Virginia Beach Takes Top Honors in Annual Digital Cities Survey

Places number one in its population category for the second year in a row

Thursday, November 09, 2017

​The Center for Digital Government has once again honored Virginia Beach as one of the most technologically advanced large cities (populations of 250,000-499,999) in the nation.

This marks the second year in a row that the city has placed first in the Digital Cities Survey, an annual measure of municipal government's use of technology to improve citizen services, enhance transparency and encourage citizen engagement.

"We are truly honored to receive this first-place win again," said the city's Chief Information Officer Peter Wallace. "To remain a leader among other municipalities in implementing innovative technologies speaks to the city's commitment to providing the best services possible to our residents."

This year, the survey's key objectives were focused on the Top 10 Characteristics of a Digital City: Open, Mobile, Engaged, Collaborative, Secure, Staffed/Supported, Connected, Efficient, Resilient, and use of Innovation and Best Practices.

Virginia Beach beat out several major cities in their category for the top spot including Durham, N.C., Kansas City, Mo., Sacramento, Atlanta and Cincinnati.

The survey, submitted by the department of Information Technology, provided details on many of the city's recently implemented technology-based projects such as:

  • Collaborative Data Science Project – a joint endeavor between IT, the Human Services department and the Virginia Department of Health, that uses data science and business intelligence capabilities to create integrated dashboards and reports that monitor benefits applications to ensure timely processing and identify productivity concerns.
  • StormSense Project – a joint effort with neighboring municipalities and the Virginia Institute of Marine Science (VIMS) to help mitigate the effects of future flood events by predicting floods, building more resilient communities, and strengthening disaster recovery efforts.
  • VBConnect 2.0 – newly rebuilt version of the city's official government app that provides citizens with quick and easy access to Virginia Beach headlines, news releases, photos, social media posts and videos. 
  • Service Link – a mobile workforce application that integrates with our existing work order management system to schedule, route, and track Public Utilities field crew work, replacing the use of paper-based work orders and improving crews' ability to respond more efficiently to citizen requests.

"Virginia Beach remains on the forefront of leveraging technology to better serve its citizens," said council member Ben Davenport. "This national recognition signifies that we have positioned ourselves well and are taking the right steps to continue to evolve along with the most recent technologies that will lead the city into the future."

The Center for Digital Government is a national research and advisory institute on information technology policies and best practices in state and local government. For more information and a complete list of winners, visit

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