City Continues Response to Coronavirus Threat

Wednesday, March 18, 2020

"The health and safety of our community is a top priority during the novel coronavirus COVID-19 crisis," said Mayor Robert M. "Bobby" Dyer. "Please visit and follow us on Facebook, Twitter and Instagram for the latest information."

City staff is continuously making adjustments to ensure that services continue in the safest possible manner.  Here are some updates.

Police Headquarters and the First Precinct

In-person services at 2509 Princess Anne Road in the Municipal Center have been modified. The following services will remain available:

  • Sex Offender Registrations
  • Felony Registrations
  • Court Mandated Traveling Felon Registrations

The following services have been suspended:

  • All permits applications
  • Concealed Handgun Permit applications
  • Local Record Checks – employment, background, etc.
  • Fingerprinting of individuals

City Real Estate Assessor

  • The City Real Estate Assessor's Office will be closed to the public until further notice.
  • Employees are available and will be conducting all business by email, telephone, fax or mail. Some exterior inspections will be performed due to real estate assessment appeals, but no employees are allowed to enter buildings for interior inspections until further notice.
  • Real Estate Assessment Appeal deadlines will be extended if deemed necessary by the Assessor.
  • Please see the contact telephone numbers and email addresses located on the Assessor's website:

Department of Human Services

  • Beach House, SkillQuest and Adult Day Treatment will be closed until further notice.
  • The Juvenile Detention Center has canceled visitation.
  • Pathways Center has reduced to eight individuals and has suspended visitation until further notice.
  • Developmental Services group homes have discontinued community outings and family home visits.
  • Intermediate Care Facilities have discontinued community outings and have limited visitors to two per consumer. The limited visitation policy is under review and may be subject to further changes.
  • Opioid Treatment and Recovery Services will continue funding individuals currently enrolled in Medication Assisted Treatment (MAT) at their current rate and peer recovery specialists will manage the Warmline as well as conduct phone outreach services.
  • We are suspending all non-essential group activities including trainings, meetings, clinical groups, etc., until further notice.
  • Staff transportation of consumers has been suspended without prior approval.
  • Individuals seeking Same Day Access for behavioral health services are being screened in a first-floor conference room near the Pembroke 6 entrance. The room is large enough to maintain social distancing while a nurse conducts the initial screening. 

The Office of Volunteer Resources wants you to know:

  • Citizens who need assistance, i.e., food, mental health counseling, housing, etc., can call the United Way hotline at (757) 858-7777, or fill out a form online at and a case manager will contact them.
  • People who would like to volunteer to assist others can register at Volunteer Hampton Roads:
  • The United Way of South Hampton Roads has established a Coronavirus Recovery Fund for financial donations:

For the latest information, please visit and follow us on, Twitter – and

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