Public Utilities Customer Service
(757) 385-4171
- To report a broken pipe in your home (only if you cannot locate the shut-off valve)
- To report missing water/sewer main lids
Public Utilities Operations & Maintenance
(757) 385-1400
If you are experiencing problems with the sanitary sewer system serving your home, call us first before contacting a plumber. If the blockage is in the city’s infrastructure, it will be cleared at no charge to you.
- To report sanitary sewer stoppages
- To report water main break
Public Works Storm Water Maintenance
(757) 385-1470
To report an emergency after hours (nights, weekends, and holidays) call Virginia Beach Citizens Services at (757) 385-3111.