Virginia Beach Enhances 9-1-1 Services and Emergency Notification with Smart911

Public Safety Officials Encourage Residents to Sign Up for the Free Service That Provides Emergency Responders with More Information in the Event of an Emergency

Thursday, August 06, 2020

​Public safety officials in Virginia Beach announced today that Smart911 is now available to all individuals. Smart911 is a free service that allows individuals and families to sign up online to provide key information to 9-1-1 call takers during an emergency.

Smart911 allows individuals to create a Safety Profile for their household at www.smart911.com or the Smart911 app that includes any information they want 9-1-1 and response teams to have in the event of an emergency. When a citizen makes an emergency call from their landline or mobile device, their safety profile is automatically displayed to the 9-1-1 call taker, allowing them to send the right emergency response teams to the right location with the right information. The safety profile can include the number of people living in the household, medical conditions, medications or any type of physical or mental disability. Additional information including pets in the home, vehicle details in the event of an accident, and even emergency contacts can all be included. All information is optional, and the citizen chooses what details they would like to include.  

"Smart911 saves critical time in an emergency and has proven to save lives nationwide," said Stephen Williams, director of Emergency Communications and Citizens Services. "The benefits of this information on a 9-1-1 call are immeasurable. These emergency situations are often the worse day of a person's life, and the safety profile can speak for them when they might not be able to. The additional information provided in a safety profile enables us to know critical details quickly and those details can help us respond faster and more efficiently and can even help during evacuations."

The Smart911 App available in the Apple or Google Play Store, provides greater access to the lifesaving benefits of Smart911 and targeted location-based alerts to all individuals.

Smart911 is currently available in 40 states and more than 1,500 municipalities across the country, and has been credited with positively impacting emergency outcomes including a missing child in which the girl's photo and physical description were immediately available to 9-1-1 and responders, as well as a heart attack victim where an address and medical notes allowed responders to be dispatched to his location quickly.

Individuals are encouraged to create their safety profile with Smart911 today to have their information immediately available to 9-1-1 and to receive emergency notifications. Smart911 is private and secure, is only used for emergency responses, and is only made available to the 9-1-1 system in the event of an emergency call.

For more information visit: Smart911FAQs.

# # #

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​