Virginia Beach Department of Human Services Will Temporarily Close to the Public on Monday, Jan. 10

Friday, January 07, 2022

​The Virginia Beach Department of Human Services will temporarily suspend public access to facilities beginning Monday, Jan. 10, due to the increase in positive cases of COVID-19 in our community. City and department leaders will monitor the situation and determine a reopening timeline at a later date.

Staff will continue to work on site at various locations in addition to working remotely as appropriate to meet the service needs of our citizens via telehealth (video), by phone, or out in the community in low exposure settings where social distancing is possible. Our 24/7 programs and emergency response services will continue to operate.

The hotlines listed below will be staffed to answer calls, as well as main program phone numbers during regular business hours, Monday through Friday 8 a.m. to 5 p.m., unless otherwise noted. The department remains committed to providing a timely response to all members of our community.

Emergency Hotlines:

  • Adult Protective Services (APS): to report suspected neglect or abuse of adults – 757-385-3550 Monday through Friday 8 a.m. to 5 p.m.; 888-832-3858 available 24/7
  • Child Protective Services (CPS): to report suspected neglect or abuse of children – 757-385-3400 or 800-552-7096 available 24/7
  • Emergency Mental Health Services – 757-385-0888
  • Adult Outpatient Mental Health Services (including Same Day Access) 757-385-0511
  • Child & Youth Mental Health Services (Including Same Day Access) 757-385-0850
  • Developmental Services 757-385-0600
  • Emergency Mental Health Services 757-385-0888 available 24/7

Eligibility Benefits Programs
Applications for Medicaid, the Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), Childcare Subsidy, and Energy Assistance can be found online at CommonHelp.Virginia.gov. Paper SNAP applications are available near the drop box at our offices at 3432 Virginia Beach Blvd. Individuals who are not able to complete an application online can call 855-635-4370 for assistance.

EBT cards can be collected in person at our main building at 3432 Virginia Beach Blvd., or at the Housing Resource Center, 104 N. Witchduck Rd.

Essential services will continue to be offered with modified conditions. For full details about connecting with our services during this closure, please visit VBgov.com/DHS-COVID-Operations. Additional information and resources are available online at DSS.Virginia.gov, DBHDS.Virginia.gov, and CommonHelp.Virginia.gov.

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