampton, Portsmouth, and Suffolk will remain open seven days a week until further notice.

Virginia Beach

Regular hours: 8 a.m. to 7 p.m. Monday through Saturday; closed Sundays

Meyera E. Oberndorf Central Library

4100 Virginia Beach Blvd.

Virginia Beach, VA 23452

Enter main door, turn right, near Cafe

If you have questions outside the DRC business hours, you can call the Federal Emergency Management Agency’s (FEMA) Helpline at 800-621-3362 (voice, 711 or video relay service), or 800-462-7585 for TTY users.  You can use the Helpline to:

  • Register with FEMA.

  • Ask questions about a FEMA letter.

  • Ask about the status of your registration.You will need your nine-digit FEMA registration number and zip code.

  • Update your personal information (e.g., change of address or phone number, bank or insurance information, et al) to avoid processing delays.

  • Receive information about FEMA property inspections.

  • Ask about other federal assistance.

Additional information about this disaster is available at www.fema.gov and www.vaemergency.gov. To find a DRC nearest you go to www.Fema.gov/DRC. Virginians seeking information about disaster-related services and unmet needs should call Virginia 211, a statewide information and referral service. Survivors are encouraged to register with FEMA as soon as possible. You can register online at DisasterAssistance.gov, on the FEMA Mobile App, or by calling 800-621-3362 (FEMA).

Applicants who use 711 or Video Relay Service may also call 800-621-3362. People who are deaf, hard of hearing or have a speech disability and use a TTY may call 800-462-7585. The toll-free numbers are open from 7 a.m. to 11 p.m., seven days a week.

Don't disqualify yourself—Register with FEMA today!

VIRGINIA BEACH, Va. — As the Hampton, Portsmouth, and Suffolk localities join the four existing cities eligible for federal and Commonwealth disaster aid, residents with damage who haven't registered directly with FEMA, need to do so before the January 3, 2017 deadline. 

Don't disqualify yourself by not registering—let FEMA determine your eligibility. These new localities plus the existing cities of Chesapeake, Norfolk, Virginia Beach, and Newport News have already registered more than 3,800 citizens for nearly $6.3 million in assistance. 

Registering with your city's emergency management agency, the Virginia Department of Emergency Management (VDEM), the Red Cross, a charitable organization, or having homeowner or FEMA flood insurance inspections is NOT the same as registering with FEMA. 

Because some damages or needs may not show up until later in the repair process, officials urge all residents, renters, homeowners, and businesses that have damage to:

·       Register with FEMA now—even if you have homeowners or flood insurance

·       Complete and submit a U.S. Small Business Administration (SBA) loan application—even if you don't want a loan

·       Stay in contact with your homeowner and flood insurance adjusters—FEMA needs a copy of your settlement or denial letter to see if there may be other assistance available

If you have hurricane damage to your personal or a visitor's vehicle, storage units, certain property, or other types of flood damage, you may be eligible for assistance—register, then let FEMA make the determination.

After you have registered, if you receive an SBA loan application, officials urge you to complete and submit it to the SBA—even if you do not want a loan. If you do not qualify for the SBA loan, your application can trigger other types of assistance, allowing the SBA to refer you back to FEMA.

You do not have to accept the SBA loan, but sometimes unexpected needs come up and having the loan in your 'back pocket' can make a difference.

FEMA and the SBA offer a variety of programs to help in your recovery. FEMA grants will not affect your government benefits, such as Social Security, Medicare or Medicaid and you will not pay income taxes or see any reduction in your Social Security checks or any other federal benefits.

VDEM and FEMA are working closely with other commonwealth and federal partners, the private sector, faith-based organizations, and voluntary agencies to help match survivors with avenues of assistance. Two common misunderstandings regarding registering with FEMA are:

1.     Registering for disaster assistance with other agencies or organizations registers you for FEMA disaster assistance.  It does not.

2.     Having FEMA flood insurance registers you for disaster assistance. It does not. It also does not disqualify you from applying for assistance. Flood insurance claims are handled separately and you may find that you had uninsured losses.

If you haven't registered because English is not your first language, don't let that stop you.  If you or someone you know needs language assistance, FEMA has American Sign Language interpreters who speak many languages. Translators are available and can help you in the registration process.

An undocumented parent or guardian may apply for assistance on behalf of a minor child who is a U.S. citizen, non-citizen national or Qualified Alien. Although the adult will be expected to sign a Declaration and Release (FEMA Form 009-0-3) in the child's name, no information will be gathered on the person signing for the child.

If you have dual insurance, you need to contact both your own homeowners insurance and your National Flood Insurance Program (NFIP) flood insurance agent as well as register with FEMA to apply for assistance. The deadline to register with FEMA is January 3, 2017. The deadline to file proof of loss paperwork with your flood insurance provider is February 7, 2017.

To date, NFIP in Virginia has received 2,214 claims with an estimated payout of $20 million. 

If you are a renter and haven't registered, you may be eligible for federal disaster assistance. You may also receive referrals to Commonwealth agencies that may be able to help.

​As an applicant, your information is confidential. FEMA does not share your information with other agencies unless you want us to do so.

Additional information about this disaster is available at www.fema.gov and www.vaemergency.gov. Virginians seeking information about disaster-related services and unmet needs should call Virginia 211, a statewide information and referral service. Survivors are encouraged to register with FEMA as soon as possible. You can register online at DisasterAssistance.gov, on the FEMA Mobile App, or by calling 800-621-3362 (FEMA).

