New Customer Information :: VBgov.com - City of Virginia Beach

New Customer Information

The Virginia Beach Department of Public Utilities provides water and sanitary sewer services to Virginia Beach citizens. Virginia Beach’s public water service provides a reliable water supply in full compliance with all federal and state drinking water standards, and increases fire protection capabilities in the neighborhoods it serves. We are staffed and equipped to respond to water and sanitary sewer emergencies 24 hours a day, holidays and weekends included.

Below you'll find important customer information, including an explanation of billing methods, how to make payments to your account, and useful contact information.

The Public Utilities & Public Works City Services Bill includes water and sanitary sewer charges, storm water management and solid waste collection fees, and other related fees.

Storm water management and solid waste collection services are provided by the Department of Public Works. Storm water management services include the maintenance, construction, and improvement of drainage facilities, without which streets would be impassable and subdivisions would flood after normal rainfalls. Solid waste collection services include collection and disposal of solid waste and recycling materials for Virginia Beach residents.

Welcome Brochure

View here.

How to Establish New Services

About My Bill

Your bill is mailed approximately every 30 days. Water charges are based on a meter reading taken the day your account is billed. Stormwater, trash collection, sanitary sewer, and service availability are all charged as fixed daily rates.

All new and transferred accounts are charged an account set-up fee. This fee covers the cost of establishing your account, turning on your water service, and obtaining your first meter reading. The fee will be reflected on your first bill.

If you receive sanitary sewer service (wastewater collection and transmission to the treatment plant), you will also receive a bill from the Hampton Roads Sanitation District (HRSD) for wastewater treatment. HRSD’s charges are based on how much water you use each billing period.

For a detailed description of line items that may appear on your City Service Bill, click here.

Ways to Pay My Bill

We offer a variety of convenient payment options to suit your lifestyle. Explore your options.

Autopay

City Services Account Payment Plan installments cannot be paid through PU AutoPay.

Ensure your bill is always paid on time. With each billing cycle, this free service automatically withdraws payment from your bank account on your bill due date. You will continue to receive a bill. Please review "How to Enroll" before enrolling.

How to Enroll

Enroll Here

To update your Autopay plan, log on to the Virginia Beach Public Utilities Speedpay payment system. You will need to enter your 16-digit public utilities account number, e.g. 0001234530123456 (with leading zeroes, no dashes), and your service address zip code, e.g. 23456.

Pay By Phone

Call Speedpay, an ACI Worldwide company, at (866) 247-6958 to make a payment using your debit/credit card or a bank transfer. A convenience fee of $1.75 will be charged for using this service. Speedpay is the vendor contracted to process online and phone payments for Virginia Beach Public Utilities.

You will need to enter your 16-digit Public Utilities Account Number, e.g. 0001234530123456 (with leading zeroes, no dashes), and your Service Address zip code, e.g. 23456.

Want to avoid convenience fees? Free bank transfer (ACH) payments are available to customers choosing eBill, our paperless billing option. As an eBill customer, your billing statements will be securely emailed to you, with a no-fee option to pay directly from your eBill. Learn more and sign up.

Pay Online

Make a one-time payment using your debit/credit card or a bank transfer through Speedpay, an ACI Worldwide company and the vendor contracted to process online and phone payments for Virginia Beach Public Utilities. A convenience fee of $1.75 will be charged for using this service.

To login, you will need to enter your 16-digit public utilities account number, e.g. 0001234530123456 (with leading zeroes, no dashes), and your service address zip code, e.g. 23456.

Pay by Text

Sign up to receive a text message notification on your cell phone when your bill is ready. Simply reply to the text and your bill will automatically be paid using securely stored payment information through Speedpay, an ACI Worldwide company and the vendor contracted to process online and phone payments for Virginia Beach Public Utilities. A convenience fee of $1.75 will be charged for using this service.

Pay by Mail

When paying by mail, you must include the bottom portion of your bill with your payment to ensure proper crediting to your account.

