CVB Announces New Customer Service Training Seminar for Hospitality Professionals

“Exceeding the Standards” training features acclaimed Customer Service Consultant Brett Patten; Tourism job fair to follow

Friday, March 28, 2014

A visitor’s vacation experience is shaped by each and every encounter with Virginia Beach’s frontline hospitality employees. To help ensure those experiences are positive and memorable, Virginia Beach Convention & Visitors Bureau (CVB) – in partnership with the Virginia Beach Hotel Motel Association (VBHMA) and the Virginia Beach Restaurant Association (VBRA) – is hosting the new Exceeding the Standards: A Customer Service and Hospitality Training Seminar.

Nationally-acclaimed customer service consultant Brett Patten, founder of Five-Star Customer Experience Design, will lead a motivational and interactive workshop on Wednesday, April 9, 2014 at the Virginia Beach Convention Center. Virginia Beach Councilman John Uhrin will be a featured guest, and the seminar is open to all those in the hospitality industry. A free job fair, hosted by the VBHMA and the VBRA, will immediately follow the seminar. More than 30 local businesses will be onsite to discuss employment opportunities from noon to 4 p.m.


Tourism industry is the second largest revenue generator for Virginia Beach and accounts for more than 12,000 jobs. Visitors spend an average of $3.5 million a day in Virginia Beach. With a focus on the key individuals who interact most with our visitors, Exceeding the Standards is designed to help frontline hospitality professionals achieve customer service excellence. Virginia Beach often receives high marks from its visitors. More than 75 percent of those who travel to Virginia Beach are repeat visitors. To stay competitive, the Virginia Beach tourism industry provides this training to empower frontline hospitality employees so they deliver incredible experiences every day.


WHAT:           Exceeding the Standards:  A Customer Service and Hospitality Training Seminar; followed by a free Tourism Job Fair hosted by VBHMA and VBRA


WHO:             Brett Patten, Founder, Five-star Customer Experience Design & special guests


WHEN/WHERE:       Wednesday, April 9, 2014 from 8:30 a.m. to 12 p.m.; Virginia Beach Convention Center, 1000 19th Street, Virginia Beach, Va.; Suite 4


REGISTER:   Tickets are $10 each; advanced registration and payment required 


Virginia Beach Convention & Visitors Bureau (

Where the Atlantic Ocean and the Chesapeake Bay meet, Virginia Beach promises visitors a unique chance to “Live the Life.” Nature at its finest, just-caught and just-picked local food, and toes-in-the-sand relaxation combine for a soul-satisfying experience. A world-renowned boardwalk, energetic downtown, state-of-the-art Convention Center, abundant parks and waterways, and mild weather give rise to an active lifestyle and flourishing local culture. The Virginia Beach CVB is responsible for promoting year-round leisure, business, meetings and conventions, international and sports travel to Virginia’s most populous city. For media information and images, visit Follow Virginia Beach on Twitter at, Instagram at, Facebook at and Pinterest at