Applicants who use 711 or Video Relay Service may also call 800-621-3362. People who are deaf, hard of hearing or have a speech disability and use a TTY may call 800-462-7585. The toll-free numbers are open from 7 a.m. to 11 p.m., seven days a week.​ 

11/25/16

Financial Disaster Aid Available for U.S. Citizens, Non-Citizen Nationals and Qualified Aliens

11/23/2016 10:38 AM EST 

VIRGINIA BEACH, Va. – The Federal Emergency Management Agency (FEMA) is committed to helping all eligible Virginia disaster survivors recover from Hurricane Matthew storm and flood damage, including U.S. citizens, non-citizen nationals and Qualified Aliens.​


Holiday hours set for DRCs; Chesapeake, Norfolk close permanently 6 p.m. Saturday

11/22/2016 11:44 AM EST

​VIRGINIA BEACH, Va. – Disaster Recovery Centers (DRCs) in Chesapeake, Norfolk, and Virginia Beach will close for the holidays on Thursday, Thanksgiving Day, and Friday, the day after Thanksgiving.

DRCs will be open on Saturday, Nov. 26; however, the Chesapeake and Norfolk DRCs will close permanently at 6 p.m. that evening. The Virginia Beach DRC will be open on Sunday, Nov. 27 from 8 a.m. to 7 p.m., and will remain open until further notice.​


Homeowners Encouraged to Check for Flood-Damaged Heating Systems

11/17/2016 01:28 PM EST​

VIRGINIA BEACH, Va. – Winter is on its way and the Virginia Department of Emergency Management (VDEM) and Federal Emergency Management Agency (FEMA) want to remind homeowners to check whether their heating systems and water heaters were damaged by Hurricane Matthew. 

Virginia homeowners and their families may be at risk with flood-damaged furnaces, water heaters and electrical appliances. If the floodwaters reached your heating system or water heater, have them checked for operating safety by experienced repair personnel.​

DRC Holiday hours include:

Virginia Beach

Wednesday: normal operations hours, 8 a.m. to 7 p.m.

Closed: Thursday, Nov. 24 and Friday, Nov. 25

Saturday, Nov. 26 / Sunday, Nov. 27: open 8 a.m. to 7 p.m. until further notice

                        Meyera E. Oberndorf Central Library

                        4100 Virginia Beach Blvd

                        Virginia Beach, VA 23452

                        Enter main door, turn right, near Cafe 

Chesapeake 

Wednesday: normal operations hours, 8 a.m. to 6 p.m.

Closed: Thursday, Nov. 24; Friday, Nov. 25;

Saturday, Nov. 26: open 8 a.m., closes permanently at 6 p.m.

Chesapeake Department of Human Services

                        City of Chesapeake

                        100 Outlaw St.

                        Chesapeake, VA 23320

            Enter main door, turn right 

Norfolk

Wednesday: normal operations hours 8 a.m. to 6 p.m.

Closed: Thursday, Nov. 24; Friday, Nov. 25;

Saturday, Nov. 26: open at 8 a.m., closes permanently at 6 p.m.

Norfolk City Work Force Development Center

201 Little Creek Road

Room 208

Norfolk, VA 23505

​The Virginia Department of Emergency Management (VDEM) and the Federal Emergency Management Agency (FEMA) operates DRCs. The centers provide FEMA registration assistance and disaster information to residents in the cities of Chesapeake, Newport News, Norfolk and Virginia Beach with damage from Hurricane Matthew. 

Specialists at the recovery centers can review applicant cases, answer questions about claims, and review information needed to process claims. Survivors who visit the DRCs can also meet with a U.S. Small Business Administration representative. 

You do not need to visit a DRC to register for Federal assistance. Survivors can register online at www.disasterassistance.gov, on the FEMA Mobile App, or by calling 800-621-3362. TTY users can call 800-462-7585. Phone lines are open daily from 7 a.m. to 11 p.m. EDT until further notice. Help is available in almost any language. To find a DRC location closest to you, go to: https://www.fema.gov/disaster-recovery-centers and click on 'Search for a Disaster Recovery Center.' 

Additional information about this disaster is available at www.fema.gov and www.vaemergency.gov. Virginians seeking information about disaster-related services needs should call Virginia 211, a statewide information and referral service.

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​Last upd​​ated:  11/17/16

Governor McAuliffe Announces Federal Disaster Assistance for State and Local Governments Impacted by Hurricane Matthew

RICHMOND – Governor Terry McAuliffe announced today that President Barack Obama has granted a request for federal disaster assistance to state and local governments in areas of Virginia recovering from Hurricane Matthew. Localities eligible for Public Assistance (PA) are the cities of Franklin, Portsmouth, Suffolk, Chesapeake, Norfolk and Virginia Beach, and the counties of Isle of Wight and Southampton.  

"This assistance will help ensure our local and community partners receive the appropriate funds in order to begin a path to full recovery from the severe damage incurred by Hurricane Matthew," said Governor McAuliffe. "I want to thank President Obama, FEMA, our Virginia Department of Emergency Management (VDEM) team and all local government officials for their accelerated coordination in this declaration. Our number one priority will always be the safety of the residents in our Commonwealth." 