Mail your check or money order to:
Leigh Henderson, City Treasurer
Municipal Center, Building 1
2401 Courthouse Drive
Virginia Beach, VA 23456

Pay in Person / Drop Box

When paying in person, you must include the bottom portion of your bill with your payment to ensure proper crediting to your account. Payments by cash, check, Visa, Discover, MasterCard, American Express, or money order can be made at any of the following City Treasurer's Offices:

Main Office and Administration, Hours of Operation 8:00 a.m. - 5:00 p.m.
Municipal Center Building 1 (1st Floor)
2401 Courthouse Drive
Virginia Beach, VA 23456-9018

Beach Office, Hours of Operation 8:00 a.m. - 5:00 p.m.

420 Birdneck Circle

Virginia Beach VA 23451

Thalia Office, Hours of Operation 8:00 a.m. - 5:00 p.m.
4001 Virginia Beach Blvd., Unit 112
Virginia Beach, VA 23452

Kempsville Office, Hours of Operation 8:00 a.m. - 5:00 p.m.
5340 Fairfield Shopping Center
Virginia Beach, VA 23464

Lynnhaven Office, Hours of Operation 8:00 a.m. - 5:00 p.m.
2875 Sabre St., Suite 500
Virginia Beach, VA 23452

Payments by check or money order only can be made at:

Public Utilities Business Office, Hours of Operation 8:30 a.m. - 4:30 p.m.
2809 S. Lynnhaven Road, Suite 250

Virginia Beach, VA 23452

Drop Box

For your convenience, payment drop boxes are also available. Do not place cash in a drop box or use the drop box to make a payment on a delinquent account.

Drop box locations are as follows:

In front of the Public Utilities Field Operations Building at 3500 Dam Neck Road

In front of the Public Utilities Business Office at 2809 S. Lynnhaven Road

At the Public Utilities Line Fees Office located at 2875 Sabre Street, Suite 250

At the Virginia Beach Municipal Center, across Courthouse Drive from Building 1, at 2401 Courthouse Drive

Pay By eBill

Have your monthly bill delivered straight to your email! eBills offer a variety of ways to pay your bill, including options with no convenience fee: OneClick Payment-01.png

If you are viewing you eBill from a mobile device, click this button to pay. There is no convenience fee with this option.
Click this button to enroll in Autopay directly from your eBill. There is no convenience fee with this option.
Click this button to pay with a credit card. There is a $1.75 convenience fee with this option.
Enter your bank account information and click this button to make a one-time payment. There is no convenience fee with this option. If you select 'Save my payment information for future transactions', you will be given the option for one-click payments on future bills.
One-click payments are available to customers who have saved their payment information. With this option, customers can pay directly from the email that their eBill is delivered in. There is no convenience fee with this option.

Note: If you have saved your payment information and would like to change it, simply enter the new payment information on your next eBill and select ‘Save my payment information for future transactions’ again. This will overwrite the previously saved information. If you would like to delete the saved payment information and not enter new payment information, please contact us by phone at 385-4631 or by email at vbwater@vbgov.com. If contacting us via email, be sure to include your account number, address, full name, and phone number associated with your account.

Note: Customers paying through the 'Mobile Device? Click Here to Pay' button may need to re-enter their payment information if their payment information was previously saved on a desktop.

Note: Customers making a one-time payment from their eBill using their banking information (not credit card) will not be charged the $1.75 convenience fee. The payment page will still show a static message in red stating that there is a convenience fee; however, eBill customers making an ACH bank payment can ignore this message. Their screen should show a fee amount of $0.00, like in the example below.

Learn more about eBills here!

Contact Us

Public Utilities Business Office

2809 S. Lynnhaven Road, Suite 250

(757) 385-4631
1 (866) 697-3481
TTY: 711

Hours of operation: Mon - Fri 8 a.m. - 5 p.m.

Public Utilities Operations & Maintenance

3500 Dam Neck Road

(757) 385-1400
TTY: 711

Hours of operation: Mon - Fri 7:30 a.m. - 5 p.m.