Public Invited to Comment on Re-Accreditation of Emergency Communications & Citizen Services

Tuesday, July 22, 2014

Virginia Beach residents are invited to call in with comments as the city’s Emergency Communications & Citizen Services Department undergoes voluntary re-accreditation. ECCS operates the city’s 911 and 311 services.

A team of assessors from the Commission on Accreditation for Law Enforcement Agencies, Inc. will arrive July 27 to examine all aspects of ECCS, including policies, procedures, management, operations and support services.


Department employees, public safety entities and residents are invited to offer comments through a telephone call-in session on Monday, July 28, from 1 to 3 p.m. by calling (757) 777-6426. Telephone comments should be limited to 10 minutes per caller and must address ECCS’ ability to comply with the commission’s public safety communications standards. 


The assessment team is composed of public-safety communications practitioners from similar agencies. The members are: Team Leader Jack McQueeney of New York and Fran Moore of South Carolina.


As part of the voluntary process, ECCS must meet or exceed the commission’s 212 standards to maintain accreditation. Maintaining accreditation puts Virginia Beach ECCS among the best in the nation by committing to systemic review and internal assessment to ensure we are implementing and following demonstrated best practices in public safety communications. Accreditation also builds trust and confidence in Emergency Communications and Citizen Services, said ECCS Director Athena Plummer. Once the commission’s assessors complete their review of the department, they will report back to the full commission, which will then decide if the department is to be granted continued accreditation status for the next three years.


Copies of the communications standards are available from Accreditation Manager Robin Stamper, who can be reached at (757) 385-4148 or

Written comments can be sent to Commission on Accreditation for Law Enforcement Agencies, Inc., 13575 Heathcote Blvd., Suite 320, Gainesville, VA 20155.


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