Hurricane Matthew hit on October 7, 2016 and a federal major disaster was declared on November 2, 2016. More than 11 inches of rain fell across southeastern Virginia in a 24 hour period and peak wind gusts reached 78 mph. After conferring with VDEM officials and personally surveying the damage from the storm, Governor McAuliffe requested federal aid. 

The declaration makes FEMA's Public Assistance program available to cover eligible government and certain nonprofit costs. This program provides federal funds for debris removal, repairs to critical infrastructure, roads, buildings and equipment, and related emergency services. The PA program is different from Individual Assistance (IA), which provides direct financial aid to citizens and businesses. State and federal officials will continue to work with local governments over the coming months until all repairs and eligible projects have been completed. 

Information about the Public Assistance declaration is available at http://www.vaemergency.gov/wp-content/uploads/2016/11/4291FRN2PAAdd-ons.pdf

FEMA had already approved Individual Assistance to residents in Norfolk, Chesapeake, Virginia Beach and Newport News. Dr. Jeff Stern, state coordinator for the Virginia Department of Emergency Management, has requested Individual Assistance for Portsmouth, Hampton, Suffolk, Isle of Wight and York County and the Commonwealth is waiting for the President to make that determination. Information about the declaration and how to apply for individual assistance is available at http://www.vaemergency.gov.

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​Last updated:  11/16/2016 03:18 PM EST

Understanding the FEMA determination letter and how to appeal it 

Virginians who applied for disaster assistance after Hurricane Matthew damaged property and homes, should read letters or other correspondence from FEMA carefully.

If you disagree with a decision stated in the letter, a quick fix, such as providing missing or additional information, may be all that is needed to change it.

Common examples of missing information are:

·       An insurance settlement or denial letter

·       Proof of ownership of the damaged home


November 15, 2016 R

Virginia Beach Disaster Recovery Center Hours Change

VIRGINIA BEACH, Va. -- Effective Wednesday, Nov. 16, 2016, the Disaster Recovery Centers (DRC) in Virginia Beach will begin operating under new hours. The new operating hours are 8 a.m. to 7 p.m., seven days a week.

More Than 250 Residents Get Building Permit Fees Waived; Reminder to Take Advantage of Waivers for Hurricane Matthew Repairs​

Deadline to have permit fees waived for repairs related to storm damage is Dec. 9. Flyer- Hurricane Matthew _Fees Waived_3.png

​​Since the City Council passed an ordinance (Sec. 8-38 of the City Code) allowing the waiver of permit fees​ for certain emergencies, 253 Virginia Beach residents who were impacted by Hurricane Matthew have received building permits for storm-​related repair work free of charge. The deadline for applying for permits and getting the fee waives is Dec. 9 – 60 days after Matthew made landfall in Virginia Beach.​









Last updated Nov. ​14, 2016

FEMA Urges You to Spend Disaster Funds Wisely

11/14/2016 11:34 AM EST

VIRGINIA BEACH, Va. – Nearly $4 million in federal assistance has been approved by the Federal Emergency Management Agency (FEMA) to help Virginians recover from the effects of Hurricane Matthew.  Assistance is tax-free and grants do not have to be repaid, FEMA urges you to use the funds quickly, wisely and only for disaster-related expenses.  http://ow.ly/y0sC306a0sv

Beware of fraud, scams when seeking disaster assistance

1​1/12/2016 02:39 PM EST 

VIRGINIA BEACH, Va. – Watch out for sneaky characters pretending they're going to help you make repairs!

As government agencies and charitable groups began providing disaster assistance, the Virginia Department of Emergency Management (VDEM) and Federal Emergency Management Agency (FEMA) officials warn citizens to be alert to scam artists, identity thieves, unlicensed contractors, and other criminals who may attempt to prey on vulnerable survivors.​

Even if you have insurance—register for disaster assistance

11/11/2016 03:18 PM EST

VIRGINIA BEACH, Va. —Even if you have homeowners', renters' or flood insurance, you are urged to register with the Federal Emergency Management Agency (FEMA). Registering with FEMA is a primary step in qualifying for disaster assistance after contacting your insurance agent to see if disaster damage is covered.

Disaster Assistance Tops $3.1 Million for Virginia Survivors

11/10/2016 02:31 PM EST

VIRGINIA BEACH, Va. – One week after President Obama issued a major disaster declaration for the Commonwealth of Virginia, more than $3.1 million has been approved for homeowners and renters affected by Hurricane Matthew on Oct. 7, 2016.

Rumor Control: FEMA disaster assistance concerns answered

11/07/2016 04:30 PM EST

To avoid misinformation circulating on social networks regarding the recovery effort for Hurricane Matthew in Virginia always ask for clarification from official sources. Rumors spread fast: please tell a friend, visit our rumor control page often and help us provide accurate information about the types of assistance available.

Check here often for an ongoing list of rumors and their true or false status.​



Last updated Nov. ​9 2016
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Last updated Nov. ​7, 2016

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Rumor Control: FEMA disaster assistance concerns answered

To avoid misinformation circulating on social networks regarding the recovery effort for Hurricane Matthew in Virginia always ask for clarification from official sources. Rumors spread fast: please tell a friend, visit our rumor control page often and help us provide accurate information about the types of assistance available.

