Hurricane Matthew Update at 11 a.m. in Virginia Beach

Tuesday, October 11, 2016

The City of Virginia Beach is under normal operating conditions, as tree and debris cleanup continues. Crews are focusing on flooded areas and trees that have entwined power and communication lines. The City has contracted with local debris removal companies to assist with yard debris starting today.

Road Conditions:
Roadways are improving. Major areas of concern are noted at the end of this update. The city updates the list of road closures and other emergency information on, Facebook ( and Twitter (

Trash and recycling collection (black and blue carts) will be on normal collection days. Residents are advised that flooded and/or impassible areas will be serviced as soon as it can be done safely. Please be patient. Everything may not be collected during the first pass. Crews will be working diligently to collect all materials as soon as possible. 

Normal bulk item collections are suspended until further notice. Crews are collecting damaged items from flooded homes. Items may be placed at the curb at any time. Regulations will be relaxed to allow for carpet, padding and other flooring, and other materials damaged as a result of flooding, to be collected. Please call to report the location of these items. The City Landfill and Resource Recovery Center, 1989 Jake Sears Road, is closed due to a roadway cave-in. Visit for more information.

Signalized intersections: Although most signals have come back online, there are still spots without power where traffic signals should come back online as power resolves. When you come to intersections with no signals, treat it as a four-way stop. To improve safety, avoid making left turns at these intersections. Proceed straight until you can safely turn around or come to a signalized intersection that has power.

Power Outages: As of 9 a.m., reports of more than 20,000 customers without power, down from 72,000 at noon on Sunday. Contact Dominion to report power outages (866) 366-4357. Do not operate portable generators or grills (gas or charcoal) inside your home. Treat all downed power lines as live.

Disabled Vehicles: Disabled vehicles that are impeding traffic will be towed at the owners' expense. Vehicle tow locations can be obtained through VB 311 (385-3111).

Damage Assessments: We are continuing the assessment process, collecting information we need to submit to the state as it compiles all reports to determine whether we have met the threshold for a Federal Declaration.

Report Damage: Renters should start by calling the landlord. If the landlord can't or won't help, call the city Code Enforcement Office at 385-4421 to come and inspect the property. Code Enforcement will then coordinate with the owner.

Homeowners should first contact their insurance companies. It's possible one can make simple repairs without contacting the city. If the house needs structural or electrical repairs, permits may be required from the city Permits & Inspections Office (385-4211).
Please go to and click on the Property Damage Form tab. The information is used to report to the state and federal governments for potential individual assistance programs.

Conservation Needed for Sanitary Sewer System: The public water supply continues to be safe to drink. However, the heavy rainfall and power outages caused by Hurricane Matthew have impacted the system's ability to handle excessive waste water flows. Residents are urged to avoid unnecessary water use. Examples of this include postponing laundry and dish washing and refraining from flushing the toilet with every use. The Department of Public Utilities is working around the clock to fully restore sanitary sewer service. The public will be notified when to return to normal water use.

Closings and Delays

Power has been restored to all buildings in the Municipal Center, at the Central Library, and at the Department of Human Services' Main Building, 3432 Virginia Beach Blvd. The Department of Human Services' Lynnhaven Center, 1045 Lynnhaven Parkway, is closed until further notice due to flooding inside the building.

Except for Great Neck and Princess Anne, recreation centers are open as normal today, Oct. 11. Due to a continued power outage and maintenance needed in the facility, the Great Neck Recreation Center will be closed today and Wednesday. The Princess Anne Recreation Center is closed for a previously scheduled maintenance week.

Due to Virginia Beach City Public Schools being on a 2-hour delay, Parks & Recreation's Before School programs were cancelled today, Oct. 11. The After School Program at Alanton Elementary is cancelled today as the school is still without power this morning. However, early childhood programs at the recreation centers are being held as scheduled. 

Citizens who use medical devices that need electrical power can go to any OPEN library or recreation center to plug in and charge their devices.

Call 911 for emergencies and use 311 to report non-emergency issues or to seek additional information.

Please note these areas of concern, as of 8 a.m. on Oct. 11:

1st Precinct:

  • Indian River Road is closed from Princess Anne to West Neck Road; one tree in roadway, additional flooding.
  • Elbow Road is heavily flooded and impassable at the Chesapeake Line. The roadway at the bridge in this location is also beginning to buckle.
  • West Neck (by the marina) is still flooded.
  • 400-500 blocks of Sandbridge Road are reduced to 1 passable lane due to standing water.
  • Sandfiddler and Sandpiper roads at Chubb remain impassible

2nd Precinct:

  • Still experiencing some isolated flooding along Shore Drive near First Landing State Park. A lot of vehicles are driving through the water but some are choosing to turn around.  High water signs have been placed in the area. 
  • Great Neck Road has several power lines being repaired, resulting in some minor traffic rerouting and several traffic lights along Great Neck Road being out.  Dominion Power is controlling traffic flow with the company's traffic control devices, and road closed signs have been placed near their locations.  This mostly affects northbound traffic on Great Neck Road, North of the 1600 block.

3rd Precinct:

  • Northampton and Shell are still closed. (Dominion Power is currently on site.)
  • Flooding in Chix Beach area neighborhoods but not on major roadways.
  • Kings Grant still blocked off but crews are working on removing the downed trees.
  • Little Neck/Redwood Farm – Dominion Power has finished work but Verizon is currently working on wires.
  • All lights from Lynnhaven Road to Little Neck Road are still totally out. Cones are currently set up at Little Neck.

4th Precinct:

  • Only one intersection is without power – Indian River Road and Reon is being controlled with signs.
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