Payment Options
We offer a variety of convenient payment options to suit your lifestyle. Explore your options.

​​​Attention Customers:​​​​​

Due to planned maintenance, Speedpay will be unavailable from 5:00p.m. on Thursday, 1/28 until 2:00a.m on Friday, 1/29. Customers will be unable to make online payments or modify Autopay and SMS plans during this time.

At this time, Public Utilities is not disconnecting water service due to nonpayment. To avoid water service termination once service turn-offs for nonpayment are resumed, please continue to make regular payments on your account.​


Due to impacts of the Coronavirus, we are not accepting walk-in customers and our call center (385-4631) is only accepting the below calls until further notice. If all of our customer service representatives are assisting other customers when you call, you will hear a message telling you to hang up and try again. 

Calls currently accepted at 385-4631 include:

  • Water turn-on requests for new service
  • Water turn-off requests for moving out
  • No water complaints
  • Low water pressure complaints
  • Burst pipes or other emergency turn-offs
  • Meter leaks
  • Hazardous meter lids

Routine requests can be submitted online at www.vbgov.com/puonlineservices or by email at vbwater@vbgov.com and will be processed as soon as possible. **When submitting a request online, be sure to include your account number, address, full name and phone number associated with the account.**

Appointments for processing utility connection fees (for new and renovated properties connecting to city water/sewer for the first time) will now be exclusively by telephone. Utility connection fee payments can be mailed in or placed in the drop box infront of our new Utility Connection Office at 2875 Sabre Street, Suite 250. 

At this time, Public Utilities is not disconnecting water service due to nonpayment. To avoid water service termination once service turn-offs for nonpayment are resumed, please continue to make regular payments on your account.​


​​​​​​​​​​​​​​​We​ do not offer extensions on bills. However, accounts will not be considered delinquent and eligible for water service disconnection until 90 days past the bill date. Please note if payment is not received within 75 days past the bill date, a $1.50 late fee will be applied. 

​If full payment of the delinquent balance is not made within 90 days past the bill ​​ date, a $20 delinquent fee will be assessed and the account will be eligible for water service disconnection.​​​​​​​

 Autopay
City Services Account Payment Plan installments cannot be paid through PU AutoPay.

Ensure your bill is always pai​d on time. With each billing cycle, this free service automatically withdraws payment from your bank account on your bill due date. You will continue to receive a bill. Please review "How to Enroll​" before enrolling.



To update your Autopay plan, ​log on to the Virginia Beach Public Utilities Speedpay payment system. You will need to enter your 16-digit public utilities account number, e.g. 0001234530123456 (with leading zeroes, no dashes), and your service address zip code, e.g. 23456.​​

 Pay By Phone

C​all Speedpay, an ACI Worldwide company, at (866) 247-6958 to make a ​payment using your debit/credit card or a bank transfer. A convenience fee of $1.75 will be charged for using this service. Speedpay is the vendor contracted to process online and phone payments for Virginia Beach Public Utilities. 

You will need to enter your 16-digit Public Utilities Account Number, e.g. 0001234530123456 (with leading zeroes, no dashes), and your Service Address zip code, e.g. 23456.​​

Want to avoid convenience fees? Free bank transfer (ACH) payments are available to customers choosing eBill, our paperless billing option. As an eBill customer, your billing statements will be securely emailed to you, with a no-fee option to pay directly from your eBill. Learn more and sign up.​

 Pay Online

​Make a one-time payment using your debit/credit card or a bank transfer through Speedpay, an ACI Worldwide company and the vendor contracted to process online and phone payments for Virginia Beach Public Utilities. A conve­nience fee of $1.7​5 will be charged for using this service.

To login, you will need to enter your 16-digit public utilities account number, e.g. 0001234530123456 (with leading zeroes, no dashes), and your service address zip code, e.g. 23456.

Want to avoid convenience fees? Free bank transfer (ACH) payments are available to customers choosing eBill, our paperless billing option. As an eBill customer, your billing statements will be securely emailed to you, with a no-fee option to pay directly from your eBill. Learn more and sign up.​ ​

 Pay By Text
​​​Sign up​ to receive a text message notification​ on your cell phone when your bill is ready. Simply reply to the text and your bill will automatically be paid using securely stored payment information through Speedpay, an ACI Worldwide company and the vendor contracted to process online and phone payments for Virginia Beach Public Utilities.  A convenience fee of $1.75 will be charged for using this service.​

Want to avoid convenience fees? Free bank transfer (ACH) payments are available to customers choosing eBill, our paperless billing option. As an eBill customer, your billing statements will be securely emailed to you, with a no-fee option to pay directly from your eBill. Learn more and sign up.​​

 Pay By Mail

When paying by mail, you must include the bottom portion of your bill with your payment to ensure proper crediting to your account. 

