25th Street Parking Garage

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Hours of operation 7am to 1am

Rates renew at 5am

Daily Parking Rates

​Up to 1 hour—$2.00

Up to 2 Hours—$4.00

Up to 3 Hours—$6.00

Over 3 Hours—$10.00

VB residents entering after 5pm with I.D. $3

Some Holidays & Special Events $10.00 All Day

 RESTRICTED PARKING

The Aqua Apartments leases 221 spaces from the City for their tenant's exclusive use which include both regular and Handicap spaces. The spaces are marked with RESERVED painted on the garage floor and a sign on the wall indicating the space is reserved for Aqua residents. Any vehicle parking in an Aqua reserved space without a permit is subject to a $20 parking fine.  See pictures for examples of restricted signage.


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Entering the Garage

At the gate entry device, select

Press Green button to enter and open gate. See figure #1 on machine

Collect entry ticket and keep to exit garage. See figure #3

If you have a pass, use bar code scanner to scan pass and open gate. See figure #2 on machine. Note hold pass at least 2 inches away from bar code reader. Do not put pass directly on reader, it will not work.

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Exiting the Garage – Self Pay

See display screen for parking fee. See figure #1.

Scan entry ticket on bar code reader. See figure #2.  Note hold entry receipt at least 2 inches away from bar code reader. Do not put receipt directly on reader, it will not work.

Insert credit card to pay parking fee. See figure #3. Take receipt.

Please the Help Button if assistance is needed. See figure #4.

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Aqua Resident Guest Passes

Up to 25 Aqua resident guests may park in the garage at no charge at any one time. Guest exceeding the 25 limit will be subject to the daily parking rate fees.

Aqua residents may contact the landlord ahead of a guest's arrival to get a resident guest pass e-mailed to them. See example of guest pass.

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Entering the Garage with a Residential Guest Pass

At the entry device, scan the guest bar code at least 2 inches from bar code reader (figure #2). The gate will open if the pass is active and valid.

If the pass reads invalid, press the green button on the display screen and get entry ticket. Contact Aqua Resident Manager for guest pass. Free resident guest passes are limited to 25 at any one time. Guest exceeding 25, will pay the daily parking rate.


 

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Self-Exiting the Garage with a Residential Guest Pass

At the exit device, scan the guest bar code at least 2 inches from bar code reader (figure #2). The gate will open if the pass is active and valid. If the gate does not open, use the Help button (figure 4).

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If you have an entry ticket, scan the entry ticket bar code first, then scan the bar code of the resident guest pass next to open the gate.  If the gate does not open, use the Help button (figure 4).

 

Merchant Validations

Any merchant can participate in a validation program. The program can be self-managed by the merchant through a secured on-line web portal. The merchant can purchase validation in bulk to distribute to their customers or the merchant can be billed monthly based on actual use. Contact garage management at 757-425-3555 to set up an account.

 

Weekly and Monthly Parking

The 25th street garage can accommodate long-term parking needs for area business and employees as well as parking overflow from the hotels. Both weekly and monthly passes allow unlimited access to the garage. These passes can be purchased in advance. Contact garage management at 757-425-3555 to purchase a pass.


 

Frequently Asked Questions

Q: How do I get out when there is no attendant and I only have cash?

A: Press help button on exit device and we will send someone over to the location to assist you.

Q: My ticket isn't scanning, what do I do?

A: Hold your ticket in front of the red light leaving at least 2 inches of distance between the ticket and the machine.

Q: My guest pass isn't working, how do I get out?

A: Pass may bet expired. If it you must pay daily rate or back up and get a new pass. OR

A: If you pull a ticket when you entered, then scan your ticket first then scan your guest pass.

Q: I have swiped my credit card several times, and the machine isn't doing anything.

A: Insert your credit card all the way in the slot with the black stripe facing out of the garage towards the street, then pull the card back out. The screen should say "Processing".

Q: How do I get my Virginia Beach Resident discount when attendant is not on duty?

A: During open hours, please the Help button and someone will assist you. OR

A: During closed hours, the discount rate is not offered.

Q: I'm trying to get in the garage, and pressed for a ticket, but nothing came out.

A: Press Help button on machine and staff will come out to assist you. (ticket maybe jammed)

Q: I have a monthly pass, and it is saying that it's expired.

A: It may be expired do to a payment not made for the month.

Q: Where do I insert my ticket?

A: Hold your ticket at least two inches in front of the red barcode facing the light.

Q: My pass is reading, but the gate is not lifting.

A: Try backing up and pulling closer to the bar code reader. It also may have a short delay so you may just need to give the reader a second or two.

Q: The gate is broken, how do I exit?

A: Please backup slowly and use the other exit. Staff will repair the gate.

Contact Information