Virginia Beach Names New Director of 911/311 Services

Friday, June 26, 2015

The City of Virginia Beach has hired Stephen C. Williams as its new director of Emergency Communications and Citizen Services. The agency operates Virginia Beach’s 911 emergency system, as well as its 311 non-emergency system.

 Williams comes from Washington, D.C., where he has served as chief of operations in the Office of Unified Communications since December 2012. He is responsible for the day-to-day operations of Washington’s 911 and 311 divisions.


In Virginia Beach, Williams will oversee a department of 131 employees and an annual budget of $10.5 million. He will replace Athena Plummer, who left as department director in March.


“Virginia Beach is fortunate to find such a highly qualified director for its 911 and 311 services,” City Manager James K. Spore said. “Stephen Williams has an exemplary background. We look forward to his arrival later this summer.”


Williams began his career as an EMS captain and firefighter with the Harvest Volunteer Fire Department in Harvest, Ala., and as a 911 public safety dispatcher in Huntsville, Ala. He earned a bachelor’s degree in management information systems from the University of Alabama at Huntsville.


He will start in Virginia Beach on Aug. 7.                                                                       


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