Check here often for an ongoing list of rumors and their true or false status.​

​FEMA Opens Disaster Recovery Center at Meyera E. Oberndorf Central Library

Survivors who suffered damages in Hurricane Matthew are urged to visit the Disaster Recovery Centers (DRC) to register, get recovery assistance, and get their questions answered.

Survivors may visit the Virginia Beach DRC located in the Meyera E. Oberndorf Central Library​,  4100 Virginia Beach Blvd. Enter main door, turn right, near the Cafe. 

Hours of operation are 7 a.m. to 7 p.m. Monday through Sunday until further notice.
DRCs are operated by the Federal Emergency Management Agency (FEMA) and the Virginia Department of Emergency Management (VDEM).
You do not need to visit a DRC to register for Federal assistance, survivors can register online at DisasterAssistance.gov, on the FEMA Mobile App, or by calling 800-621-3362 (FEMA) or TTY users can call 800-462-7585. ​

The telephone lines are staffed daily from 7 a.m. to 10 p.m. EDT until further notice. Help is available in almost any language.

Staff at the recovery center can check individuals’ cases, answer questions about claims, or review information needed to process their claims. Specialists from the U.S. Small Business Administration (SBA) and VDEM staff will be on site.

To find out more about how a DRC operates, go to: https://www.fema.gov/disaster-recovery-centers ​

Additional information about this disaster is available at www.fema.gov and www.vaemergency.gov​.

                                                                                                         ###

FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.

Disaster recovery assistance is available without regard to race, color, religion, nationality, sex, age, disability, English proficiency, or economic status. If you or someone you know has been discriminated against, call FEMA toll-free at 800-621-FEMA (3362). For TTY call 800-462-7585.
FEMA’s temporary housing assistance and grants for public transportation expenses, medical and dental expenses, and funeral and burial expenses do not require individuals to apply for an SBA loan. However, applicants who receive SBA loan applications must submit them to SBA loan officers to be eligible for assistance that covers personal property, vehicle repair or replacement, and moving and storage expenses.


Last updated Nov. ​3, 2016

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Beginning Thursday, Nov. 3, residents may apply online at www.disasterassistance.gov  for FEMA Recovery Assistance or call 1-800-621-3362 (711 or Video Relay Service). If you use TTY, call 800-462-7585.​

To be considered for assistance, residents MUST ​register with the Department of Homeland Security's Federal Emergency Management Agency (FEMA). Each individual application is unique and will be reviewed and handled on a case-by-case basis. Before applying, consider watching the FEMA Registration Intake Video and reviewing the list of documents and materials needed in order to successfully apply for financial assistance.

While the application process can be done completely online, FEMA will establish a local Disaster Recovery Center. Residents will be able to go there in person to register for financial assistance, get answers to questions, and find out what resources are available to them. Representatives from local, state, and federal agencies, along with private partners, will staff the center. The location and operating hours of the Disaster Recovery Center will be announced in the next few days.

The City will continue to work with its federal, state and local partners to assist citizens as needed.


Additional resources that may be of assistance:

For more information, contact FEMA at 1-800-621-3362.​


Virginia Beach Receives Approval for Federal Disaster Declaration

Virginia Hurricane Matthew (DR-4291)​​​

​Today, the City of Virginia Beach learned that President Obama signed a disaster declaration that includes Virginia Beach. This Declaration makes federal funding available to residents of Virginia Beach affected by Hurricane Matthew. 

"Thanks to Governor Terry McAuliffe, our state delegation, Senator Mark Warner and City staff for their diligence in working with FEMA officials to get this done," said Mayor Will Sessoms. "This assistance is critically important to the hundreds of Virginia Beach families and businesses working to put their lives back together in the aftermath of Hurricane Matthew. It's not an easy process to get this federal emergency declaration, however we kept pushing forward and now, our citizens will receive much-needed federal funding to repair, rebuild and recover from this tragic event."

To be considered for assistance, residents must register with the Department of Homeland Security's Federal Emergency Management Agency (FEMA). Each individual application is unique and will be reviewed and handled on a case-by-case basis. Before applying, consider watching the FEMA Registration Intake Video and reviewing the list of documents and materials needed in order to successfully apply for financial assistance.

Beginning Thursday, Nov. 3, residents may apply online at www.disasterassistance.gov  or call 1-800-621-3362 (711 or Video Relay Service). If you use TTY, call 800-462-7585.

While the application process can be done completely online, FEMA will establish a local Disaster Recovery Center. Residents will be able to go there in person to register for financial assistance, get answers to questions, and find out what resources are available to them. Representatives from local, state, and federal agencies, along with private partners, will staff the center. The location and operating hours of the Disaster Recovery Center will be announced in the next few days.

The City will continue to work with its federal, state and local partners to assist citizens as needed.

Additional resources that may be of assistance:

For more information, contact FEMA at 1-800-621-3362.

