Virginia Beach Department of Human Services Will Temporarily Close to The Public on Monday, Jan. 25

Thursday, January 21, 2021

Due to increased COVID-19 transmission rates as indicated in data by the Virginia Department of Health, the Virginia Beach Department of Human Services will temporarily discontinue public access to our facilities effective Monday, Jan. 25.

Staff will continue to work on site at various locations as well as working remotely to meet the service needs of citizens via telehealth (video), by phone, or out in the community in low exposure settings where social distancing is possible. 24/7 programs and emergency response services will continue to operate. 

The hotlines listed below will be staffed to answer calls, as well as our main program phone numbers during regular business hours, Monday through Friday, 8 a.m. to 5 p.m., unless otherwise noted. We are committed to providing a timely response to all members of our community. 

Emergency Hotlines:

  • Adult Protective Services (APS) – to report suspected neglect or abuse of adults
    757-385-3550 Monday thru Friday, 8 a.m. to 5 p.m.; 888-832-3858 available 24/7
  • Child Protective Services (CPS) - to report suspected neglect or abuse of children
    757-385-3400 or 800-552-7096 available 24/7
  • Emergency Mental Health Services - 757-385-0888
  • Adult Outpatient Mental Health Services (including Same Day Access) - 757-385-0511
  • Child & Youth Mental Health Services - (including Same Day Access) 757-385-0850
  • Developmental Services - 757-385-0600
  • Emergency Mental Health Services - 757-385-0888 (available 24/7)

Eligibility Benefits Programs
Applications for Medicaid, the Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families, (TANF), Childcare Subsidy and Energy Assistance can be found online at CommonHelp.Virginia.gov. Paper SNAP applications are available near the drop box at our offices at 3432 Virginia Beach Blvd. Individuals who are not able to complete an application online can call 855-635-4370 for assistance.

EBT cards can be collected in person at our main building at 3432 Virginia Beach Blvd., or at the Housing Resource Center, 104 N. Witchduck Road.

Essential services will continue to be offered with modified conditions. For full details about connecting with our services during this closure, please visit VBgov.com/DHS-COVID-Operations. Additional information and resources are available online at DSS.Virginia.gov, DBHDS.Virginia.gov, and CommonHelp.virginia.gov.

For the latest information, please visit emergency.vbgov.com/coronavirus and follow us on facebook.com/CityofVaBeach, twitter.com/CityofVaBeach and instagram.com/cityofvabeach.

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