Virginia Beach Human Services to Implement Modified Operations Beginning Monday, March 30

Thursday, March 26, 2020

​In order to accommodate the most recent recommendations of the Virginia Department of Public Health and the Governor of Virginia regarding the COVID-19 pandemic, the Virginia Beach Department of Human Services (VBDHS) will discontinue public access to building facilities effective Monday, March 30.

Staff will continue to work on-site at various locations as well as working remotely to meet the service needs of our citizens via telehealth (video), by phone, or out in the community in low exposure settings where social distancing is possible.

The hotlines listed below will be staffed to answer calls, as well as our main program phone numbers during regular business hours Monday through Friday, 8 a.m. to 5 p.m. We are committed to providing a timely response to all citizens.

Emergency Hotlines

  • Adult Protective Services (APS) – to report suspected neglect or abuse of adults:
    757-385-3550 Monday through Friday, 8 a.m. to 5 p.m.
    888-832-3858 for all calls outside of regular business hours
  • Child Protective Services (CPS) - to report suspected neglect or abuse of children:
    757-385-3400 or 800-552-7096 Available 24/7
  • Emergency Mental Health Services: 757-385-0888

Financial Assistance

To file a new application:

  • Medicaid (Medical Assistance) apply online at www.CommonHelp.virginia.gov or call Cover VA at 855-242-8282 or the Enterprise Call Center at 855-635-4370.
  • Food Assistance (SNAP), Temporary Assistance for Needy Families (TANF), Child Care Subsidy, and Energy Assistance apply online at  www.CommonHelp.virginia.gov or call 855- 635-4370. Paper applications for SNAP benefits are available near the drop box at 3432 Virginia Beach Blvd. for those who cannot apply online or by phone.
  • City of Virginia Beach Water Assistance Program, call 757-385-3431.

To report case changes, inquire about the status of benefits, and for general questions regarding SNAP, TANF, Medicaid, and Energy Assistance, call 757-385-4306. To ask general questions about Child Care Subsidy, call 757-385-3351.

Behavioral Health & Developmental Services

  • Adult Outpatient Mental Health Services (including Same Day Access): 757-385-0511

  • Child & Youth Mental Health Services (Including Same Day Access): 757-385-0850

  • Developmental Services: 757-385-0600

  • Emergency Mental Health Services: 757-385-0888 (available 24/7)

To address the routine and non-emergency needs of our citizens, VBDHS has created additional pathways for citizens to communicate with essential service staff members by utilizing the email addresses listed below. These accounts will be monitored daily Monday - Friday and responses will be provided within one business day.

Essential services will continue to be provided with modified conditions. For more information, please visit VBgov.com/hs. Additional information and resources are available online at www.dss.virginia.gov and  dbhds.virginia.gov.

For citywide updates, visit emergency.vbgov.com/coronavirus.

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