# # #

Home Repair Scams: 

Consumers are increasingly vulnerable after natural disasters, causing scammers to prey upon unsuspecting victims. The Department of Professional and Occupational Regulation (DPOR) Board of Contractors recommends the following 10 tips for choosing a contractor:

  • Hire a licensed contractor qualified to perform the type and amount of work you require. (Virginia law requires a state license for most contracting work over $1,000.  Exception: contractors performing services in localities in which they do not maintain a definite place of business are not required to pay a license fee or tax so long as their gross receipt does not exceed $25,000.  This means that contractors from outside Virginia Beach may perform services in Virginia Beach without a license so long as they don't make more than $25,000 from such work.)
  • Check for a current professional license online: http://www.dpor.virginia.gov/LicenseLookup/ or by calling (804) 367-8511. Check for a local business license by contacting the Commissioner of the Revenue at (757) 385-4515 or by e-mail: business@vbgov.com.
  • Check references and review past work.
  • Get at least three (3) estimates if possible.
  • Insist on a written contact. Do not sign anything unless you understand the terms.
  • Limit your deposit.  Pay 10 percent down or $1,000, whichever is less.  If the job requires custom-made items or special orders, then limit to 30 percent of the contract's total value.
  • Do not let payments get ahead of the work, and keep records of all payments.
  • Don't pay 100 percent of the bill until the work is complete and you are satisfied with the job.
  • Do not pay cash, which is hardest to track and recover in the event of a scam.
  • Save all documentation relating to your project, including warranty information.
​If you have questions, call (757) 385-3111.​​​​​​​​​​​​​​​​​​​​​​​
Hurricane Matthew Waste/Recycling Colle​ctions Update

The Landfill & Resource Recovery Center is back open. Their hours are Tuesday through Saturday from 7:00 a.m. to 4:30 p.m. ​Due to the extensive storm damage, inbound and outbound lanes will be rerouted through the entra​nce on Jake Sears Road​.​

Trash and recycling collection (black and blue carts) is on normal collection days.

Bulk Item Collection has resumed. Our main focus is still on Yard Debris Collection from the storm so the number of Bulk Item Collections per day is limited. ​​

Yard Debris Trailers have been suspended until further notice. 

If you have any questions you may call 385-4650, Monday through Friday from 8 a.m. to 5 p.m. ​


​Last updated October 26, 2016, 4:00 p.m.

October 21​, 2016 

Governor McAuliffe Requests Federal Disaster Declaration Following Hurricane Matthew​

RICHMOND – Governor Terry McAuliffe today asked President Barack Obama for a federal disaster declaration for the Commonwealth of Virginia to address the damage sustained from Hurricane Matthew.

The Governor requested Individual Assistance Programs and Small Business Administration (SBA) disaster loans for the cities of Chesapeake, Hampton, Newport News, Norfolk, Portsmouth, Suffolk, and Virginia Beach, as well as Isle of Wight and York counties.

“This storm severely impacted nine localities, causing significant damage to public and private property, essential infrastructure, agriculture, and eligible nonprofit organizations,” said Governor McAuliffe. “I have determined that the severity of destruction requires a response that is beyond the capabilities of the state and affected local governments and supplemental federal assistance is necessary. It is my hope that the President will approve this request and these localities and the Virginia families, businesses and nonprofits who reside in them can get resources to help with the ongoing effort to recover from this storm.”

The Individual Assistance Programs include the Individuals and Households Program, Transitional Sheltering Assistance, Disaster Case Management, Disaster Unemployment Assistance, Crisis Counseling, and Disaster Legal Services. If the declaration is granted, these programs would provide affected Virginians with assistance for disaster housing, unemployment assistance, individual housing grants, legal services and crisis counseling.

During the damage assessments – which began Friday and were conducted jointly through Tuesday by the Virginia Department of Emergency Management (VDEM), FEMA, the SBA, and localities – more than 2,000 homes were determined to have damage from Matthew, ranging from minor to destroyed. Many of these homes were uninsured because they lie outside the flood zones. The storm displaced approximately 620 individuals due to flooding. The damage assessment teams also identified an initial $13.2 million in estimated damages sustained by public facilities and structures.

To view Governor McAuliffe’s letter requesting federal aid to President Obama, click here.



​RECOVERY:  What You Should Be Doing

  • Take photos of all of the damage.
  • Begin to dry out the building and personal property.
  • Keep a/c (or if cool, furnace) running, to assist in the drying out of the property.  If you have no heating/cooling, keep windows open and have fans blowing to assist in drying.
  • Try to find documents relating to the purchase of the flood-damaged property.
  • If your carpet and pad have been saturated by the floodwater, cut and remove the carpet and pad; please save a small (2-feet by 2-feet square) piece of the carpet to show to the adjuster.
  • If your carpet is damp, pull the carpet loose, remove the pad and dry the floor.
  • Keep oriental rugs wet – roll them up and take to professional cleaners for proper cleaning or evaluation.
  • Clean floors, walls, cabinets with mixture of 1-part bleach, 4-parts water.
  • If cleaning is removing water lines, please take photos of the interior and exterior water line depth.
  • Separate the damaged from the undamaged property. Maintain control over the damaged property (keep it in the back yard, garage or shed if possible so that thieves do not remove it).
  • Begin writing a list of damaged property for the adjuster.
  • Call for appliance repair company to have technician clean, service and provide repair estimate for flood-damaged appliances.
  • Call for heating company to have technician clean, service and provide repair estimate for flood-damaged heating/cooling equipment.

