Hurricane Matthew Update at 5 p.m. in Virginia Beach

Monday, October 10, 2016

While the City of Virginia Beach remains under a State of Emergency, most municipal services are operating normally.

Closings and Delays - Citizens should call ahead to confirm whether an office is open. 

Municipal Center: Power has been restored to all buildings.

As of 4:45 p.m. on Oct. 10, the Department of Human Services' Main Building, 3432 Virginia Beach Blvd., was closed due to a power outage.  Also, the Department of Human Services' Lynnhaven Center, 1045 Lynnhaven Parkway, is closed due to flooding inside the building.

As of 4:45 p.m. on Oct. 10, the Central Library was closed due to a power outage.

Except for Great Neck and Princess Anne, recreation centers will open as normal on Tuesday, Oct. 11. The Great Neck Recreation Center is currently without power and will be closed until further notice. The Princess Anne Recreation Center is closed for a previously scheduled maintenance week.

As of Oct. 10, the following parks were closed for public use due to storm recovery and clean-up:

  • Little Island Park
  • Munden Point Park
  • Red Wing Park
  • Thalia Neighborhood Park
  • Cape Story Neighborhood Park
  • Portions of the Cape Henry Trail
  • Lake Smith/Lake Lawson Park and Natural Area

Citizens who use medical devices that need electrical power can go to any OPEN library or recreation center to plug in and charge their devices.

The City Landfill and Resource Recovery Center, 1989 Jake Sears Road, is closed due to a roadway cave-in. 

Trash and recycling collection (black and blue carts) will be on normal collection days. Residents are advised that flooded and/or impassible areas will be serviced as soon as it can be done safely. Please be patient. Everything may not be collected during the first pass. Crews will be working diligently to collect all materials as soon as possible.  See the Hurricane Matthew Waste Management Collections Update for more information.

City staff will continue assessing damage and clearing fallen trees.

Motorists are advised to avoid Great Neck Road from Virginia Beach Boulevard to Shore Drive. Virginia Dominion Power crews are working to clear debris and restore power.

Signalized intersections: While conditions are improving as waters recede, there are still many areas without power, which means signalized intersections are not working in those areas. Some roads remain impassable, either with flooding, debris or abandoned vehicles. Crews will continue to address all issues today. 

Traffic signals should come back online throughout the day as power resolves. As soon as power is restored, crews will be dispatched to reset the timing. With it getting dark, these intersections are even more dangerous. When you come to intersections with no signals, treat it as a four-way stop. To improve safety, avoid making left turns at these intersections. Proceed straight until you can safely turn around or come to a signalized intersection that has power.

Conservation Needed for Sanitary Sewer System: The public water supply continues to be safe to drink. However, the heavy rainfall and power outages caused by Hurricane Matthew have impacted the system's ability to handle excessive waste water flows. Residents are urged to avoid unnecessary water use. Examples of this include postponing laundry and dish washing and refraining from flushing the toilet with every use. The Department of Public Utilities is working around the clock to fully restore sanitary sewer service. The public will be notified when to return to normal water use.

Power Outages: Reports of 34,000 customers without power, down from 72,000 at noon on Sunday. Contact Dominion to report power outages (866) 366-4357. Do not operate portable generators or grills (gas or charcoal) inside your home. Treat all downed power lines as live.

Forestry teams worked with Dominion overnight to clear roads as power lines were deenergized. Most roads that were blocked by trees have been cleared.

Road Conditions: Many roads are still impassable. The city will update the list of road closures and other emergency information on, Facebook ( and Twitter ( 

Disabled Vehicles: Disabled vehicles that are impeding traffic will be towed at the owners' expense. Vehicle tow locations can be obtained through VB 311 (385-3111).

Damage Assessments: We are continuing the assessment process, collecting information we need to submit to the state as it compiles all reports to determine whether we have met the threshold for a Federal Declaration.

Report Damage: Renters should start by calling the landlord. If the landlord can't or won't help, call the city Code Enforcement Office at 385-4421 to come and inspect the property. Code Enforcement will then coordinate with the owner.

Homeowners should first contact their insurance companies. It's possible one can make simple repairs without contacting the city. If the house needs structural or electrical repairs, permits may be required from the city Permits & Inspections Office. 757- 385-4211.

Please go to and click on the Property Damage Form tab. The information is used to report to the state and federal governments for potential individual assistance programs.

Shelter: The emergency shelter opened at 1 p.m. on Sunday at Cox High School, 2425 Shorehaven Drive, and closed at 8:30 a.m. today (Monday, Oct. 10).  Shelter residents included two out-of-towners, 18 homeless people and one service animal.

Emergency Shelter for Animals: Pets that stayed at the Virginia Beach Animal Care and Adoption Center while their owners stayed at the Cox High School Shelter must pick up the animal within 24 hours of the shelter's closing. The shelter closed on Monday, Oct. 10 at 8:30 a.m., and animals must be picked up by 8:30 a.m. on Tuesday, Oct. 11.

National Guard: On Monday, Oct. 10, two debris removal teams worked in various locations around the city, and high-water assets were used in southern portions of the city.   

Call 911 for emergencies and use 311 to report non-emergency issues or to seek additional information.