Online Services There's never a wait online - just secure access to account information and Public Utilities service 24 hours a day, seven days a week! Page ContentDue to impacts of COVID-19, our meter reading schedule is behind. What does this mean?Your bill may be estimated. To learn more about estimated bills, click here. You may receive your bill later than usual. Because of this, your bill may be for more dates of service than usual, and therefore may be higher than what you are used to. You do not need to call to let us know you have not received your bill. If you have not received your bill and aren’t sure if it’s been sent out, you can call (757) 385-4631 and select option 1 OR log onto PU Online Services.Update 3/8: Due to meter reading delays, recent City Services Bills have accounted for more days of service than usual. As we work to return to our targeted range of 28-32 days of service, upcoming bills may have fewer days of service than usual. This may result in customers receiving two bills within the same month while the billing schedule realigns.Customers using the Firefox web browser may be unable to access Public Utilities Online Services. We are working to resolve this issue, and apologize for the inconvenience. HOW TO: Access Your PU Online Services Account and Submit Service Requests OnlineAlready have an account? Click here.Need to set up an account? Click here. Sign Up or Login to PU Online Services Use the Above Link for Online Services to:View account and balance informationView and print past and present billing statements View consumption historyUpdate account contact informationSubmit requests to start, stop, or transfer serviceTrack the status of service requests and view messages from Public UtilitiesRequest a bill adjustment for a repaired leakAnd more!!! Contact InformationPublic Utilities Customer Service(757) 385-4631Contact Us2809 S. Lynnhaven Road, Suite 250Virginia Beach, Virginia 23452 When submitting a request online, be sure to include your account number, address, full name and phone number associated with the account.