​How Do You Like Your Cable TV Service?

City Conducting Online Survey Through Jan. 24 as Part of Cable Franchise Renewal

Wednesday, January 06, 2016

How satisfied are you with your cable TV service? The City of Virginia Beach wants to know. 

Every 10 years, the city renegotiates cable franchise agreements in Virginia Beach. Two companies – Cox Communications and Verizon – hold those franchises, which expire in 2016. The companies have asked the city to renew their franchise agreements. 

As part of the current agreement, cable companies are required to meet several customer service standards, such as telephone response time, outages and maintaining local offices.  The companies also are required to provide the local channels that carry VBTV, our city government and education channels.  

We want to hear from you. To gather public opinion, the city is conducting a Virtual Town Hall through January 24. 

To take part in the survey, visit www.VBgov.com/virtualtownhall and click on the topic Cable TV Franchise Renewal.   

For more information about the cable franchise agreements, visit http://ow.ly/WHU6F.

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