Hurricane Matthew Update at 11 a.m. in Virginia Beach

Monday, October 10, 2016

The City of Virginia Beach has declared a State of Emergency.

Closings and delays:

Municipal Center: Because of a power outage, only buildings 2 (Public Works, Information Technology, Planning and Community Development, Public Works), 11 (Police) and 30 are functional. Personnel assigned to work in those buildings should report to work as normal. The Municipal Center is generally clear, and teams will be cleaning up parking lots today.

The Treasurer's Office in Building 1 of the Municipal Center and its other locations, and the Commissioner of the Revenue's Office in Building 1 of the Municipal Center are closed today. As such, no shut-off notices will be processed today, and no one who has received a notice of termination for non-payment will see any action taken today. When offices reopen, customers can make the necessary payment arrangements.

The Department of Human Services' Main Building is closed due to a power outage.  Also, the Department of Human Services' Lynnhaven Center, 1045 Lynnhaven Parkway, is closed due to flooding inside the building.

Staff are working 1 to 5 p.m. today at the following Library locations to provide clients with assistance applying online via the CommonHelp website for TANF, SNAP , Medicaid, Childcare and Energy Programs, and to answer program-related questions at these the Kempsville Library, 832 Kempsville Road, and the Bayside Library, 936 Independence Blvd. 

Staff will not be able to answer case specific questions from the library. Individuals must either have a library card in order to use computers, or be willing to apply for a library card.

The City Landfill and Resource Recovery Center,1989 Jake Sears Road, is closed due to a roadway cave-in.

Except for the Great Neck Recreation Center, recreation centers opened at 9 a.m. today. The Great Neck Recreation Center is currently without power and will be closed until further notice. Children attending the all-day break camp at Great Neck can be dropped off at Great Neck until 10 a.m., and our staff will be transporting them to the Bayside Recreation Center for camp. Any children dropped off after 10 a.m. should be dropped off at the Bayside Recreation Center.

The Central Library will be closed today due to power outages. The TCC/City Joint-Use Library is also closed today with the TCC campus. The Wahab Law Library is closed as scheduled for Columbus Day with the rest of the Judicial Center.

The Virginia Aquarium opens to the public at noon, with staff reporting at 11:30 a.m. The Aquarium's annex remains on generator power. History Museums are closed today, as regularly scheduled.

While personnel from offices in other Municipal Center buildings may be working from alternate locations, citizens should call ahead to find out whether an office is open. City department directors will determine whether personnel can work from another city office, work from home or make other arrangements. Offices that are functioning may enact liberal leave for personnel who have issues associated with the weekend's storm. Personnel already approved for leave will be charged for leave as scheduled. 

City staff will continue assessing damage and clearing fallen trees. Schools will be checked for issues.

Virginia Beach City Public Schools have cancelled the Teacher Work Day for today (Monday, Oct. 10). Schools are already closed for the Columbus Day holiday, as well as state offices and courts.

Signalized intersections: While conditions are improving as waters recede, there are still many areas without power, which means signalized intersections are not working in those areas. Some roads remain impassable, either with flooding, debris or abandoned vehicles. Crews will continue to address all issues today. 

Traffic signals should come back online throughout the day as power resolves. As soon as power is restored, crews will be dispatched to reset the timing. With it getting dark, these intersections are even more dangerous. When you come to intersections with no signals, treat it as a four-way stop. To improve safety, avoid making left turns at these intersections. Proceed straight until you can safely turn around or come to a signalized intersection that has power.

Waste Collection: Residents should plan to adhere to the standard 4'X4'X4' piles for yard waste debris, making sure to keep the debris out of drainage ditches to prevent damming water flow. To schedule bulky item collections of flood-damaged household goods that do not fit into the collection bins, please call 757-385-4650 or complete the web form at ​​ under Curbside Services Link and Bulky Item Collection tab.  LOOK FOR UPDATED INFORMATION LATER TODAY.

Conservation Needed for Sanitary Sewer System: The public water supply continues to be safe to drink. However, the heavy rainfall and power outages caused by Hurricane Matthew have impacted the system's ability to handle excessive waste water flows. Residents are urged to avoid unnecessary water use. Examples of this include postponing laundry and dish washing and refraining from flushing the toilet with every use. The Department of Public Utilities is working around the clock to fully restore sanitary sewer service. The public will be notified when to return to normal water use.

Power Outages: Reports of 49,000 customers without power, down from 72,000 at noon on Sunday. Contact Dominion to report power outages (866) 366-4357. Do not operate portable generators or grills (gas or charcoal) inside your home. Treat all downed power lines as live.

Forestry teams worked with Dominion overnight to clear roads as power lines were deenergized. Most roads that were blocked by trees have been cleared.

Road Conditions: Many roads are impassable and conditions are still dangerous.

Police are urging residents and visitors to stay off the roads. The city will update the list of road closures and other emergency information on, Facebook ( and Twitter ( 

  • If you must drive, please heed road closure and high water signs.
  • SLOW DOWN – The wake from vehicles driving through flooded streets is pushing water into homes and businesses

Disabled Vehicles: Disabled vehicles that are impeding traffic will be towed at the owners' expense. Vehicle tow locations can be obtained through VB 311 (385-3111).

Damage Assessments: We are continuing the assessment process, collecting information we need to submit to the state as it compiles all reports to determine whether we have met the threshold for a Federal Declaration.

Report Damage: Renters should start by calling the landlord. If the landlord can't or won't help, call the city Code Enforcement Office at 385-4421 to come and inspect the property. Code Enforcement will then coordinate with the owner.

Homeowners should first contact their insurance companies. It's possible one can make simple repairs without contacting the city. If the house needs structural or electrical repairs, permits may be required from the city Permits & Inspections Office. 757- 385-4211.

Please go to and click on the Property Damage Form tab. The information is used to report to the state and federal governments for potential individual assistance programs.


Shelter: The emergency shelter opened at 1 p.m. on Sunday at Cox High School, 2425 Shorehaven Drive, and closed at 8:30 a.m. today (Monday, Oct. 10).  Shelter residents included two out-of-towners, 18 homeless people and one service animal.

Emergency Shelter for Animals: Pets that stayed at the Virginia Beach Animal Care and Adoption Center while their owners stayed at the Cox High School Shelter must pick up the animal within 24 hours of the shelter's closing. The shelter closed on Monday, Oct. 10 at 8:30 a.m., and animals must be picked up by 8:30 a.m. on Tuesday, Oct. 11.

National Guard: Two debris removal teams finished work about 8 p.m. on Sunday, Oct. 9.  National Guard assistance was invaluable on Sandbridge Road and the Bay Colony Area.

Call 911 for emergencies and use 311 to report non-emergency issues or to seek additional information.

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