​RESOURCES: Available Help

If you need assistance with…

Receiving Food: The Foodbank of Southeastern Virginia has multiple pantries available that do not require referrals. Call 877-HUNGERX to find the nearest one.
Flooding Assistance - Muck-and-Gut: Call 385-3111 to be placed on the list for CrisisCleanup assistance. Various volunteer organizations are available to help with this type of request for assistance.
​Replacing or Reporting Damage to your Automobile: Call your automobile insurance company directly. The loss of an automobile is not the same as property loss and/or damage. Report automobile losses and claims directly to your automobile insurance company.​​​​
​​

 Financial Assistance

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Last Updated: 12/19/16

Applying for a SBA loan can be a smart move for Virginia disaster survivors 

Virginia Beach, Va.–Whether you're a homeowner, renter, private nonprofit or a business of any size, if you have losses due to Hurricane Matthew, applying for a low interest disaster loan from the U.S. Small Business Administration (SBA) could lead to a faster and better recovery. Time is running out to turn in your application. The deadline to apply for physical damage loans is Jan. 3, 2017.

​The first step is to register with the Federal Emergency Management Agency (FEMA). Once you have done that, both FEMA and SBA encourage you to apply for an SBA loan. It can help fund your long-term recovery. It can also ensure the federal disaster recovery process continues. 

"We see many survivors who are happy they found the time to complete their SBA loan applications," said FEMA Federal Coordinating Officer Donald Keldsen. 

If SBA determines you are not eligible for a home loan, they will refer you back to FEMA. This could make you eligible for more FEMA aid to help with your disaster-related expenses for moving and storage, replacement of personal property and repair or replacement of a flooded vehicle.

"There are times when we can increase an applicant's grant right up to the maximum we can offer, but only after SBA declined the applicant," Keldsen said.

If you are eligible, an SBA low-interest disaster loan is a primary source of funds for real estate property repairs and for replacing contents destroyed by Matthew. You are under no obligation to accept a loan. You may have losses that are not covered by insurance, a FEMA grant or other sources. An SBA loan could be a helpful resource for speeding your recovery.

If SBA approves your loan application, you may be eligible as well to borrow additional funds to cover the cost of improvements that will protect your property against future damage. Examples include relocation and elevation of utilities and installing retaining walls and sump pumps. Applicants may be eligible for an SBA loan increase for these mitigation purposes of up to 20 percent of their physical damage. 

Do not wait for an insurance settlement before submitting an SBA loan application. You can begin your recovery immediately with a low-interest SBA disaster loan. The loan balance will be reduced by the insurance settlement if you receive one. SBA loans may be available for losses not covered by insurance or other sources. 

These are the SBA loan limits:

·       Homeowners may borrow up to $200,000 from SBA to repair or replace their primary residence.  

·       Homeowners and renters may borrow up to $40,000 to repair or replace personal property.

·       Businesses may borrow up to $2 million for any combination of property damage or economic injury. SBA offers low-interest working capital loans—called economic injury disaster loans—to businesses of all sizes and most private nonprofit organizations.

Interest rates are as low as 4 percent for businesses, 2.625 percent for nonprofit organizations, and 1.563 percent for homeowners and renters with terms up to 30 years. Loan amounts and terms are set by the SBA and are based on each applicant's financial condition.

Deferred disaster loan payments begin five months after the date of the SBA note. 

How to apply: Until further notice, there are SBA representatives to help individuals and businesses with their loan applications, answer questions and accept completed applications at the Virginia Beach Disaster Recovery Center: 

Virginia Beach Disaster Recovery Center

Open 8 a.m. to 7 p.m. Monday- Saturday, until further notice

Meyera E. Oberndorf Central Library

4100 Virginia Beach Blvd.

Virginia Beach, VA 23452

Enter main door turn right near Cafe

For businesses:
There is an SBA Business Recovery Center to help businesses with their applications, answer
questions and accept completed applications:

SBA Business Recovery Center
Open 8 a.m. to 5 p.m. Monday-Friday until further notice
Virginia Beach Economic Development

4525 Main St, Suite 700

Virginia Beach, VA 23462


You may mail your application to:

U.S. Small Business Administration
Processing and Disbursement Center
14925 Kingsport Road
Fort Worth, TX  76155

You can also apply online using the electronic loan application via SBA's secure website at disasterloan.sba.gov/ela.

Disaster loan information and application forms are also available from SBA's customer service center by calling 800-659-2955 or emailing disastercustomerservice@sba.gov. Individuals who are deaf or hard‑of‑hearing may call 800-877-8339. For more disaster assistance information or to download applications, visit sba.gov/disaster.

If you have not registered with FEMA:

·        You can apply by calling the FEMA help line at 800-621-3362 or (TTY) 800-462-7585. If you use 711-Relay or Video Relay Services, you should call 800-621-3362. Operators are multilingual and calls are answered from 7 a.m. to 11 p.m. local time seven days a week; or

·        You can go online at www.DisasterAssistance.gov; or

·        You can visit the Disaster Recovery Center in Virginia Beach

SBA economic injury disaster loans are working capital loans to businesses to relieve the economic injury caused by the disaster. These loans are available only for small businesses, small agricultural cooperatives, and certain private nonprofit organizations of all sizes to cover unpaid bills and lost business due to the disaster. The total of both physical damage and economic injury loans cannot exceed $2 million. These loans are available to eligible businesses as well as certain private nonprofits even if Matthew did not damage their real property. 

Eligible localities for both Physical and Economic Injury Disaster Loans: The disaster declaration covers these localities, which are eligible for both Physical and Economic Injury Disaster Loans from the SBA: independent cities of Chesapeake, Hampton, Newport News, Norfolk, Portsmouth, Suffolk and Virginia Beach. 

