News Center Stay up-to-date on the latest news from the City of Virginia Beach. SearchSearch by Date RangeStart End View News by Category All NewsAgricultureBudget & Management ServicesCity AttorneyCity AuditorCity ClerkCity ManagerCity TreasurerCommissioner of the RevenueCommonwealth's AttorneyCommunications OfficeConvention and Visitors BureauCourtsCultural AffairsEconomic DevelopmentEmergency Communications & Citizen ServicesEmergency ManagementEmergency Medical ServicesFinanceFireHousing & Neighborhood PreservationHuman Resources (City)Human ServicesInformation TechnologyParks & RecreationPlanningPolicePublic HealthPublic LibrariesPublic UtilitiesPublic WorksReal Estate AssessorStrategic Growth AreaVirginia Aquarium & Marine Science CenterVirginia Beach CourtsVoter Registration & ElectionsCurrent Category Emergency Communications & Citizen Services Page Content Virginia Beach's Non-Emergency Phone Line Temporarily DownWednesday, March 08, 2023UPDATE: The City's non-emergency phone line, 757-385-5000, is back online and working. Non-emergency calls may now be directed to 757-385-5000 once again.Virginia Beach's emergency communications system is currently experiencing technical difficulties. The non-emergency … All City Phone Lines, Including the 385-5000 Non-emergency Number and 3-1-1, Are Experiencing Intermittent Connectivity Issues Due to a Vendor OutageWednesday, February 09, 2022Updated: The previous intermittent phone issues involving incoming calls has been resolved. Calls to the non-emergency number, 757-385-5000, and the 3-1-1 information line are routing appropriately.The City is currently experiencing intermittent phone issues involv … Smart911 is Smart Resource for Households with Members Who Have Mental Health Concerns: Registration Is EncouragedTuesday, June 15, 2021Providing emergency responders with vital information so they know in advance about special circumstances in a household is the idea behind Smart911 (Smart911.com). This service, which has been available in Virginia Beach since August of 2019, is especially valuable for Virg … Emergency Communications and Citizen Services Announces 2021 Reaccreditation AssessmentThursday, March 25, 2021The City of Virginia Beach Department of Emergency Communications and Citizen Services is scheduled for a remote on-site assessment as part of a program to achieve reaccreditation by verifying it meets professional standards. Administered by the Commission on Accredita … Contact InformationCommunications Office(757) 385-4679news@vbgov.com(757) 427-5978 More News Releases Can't find what you are looking for? View a complete list of Virginia Beach news releases.