Proudly Serving the Citizens of Virginia Beach

Welcome to Virginia Beach Public Utilities!

Coronavirus Impacts - Public Utilities:​​​​​

Attention Business Owners and Operators: 

Visit our Building Flushing page for guidance on flushing your building's plumbing system after a prolonged shutdown.

Food service establishments should follow our Guidelines for Grease Control Device Cleaning after a Prolonged Shutdown.

Customer Service Updates:

We are not accepting walk-in customers and our call center (385-4631) is only accepting urgent and emergency calls until further notice. Our customer service representatives are now working from home. If all of our customer service representatives are assisting other customers when you call, you will hear a message telling you to hang up and try again. 

Urgent and emergency calls include:

  • Water turn-on requests for new service
  • Water turn-off requests for moving out
  • No water complaints
  • Low water pressure complaints
  • Burst pipes or other emergency turn-offs
  • Meter leaks
  • Hazardous meter lids

Routine requests can be submitted online at www.vbgov.com/puonlineservices or by email at vbwater@vbgov.com and will be processed as soon as possible.

Appointments for processing utility connection fees (for new and renovated properties connecting to city water/sewer for the first time) will now be exclusively by telephone. Utility connection fee payments can be mailed in or placed in the drop box behind Building 23 at 2473 North Landing Road.

At this time, Public Utilities is not disconnecting water service due to nonpayment. To avoid water service termination once service turn-offs for nonpayment are resumed, please continue to make regular payments on your account.​

We are not accepting walk-in customers for the public kiosks at Public Utilities Operations at 3500 Dam Neck Road until further notice. In the meantime, requests for Record Services can be submitted by phone at 385-8942 or by email at PUEngineer@vbgov.com. Requests for Utility Infrastructure Location Information or Utility Line Work can be submitted by email at PUEngineer@vbgov.com​. Please include an area map from VBgov City Map in your request. ​

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