Hours of operation 7am to 1am
Rates renew at 5am
Daily Parking Rates
$2 Per Hour up to $20
VB residents entering after 5pm with I.D. $3 until closing
Rates will vary for some Holidays and Special Events
RESTRICTED PARKING
The Aqua Apartments lease 221 spaces from the City for their tenant's exclusive use which include both regular and Handicap spaces. The spaces are marked with RESERVED painted on the garage floor and a sign on the wall indicating the space is reserved for Aqua residents. Any vehicle parking in an Aqua reserved space without a permit is subject to a $20 parking fine. See pictures for examples of restricted signage.
Entering the Garage
At the entry device
- Press Orange button "Get A Ticket" to enter and open gate. See figure #1 on machine.
- Collect entry ticket and keep to exit garage. See figure #3.
- Insert credit card. See figure #2. Use same credit card to exit garage.
- If you have a bar code pass, use bar code scanner to scan pass and open gate. See figure #4 on machine.
Exiting the Garage
At Exit Device
- Scan entry ticket on bar code scanner. See figure #4.
- See display screen for parking fee. See figure #1.
- Insert credit card to pay parking fee. See figure #3.
- Press "Help Button" for cash payment or for assistance. See figure #4.
- If credit card is used to enter garage, use same credit card to exit by inserting card in credit card reader. See figure #2.
- After credit card has processed press the touch screen for a receipt. See figure #1.
Merchant Validations
Any merchant can participate in a validation program. The program can be self-managed by the merchant through a secured on-line web portal. The merchant can purchase validation in bulk to distribute to their customers or the merchant can be billed monthly based on actual use. Contact garage management at 757-425-3555 to set up an account.
Weekly and Monthly Parking
The 25th street garage can accommodate long-term parking needs for area business and employees as well as parking overflow from the hotels. Both weekly and monthly passes allow unlimited access to the garage. These passes can be purchased in advance. Contact garage management at 757-425-3555 to purchase a pass.
Frequently Asked Questions
Q: How do I get out when there is no attendant and I only have cash?
A: Press help button on exit device and we will send someone over to the location to assist you.
Q: My ticket isn't scanning, what do I do?
A: Hold your ticket in front of the red light.
Q: My guest pass isn't working, how do I get out?
A: Pass may bet expired. If it you must pay daily rate or back up and get a new pass.
A: If you pull a ticket when you entered, then scan your ticket first then scan your guest pass.
Q: I have swiped my credit card several times, and the machine isn't doing anything.
A: Insert your credit card all the way in the slot with the black stripe facing out of the garage towards the street, then pull the card back out. The screen should say "Processing".
Q: How do I get my Virginia Beach Resident discount when attendant is not on duty?
A: During open hours, press the Help button and someone will assist you. During closed hours, the discount rate is not offered.
Q: I'm trying to get in the garage, and pressed for a ticket, but nothing came out.
A: Press Help button on machine and staff will come out to assist you. (ticket maybe jammed)
Q: I have a monthly pass, and it is saying that it's expired.
A: It may be expired do to a payment not made for the month.
Q: Where do I insert my ticket?
A: Hold your ticket in front of the barcode reader facing the light.
Q: My pass is reading, but the gate is not lifting.
A: Try backing up and pulling closer to the bar code reader. It also may have a short delay so you may just need to give the reader a second or two.
Q: The gate is broken, how do I exit?
A: Please backup slowly and use the other exit. Staff will repair the gate.