Q: How do I get out when there is no attendant and I only have cash?
A: Press help button on exit device and we will send someone over to the location to assist you.
Q: My ticket isn't scanning, what do I do?
A: Hold your ticket in front of the red light leaving at least 2 inches of distance between the ticket and the machine.
Q: My guest pass isn't working; how do I get out?
A: Pass may bet expired. If it you must pay daily rate or back up and get a new pass. OR If you pull a ticket when you entered, then scan your ticket first then scan your guest pass.
Q: I have swiped my credit card several times, and the machine isn't doing anything.
A: Insert your credit card all the way in the slot with the black stripe facing out of the garage towards the street, then pull the card back out. The screen should say "Processing".
Q: How do I get my Virginia Beach Resident discount when attendant is not on duty?
A: During open hours, please the Help button and someone will assist you. OR During closed hours, the discount rate is not offered.
Q: I'm trying to get in the garage, and pressed for a ticket, but nothing came out.
A: Press Help button on machine and staff will come out to assist you. (ticket maybe jammed)
Q: I have a monthly pass, and it is saying that it's expired.
A: It may be expired do to a payment not made for the month.
Q: Where do I insert my ticket?
A: Hold your ticket at least two inches in front of the red barcode facing the light.
Q: My pass is reading, but the gate is not lifting.
A: Try backing up and pulling closer to the bar code reader. It also may have a short delay so you may just need to give the reader a second or two.
Q: The gate is broken; how do I exit?
A: Please backup slowly and use the other exit. Staff will repair the gate.