Eligible localities for Economic Injury Disaster Loans only: Small businesses and most private nonprofit organizations in the following adjacent localities are eligible to apply only for SBA Economic Injury Disaster Loans: Isle of Wight, James City, Poquoson City, Southampton and York County. 

Additional information about this disaster is available at www.fema.gov and www.vaemergency.gov. Virginians seeking information about disaster-related services and unmet needs should call Virginia 211, a statewide information and referral service. For free legal assistance, call 800-552-7977, Monday through Friday from 9 a.m. to 4 p.m. on the FEMA Mobile app, or by calling 800-621-3362.

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Virginia FEMA aid applicants: You have the right to appeal​

Virginia Beach, Va. – If you are dissatisfied with the amount, type or any other decision from FEMA about your disaster assistance, you have the right to appeal. These questions and answers can help guide you through the process.

What do I need to send to FEMA to appeal?

1.     A letter explaining why you are appealing; the letter should include the applicant's full name, date and place of birth, and address. You, a co-applicant or a third party you authorize to appeal on your behalf must sign the letter.

2.     Documents to support your appeal.

3.     Include the disaster number and your FEMA application number on all submitted documents; these numbers are on your letter from FEMA.

4.     You should have the letter notarized. Include a copy of a state-issued identification card or the following statement: "I hereby declare under penalty of perjury that the foregoing is true and correct."

What kind of documents do I need to support my appeal?

Your letter from FEMA will state the reason for FEMA's decision. Your supporting documents should show why you disagree with the decision. If you aren't sure about the reason for FEMA's decision, don't know what kinds of documents you need to support your appeal, or have other questions about the appeals process, talk with a FEMA specialist by calling the FEMA helpline, 800-621-3362 or visiting a disaster recovery center.

Is there a deadline for appealing?

You have 60 days from the date of the FEMA decision letter to submit an appeal. 

How do I submit my appeal?

Mail to:

FEMA
National Processing Service Center
P.O. Box 10055
Hyattsville, MD 20782-7055

Fax to:

800-827-8112Attn: FEMA Appeals Officer

​On the internet upload to:

Your account on DisasterAssistance.gov 

How long will it take before I know FEMA's answer to my appeal? 

You will receive a decision letter from FEMA within 90 days of FEMA's receipt of your appeal.

To check the status of your appeal, or to notify FEMA of any change to your mailing address or contact information, please visit www.DisasterAssistance.gov and select "Check Your Application Status," or call FEMA's Helpline at 800-621-3362. Applicants who use 711 or Video Relay Service may also call 800-621-3362. People who are deaf, hard of hearing or have a speech disability and use a TTY may call 800-462-7585. The toll-free numbers are open from 7 a.m. to 11 p.m., seven days a week until further notice.

Additional information about this disaster is available at www.fema.gov and www.vaemergency.gov. To find a DRC nearest you go to www.Fema.gov/DRC. Virginians seeking information about disaster-related services and unmet needs should call Virginia 211, a statewide information and referral service. For free legal assistance contact 800-552-7977, Monday through Friday from 9 a.m. to 4 p.m. Survivors are encouraged to register with FEMA as soon as possible. You can register online at DisasterAssistance.gov, on the FEMA Mobile App, or by calling 800-621-3362.

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Financial Disaster Aid Available for U.S. Citizens, Non-Citizen Nationals and Qualified Aliens

11/23/2016 10:38 AM EST 

VIRGINIA BEACH, Va. – The Federal Emergency Management Agency (FEMA) is committed to helping all eligible Virginia disaster survivors recover from Hurricane Matthew storm and flood damage, including U.S. citizens, non-citizen nationals and Qualified Aliens.​​


November 15, 2016 - News Release

VIRGINIA BEACH, Va. -- Effective Wednesday, Nov. 16, 2016, the Disaster Recovery Centers (DRC) in Virginia Beach will begin operating under new hours. The new operating hours are 8 a.m. to 7 p.m., seven days a week.​


Last updated Nov. ​7, 2016​​17073-012_FEMA_DRC.jpgFEMA Opens Disaster Recovery Center at Meyera E. Oberndorf Central Library

Survivors who suffered damages in Hurricane Matthew are urged to visit the Disaster Recovery Centers (DRC) to register, get recovery assistance, and get their questions answered.

Survivors may visit the Virginia Beach DRC located in the Meyera E. Oberndorf Central Library​,  4100 Virginia Beach Blvd. Enter main door, turn right, near the Cafe. 

Hours of operation are 7 a.m. to 7 p.m. Monday through Sunday until further notice.
DRCs are operated by the Federal Emergency Management Agency (FEMA) and the Virginia Department of Emergency Management (VDEM).
You do not need to visit a DRC to register for Federal assistance, survivors can register online at DisasterAssistance.gov, on the FEMA Mobile App, or by calling 800-621-3362 (FEMA) or TTY users can call 800-462-7585. ​

The telephone lines are staffed daily from 7 a.m. to 10 p.m. EDT until further notice. Help is available in almost any language.

Staff at the recovery center can check individuals’ cases, answer questions about claims, or review information needed to process their claims. Specialists from the U.S. Small Business Administration (SBA) and VDEM staff will be on site.

To find out more about how a DRC operates, go to: https://www.fema.gov/disaster-recovery-centers ​

Additional information about this disaster is available at www.fema.gov and www.vaemergency.gov​.

