Be Safe and Take Precautions

Stay Off Roads Today as City Crews and VDOT Work to Clear Roads

Thursday, January 04, 2018


Virginia Beach, VA – Jan. 4, 2018 – 11:30 a.m.

City officials urge residents and visitors to stay off the roads today while crews work to clear the streets. The roads are unsafe and cars on the road hinder cleanup efforts. 

City crews, with help from the Virginia Department of Transportation (VDOT) and contracted services, are busy plowing major roads this morning. While blowing and drifting snow is causing problems with keeping roads clear, most primary and priority lanes have received at least one pass. Virginia Beach has more than 900 lane-miles of primary roads and an additional 300 lane-miles of priority streets to plow. Crews are running 12-hour shifts and will continue to do so. Residential streets will not be plowed.

Downed Trees blocking City streets: call 311 (landlines within city limits) or 385-3111.

Shelter is open at Landstown High School, 2001 Concert Drive.  Please remember to bring your own supplies, blankets, food, etc. The Virginia Beach departments of Public Health and Human Services are staffing the shelter.

No sledding at Mount Trashmore for the safety reasons.

All city offices and facilities are closed today, and all meetings are canceled. When a decision is made about the schedule for tomorrow, Friday, Jan. 5, we will provide an update.


  • Trash and recycling collections will resume as soon as conditions allow. Yard debris and bulk item collections are suspended for the week of Jan. 3 and will resume next week. The Landfill and Resource Recovery Center will operate on the same schedule as other City facilities and offices.
  • If you lose power, call Dominion Power at 1-888-667-3000.   
  • Reserve 911 for true emergencies. For other inquiries, call 311.
  • Keep off of Ice — Ice-covered waters can be very inviting, especially to children, but they are unsafe. Take care of the children in your lives by keeping them away from any lakes, ponds, canals, etc. Likewise, all adults should keep watch over waters in their neighborhoods to keep children and pets away. Normal ice thickness in the Hampton Roads area will not support the weight of even a small child or pet. 
  • Prevent frozen pipes by keeping a steady drip of water flowing from the highest faucet in your home. (Using cold instead of hot water will save you money on your energy bill.) When plumbing is near an outside wall, open cabinet doors under sinks so room heat can reach the pipes. Locate your private water shut-off valve so you'll be prepared to turn your water off if your pipes do freeze and burst. If you've got water pouring out of your ceiling, you don't want to have to wait even a few minutes for Public Utilities or a plumber to respond to shut off your water.


    • Turn your water off at the private water shut-off valve (see below).
    • Never try to thaw frozen pipes with an open flame or any electrical appliance. It's dangerous and could damage your pipes.
    • Be prepared for possible leaks as the pipes thaw.

​Finding Your Private Water Shut-Off Valve

​The location of the shut-off valve varies, but all buildings less than 30 years old have one. Likely locations for the private water shut-off valve include:

    • Close to an outside hose bib, where the water supply pipe enters your home. The valve will be located inside a box or pipe in the ground, several feet from the exterior of your home.
    • Near your water heater, or under a vanity cabinet or kitchen sink, particularly if you live in a townhouse, condominium, or apartment.
    • On the wall in your garage, particularly in newer homes.

​If your pipes have burst and you can't find your shut-off valve, call (757) 385-4631 (311 or 385-3111 nights, weekends and holidays).  A Public Utilities member will be dispatched to turn off your water service at the meter.

Keep Your Pets Warm

Winter weather can be brutal on pets. It is a common misunderstanding that furry animals are able to stay warm in cold weather. Call 757-385-5000 to report unattended pets left outside.

We will keep you informed. Please follow the latest information on Facebook and Twitter, or call VB311 Citizen Services by dialing 311 within the city limits, or visit for online assistance. Winter storm emergency preparedness information and all news releases are available at Look for the hashtag #GraysonVB on social media. Please remember to call 911 for true emergencies only. For other inquiries 24/7, please call 385-5000 for non-emergencies and 311 for City information.

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