​​​​Public Utilities Customer Service

(757) 385-4171​

  • To report a broken pipe in your home (only if you cannot locate the shut-off valve​)
  • ​To report water main break 
  • ​To report missing water/sewer main lids​

Public Utilities Operations & Maintenance 

(757) 385-1400

  • To report sanitary sewer stoppages

Public Works Storm Water Maintenance

(757) 385-1470

  • To report flooding on your street

​To report an emergency after hours (nights, weekends, and holidays) call Virginia Beach Citizens Services at (757) 385-3111.    ​ ​​​​​​​​​