Online Services
There's never a wait online - just secure access to account information and Public Utilities service 24 hours a day, seven days a week!

Due to impacts of COVID-19, our meter reading schedule is behind. What does this mean?

Your bill may be estimated. To learn more about estimated bills, click here. 
You may receive your bill later than usual. Because of this, your bill may be for more dates of service than usual, and therefore may be higher than what you are used to. You do not need to call to let us know you have not received your bill. If you have not received your bill and aren’t sure if it’s been sent out, you can call (757) 385-4631 and select option 1 OR log onto PU Online Services.
Update 3/8: Due to meter reading delays, recent City Services Bills have accounted for more days of service than usual. As we work to return to our targeted range of 28-32 days of service, upcoming bills may have fewer days of service than usual. This may result in customers receiving two bills within the same month while the billing schedule realigns.

Customers using the Firefox web browser may be unable to access Public Utilities Online Services. We are working to resolve this issue, and apologize for the inconvenience. 

HOW TO: Access Your PU Online Services Account and Sub​mit Service Requests Online

Already have an account? Click here.

Need to set up an account? Click here.




 
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​​​​Use the Above Link for Online Servi​ces to:

  • View account and balance information
  • View and print past and present billing statements​​
  • View consumption history​
  • Update account contact information
  • Submit requests to start, stop, or transfer service
  • Track the status of service requests and view messages from Public Utilities
  • Request a bill adjustment for a repaired leak
  • And more!!!
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​When submitting a request online, be sure to include your account number, address, full name and phone number associated with the account.