Mail your check or money order to:
​Leigh Henderson, C​ity Treasurer
Municipal Center, Building 1
2401 Courthouse Drive
Virginia Beach, VA 23456

 

 Pay In Person
​When paying in person, you must include the bottom portion of your bill with your payment to ensure proper crediting to your account.​ ​Payments by cash, check, Visa, Discover, MasterCard, American Express, or money order can be made at any of the following City Treasurer's Offices​: 

Main Office and Administration, Hours of Operation 8:00 a.m. - 5:00 p.m.
Municipal Center Building 1 (1st Floor)
2401 Courthouse Drive
Virginia Beach, VA 23456-9018

​Beach Office, Hours of Operation 8:00 a.m. - 5:00 p.m.
420 Birdneck Circle
Virginia Beach VA 23451

Thalia​ Office, Hours of Operation 8:00 a.m. - 5:00 p.m.
4001 Virginia Beach Blvd., Unit 112
Virginia Beach, VA 23452

​​​Kempsville Office, Hours of Operation 8:00 a.m. - 5:00 p.m.
5340 Fairfield Shopping Center
Virginia Beach, VA 23464​

Lynnhaven Office, Hours of Operation 8:00 a.m. - 5:00 p.m.
2875 Sabre St., Suite 500
Virginia Beach, VA 23452​


The Pembroke One Office at 281 Independence Boulevard is no longer in service.

​
Payments by check or money order only can be made at:

NOT currently accepting payments due to COVID-19
Public Utilities Business Office, ​Hours of Operation 8:30 a.m. - 4:30 p.m.
2809 S. Lynnhaven Road
Virginia Beach, VA 23452
​

 Drop Box
​​For your convenience, payment drop boxes are also available. Do not place cash in a drop box or use the drop box to make a payment on a delinquent account. 
 
​Drop box locations are as follows:  
At the Virginia Beach Municipal Center, across Courthouse Drive​ from Building 1, at 2401 Courthouse Drive
​​​​​In front of the Public Utilities Field Operations Building at 3500 Dam Neck Road​​

 
​The following locations are currently out of service:
At the Virginia Beach Municipal Center, in front of ​Building 2, at 2405 Courthouse Drive

Community Resources for Payment Assistance

​​The following resources are available to Virginia Beach residents in need of assistance paying a utility bill. You may also dial 2-1-1 for free information on available community services. When you dial 2-1-1, a trained professional will listen to your situation and suggest resources.

Water Assistance Program- 385-6700
The Water Assistance Program is provided by Virginia Beach Public Utilities to qualifying residents. Residents must meet the income threshold in order to qualify. Eligible residents can receive program assistance at a maximum of $300.00 once per fiscal year for a City Services Bill; and $250.00 for a plumbing repair. For more information, call the number provided.

 
H2O (Help To Others)- 543-8100
The H2O (Help To Others) program, administered​ by The Salvation Army, offers financial assistance to residents needing help with their City Services or HRSD bill. Residents must be able to demonstrate that a personal or family crisis has inhibited ability to pay utility bills. Eligible residents can receive program assistance one time in any twelve-month period in the amount of $250.00 or the balance due, whichever is less. For more information, call the number provided.​

Church of the Ascension​- 495-1886 Ext. 414

Church of the Holy Family​- 481-3492

Holy Spirit Catholic Church​- 468-3600 Ext. 111​

Human Warmth and Care​- 727-3331

Mission United (Assists Military Only)​- 858-7777

​St. Gregory the Great Catholic Church- 497-8330 Ext. 303

St. John the Apostle Catholic Church​- 426-2180 Ext. 9

Star of the Sea Catholic Church​- 428-3492/428-1244

The Stop Organization​- 858-1360

The Potter's House​- 428-7727


 

Contact Information
​​When submitting a request online, be sure to include your account number, address, full name and phone number associated with the account.