New Customer Information :: VBgov.com - City of Virginia Beach

New Customer Information

The Virginia Beach Department of Public Utilities provides water and sanitary sewer services to Virginia Beach citizens. Virginia Beach’s public water service provides a reliable water supply in full compliance with all federal and state drinking water standards, and increases fire protection capabilities in the neighborhoods it serves. We are staffed and equipped to respond to water and sanitary sewer emergencies 24 hours a day, holidays and weekends included.

Below you'll find important customer information, including an explanation of billing methods, how to make payments to your account, and useful contact information.

The Public Utilities & Public Works City Services Bill includes water and sanitary sewer charges, storm water management and solid waste collection fees, and other related fees.

Storm water management and solid waste collection services are provided by the Department of Public Works. Storm water management services include the maintenance, construction, and improvement of drainage facilities, without which streets would be impassable and subdivisions would flood after normal rainfalls. Solid waste collection services include collection and disposal of solid waste and recycling materials for Virginia Beach residents.

About My Bill

Your bill is mailed approximately every 30 days. Water charges are based on a meter reading taken the day your account is billed. The sanitary sewer charge, storm water fee, and solid waste collection fee are based on flat monthly fees.

All new and transferred accounts are charged an account set-up fee. This fee covers the cost of establishing your account, turning on your water service, and obtaining your first meter reading. The fee will be reflected on your first bill.

If you receive sanitary sewer service (wastewater collection and transmission to the treatment plant), you will also receive a bill from the Hampton Roads Sanitation District (HRSD) for wastewater treatment. HRSD’s charges are based on how much water you use each billing period.

For a detailed description of line items that may appear on your City Service Bill, click here.

Ways to Pay My Bill

We offer a variety of convenient payment options to suit your lifestyle. Explore your options.

Automatice Recurring Payment Service

Ensure your bill is always paid on time. With each billing cycle, this free service automatically withdraws payment from your bank account on your bill due date. You will continue to receive a bill. To enroll, you will need to enter your 16-digit public utilities account number, e.g. 0001234530123456 (with leading zeroes, no dashes), and your service address zip code, e.g. 23456.

To update your automatic recurring payment plan, log on to the Speedpay, an ACI Worldwide company. You will need to enter your 16-digit public utilities account number, e.g. 0001234530123456 (with leading zeroes, no dashes), and your service address zip code, e.g. 23456.

Pay By Phone

Call Speedpay, an ACI Worldwide company, at (866) 247-6958 to make a payment using your debit/credit card or a bank transfer. A convenience fee of $1.75 will be charged for using this service. Speedpay is the vendor contracted to process online and phone payments for Virginia Beach Public Utilities.

You will need to enter your 16-digit Public Utilities Account Number, e.g. 0001234530123456 (with leading zeroes, no dashes), and your Service Address zip code, e.g. 23456.

Want to avoid convenience fees? Free bank transfer (ACH) payments are available to customers choosing eBill, our paperless billing option. As an eBill customer, your billing statements will be securely emailed to you, with a no-fee option to pay directly from your eBill. Learn more and sign up.

Pay Online

Make a one-time payment using your debit/credit card or a bank transfer through Speedpay, an ACI Worldwide company and the vendor contracted to process online and phone payments for Virginia Beach Public Utilities. A convenience fee of $1.75 will be charged for using this service.

To login, you will need to enter your 16-digit public utilities account number, e.g. 0001234530123456 (with leading zeroes, no dashes), and your service address zip code, e.g. 23456.

Pay by Text

Sign up to receive a text message notification on your cell phone when your bill is ready. Simply reply to the text and your bill will automatically be paid using securely stored payment information through Speedpay, an ACI Worldwide company and the vendor contracted to process online and phone payments for Virginia Beach Public Utilities. A convenience fee of $1.75 will be charged for using this service.

Pay by Mail

When paying by mail, you must include the bottom portion of your bill with your payment to ensure proper crediting to your account.

Mail your check or money order to:
Leigh Henderson, City Treasurer
Municipal Center, Building 1
2401 Courthouse Drive
Virginia Beach, VA 23456

Pay in Person

When paying in person, you must include the bottom portion of your bill with your payment to ensure proper crediting to your account. Payments by cash, check, Visa, Discover, MasterCard, American Express, or money order can be made at any of the following City Treasurer's Offices:

Main Office and Administration, Hours of Operation 8:00 a.m. - 5:00 p.m.
Municipal Center Building 1 (1st Floor)
2401 Courthouse Drive
Virginia Beach, VA 23456-9018

Beach Office, Hours of Operation 8:00 a.m. - 5:00 p.m.

420 Birdneck Circle

Virginia Beach VA 23451

Thalia Office, Hours of Operation 8:00 a.m. - 5:00 p.m.
4001 Virginia Beach Blvd., Unit 112
Virginia Beach, VA 23452

Kempsville Office, Hours of Operation 8:00 a.m. - 5:00 p.m.
5340 Fairfield Shopping Center
Virginia Beach, VA 23464

Lynnhaven Office, Hours of Operation 8:00 a.m. - 5:00 p.m.
2875 Sabre St., Suite 500
Virginia Beach, VA 23452

Payments by check or money order only can be made at:

Public Utilities Business Office, Hours of Operation 8:30 a.m. - 4:30 p.m.
Municipal Center, Behind Building 23
2473 North Landing Road
Virginia Beach, VA 23456

Drop Box

For your convenience, payment drop boxes are also available. Do not place cash in a drop box or use the drop box to make a payment on a delinquent account.

Drop box locations are as follows:

At the Virginia Beach Municipal Center, across Courthouse Drive from Building 1, at 2401 Courthouse Drive

In front of the Public Utilities Field Operations Building at 3500 Dam Neck Road

The following locations are currently out of service:

At the Virginia Beach Municipal Center, in front of Building 2, at 2405 Courthouse Drive

Contact Us

Public Utilities Business Office
(757) 385-4631
1 (866) 697-3481
TTY: 711
Hours of operation: Mon - Fri 8 a.m. - 5 p.m.

To start or stop water service
To report a meter leak
To request water and sanitary sewer services
To inquire about your bill, check your balance, or request a payment extension
For help with Online Services or enrolling in ebill

Public Utilities Operations & Maintenance
(757) 385-1400
TTY: 711
Hours of operation: Mon - Fri 7:30 a.m. - 5 p.m.

For questions regarding water quality or to report sanitary sewer stoppages

Coronavirus Information