                                                                                                         ###

FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.

Disaster recovery assistance is available without regard to race, color, religion, nationality, sex, age, disability, English proficiency, or economic status. If you or someone you know has been discriminated against, call FEMA toll-free at 800-621-FEMA (3362). For TTY call 800-462-7585.
FEMA’s temporary housing assistance and grants for public transportation expenses, medical and dental expenses, and funeral and burial expenses do not require individuals to apply for an SBA loan. However, applicants who receive SBA loan applications must submit them to SBA loan officers to be eligible for assistance that covers personal property, vehicle repair or replacement, and moving and storage expenses.

Even if you have insurance—register for disaster aid ​

       Contact your insurance agent first to see if your disaster damage is covered.  Survivors with homeowners', renters' or flood insurance are urged to move forward with registering with FEMA as a primary step in qualifying for disaster assistance:

Tuesday, January 3, 2017 is the last day to apply to FEMA for disaster assistance. ​



Last updated Nov. ​3, 2016

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Beginning Thursday, Nov. 3, residents may apply online at www.disasterassistance.gov  for FEMA Recovery Assistance or call 1-800-621-3362 (711 or Video Relay Service). If you use TTY, call 800-462-7585.​

To be considered for assistance, residents MUST ​register with the Department of Homeland Security's Federal Emergency Management Agency (FEMA). Each individual application is unique and will be reviewed and handled on a case-by-case basis. Before applying, consider watching the FEMA Registration Intake Video and reviewing the list of documents and materials needed in order to successfully apply for financial assistance.

While the application process can be done completely online, FEMA will establish a local Disaster Recovery Center. Residents will be able to go there in person to register for financial assistance, get answers to questions, and find out what resources are available to them. Representatives from local, state, and federal agencies, along with private partners, will staff the center. The location and operating hours of the Disaster Recovery Center will be announced in the next few days.

The City will continue to work with its federal, state and local partners to assist citizens as needed.


Additional resources that may be of assistance:

For more information, contact FEMA at 1-800-621-3362.​


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Businesses, nonprofit organizations, homewoners and renters can apply for a long-term, low-interest disaster loan for physical damages and for eligible mitigation costs.  ​​

Small Business Administration (SBA) Application - Some applications for disaster assistance require you to also submit an SBA application before your eligibility for assistance can be determined for assistance.

 Learn more about the home and property disaster loan application.​​

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U.S. Small Business Administration Fact Sheet - Disaster Loans

​SBA Offers Diaster Assistance to Businesses and Residents of Virginia Affected by Hurricane Matthew - Release Date:  Nov. 3, 2016

SBA Three Step Process for Disaster Loans​

SBA Trifold - Disaster Loans for Businesses, Homeowners and Renters ​​​

SBA Get Recovery Assistance Homeowners/Renters  (Eng/Spanish)​

SBA Get Recovery Assistance Businesses (Eng/Spanish)​

 Clean-Up Tips for Flooding

​​​​Muck & Gut -

It is critically important that you call (757) 385-3111 to advise them you need assistance cleaning out your house.  Muck and Gut entails removing flooring material, carpeting, carrying out all furniture and unattached furnishings and removing drywall to 1 foot above the waterline. Material will be moved to curb for Waste Management for disposal.  Questions? Call (757) 385-3111.​​

Ensure you take proper steps to clean up any flood damage or debris.

Cleaning and disinfecting your household after an emergency is important to help prevent the spread of illness and disease.

  • If you're still cleaning up storm debris, make sure you are removing any wet items from your home and clean surfaces with detergent and water to avoid hazardous mold. Controlling moisture in your home is the most critical factor for preventing the growth of mold, especially within the first 24-48 hours after flooding.
  • For additional information and tips on cleaning and sanitizing with bleach after an emergency, visit the Centers for Disease Control and Prevention (CDC) website: http://www.cdc.gov/disasters/bleach.html.
  •  When in doubt, throw it out! Remove all items that have been wet for more than 48 hours and that cannot be thoroughly cleaned and dried such as carpeting, upholstery, wallpaper, drywall, floor and ceiling tiles, insulation material, etc. These items can remain a source of mold growth and should be removed from the home. Additionally, throw away any food that has come in contact with floodwaters or food that has spoiled due to power loss.

​Beware of Mold

  • Check for signs of water damage or mold growth, which can be indicated by discoloration in walls and ceilings or a bad odor (musty, earthy smell). It's important to know that flood insurance and FEMA assistance do NOT cover mold remediation.
  • ​​Visit The Centers for Disease Control and Prevention (CDC) website for additional tips on how to prevent mold growth: http://www.cdc.gov/mold/cleanup.htm.
  • Contact your doctor or other health care provider if you or your family members experience health problems after exposure to mold. People with asthma, allergies, or other breathing conditions may be at greater risk from exposure to mold.​

Additional Resources:

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Preventative Measures

You can prevent future damage to your home and property while making repairs. If your house was flooded, consider the following options to avoid loss in the future:

  • ​Elevate your water heater off the floor.
  • Move your main electrical panel to a better location.
  • Elevate your home above flood level.
  • Build floodwalls or berms to protect your home against floodwaters.
  • Seal the building to keep floodwaters out.
  • ​Local building codes usually require a building permit before you start to repair or alter your home. And residents may want to put their belongings into storage or keep them outside until repairs can be completed.​

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