Public Utilities Offices to Relocate to Lynnhaven Area

Friday, January 08, 2021

The Virginia Beach Public Utilities Business and Engineering offices are relocating to 2809 S. Lynnhaven Road on Monday, Jan. 11. The phone numbers for the Public Utilities front office (385-4171) and call center (385-4631) will remain the same.

Due to COVID-19, Virginia Beach Public Utilities is not currently accepting walk-in customers. Customers are still encouraged to use PU Online Services at to avoid delays in reaching our customer service representatives. If you are unable to access Online Services, you can also submit a request through email at Please include your first and last name, a callback number, the service address, and your 16-digit account number if you have it. Please note that requests submitted through Online Services will take priority over requests submitted through email. Skip the wait altogether and see if your question has already been answered at

For more information, please contact Laura Tworek with Virginia Beach Public Utilities at (757) 385-4948.