Skip to main content
Turn on more accessible mode
Turn off more accessible mode
Skip Ribbon Commands
Turn off Animations
Turn on Animations
VBgov.com City of Virginia Beach Logo
(757) 385-3111
vb311
Chat
Agent Offline
    Careers
    Maps
    Help
    • VBgov.com
      • Residents
        • Animals & Pets
          • Dog-Friendly Parks & Beaches
          • Animal Control
          • Rabid Animals
          • Adoptions, Shelters & Licensing
        • Arts & Entertainment
          • Cultural Affairs
          • Museums
          • Performing Arts
          • Public Art
          • Venues
          • Visual Arts Spaces and Galleries
        • Courts and Jury Duty
        • Emergency Preparedness
          • VBAlert
        • Environment
          • Flooding, Stormwater and Water Quality
          • Plants and Natural Landscapes
          • Project Green Teens
          • Trash, Yard Waste and Curbside Recycling
          • Other Recycling Options
          • VB Green
          • Water Conservation
        • Healthy-Living
          • About Blue Zones
          • Blue Zones Community Interest Meeting
        • Homes & Neighborhoods
          • Building & Construction
          • Code Enforcement
          • Home Buyers
          • Home Buying Tips
          • Home Owners
          • Neighbors Helping Neighbors
          • Permits & Inspections
          • Real Estate Assessments
          • Renters & Landlords
          • Trash & Recycling
          • Virginia Beach Property Search
          • Water & Sewer
          • Waterfront Building
          • Zoning
        • Human Services
        • Learning
          • Colleges, Universities & Trade Schools
          • Early Childhood Education
          • Libraries
          • Local History
          • Master Gardeners
          • Public Schools
        • Leisure & Recreation
          • Beaches
          • Bike Safety
          • Fishing
          • Fun Things to Do
          • Golf
          • Parks & Recreation
          • Parks & Trails
          • Recreation Centers
          • Sports & Leagues
          • Swimming
        • LGBTQ+ Community Resources
          • Employment
          • Leadership & Legislation
          • Municipal Services and Programs
          • Public Safety
        • Libraries
        • Maps
        • Military
          • Disabled Veterans Personal Property Tax Relief
          • Mayor's Veterans Committee
          • Military DD-214
          • Military Personal Property & Vehicle Registration Exemption
          • Military & Veterans Housing Resources
        • Public Safety
          • 9-1-1
          • Commonwealth's Attorney
          • Crime Prevention
          • Crime Solvers
          • Crime Statistics
          • Emergency Medical Services
          • Emergency Preparedness
          • Fire
          • Police
          • Practice Safe Cyber
        • Public Schools
        • Seniors
          • SeniorSource
        • Transit, Transportation & Parking
          • Bikeways & Trails
          • Transit
          • Roads
          • Parking
          • Light Rail
        • Volunteer
        • Voting
          • Absentee Ballot
          • History and Education
          • Kids and Parent Corner
          • Poll Sites - Representatives
          • Elected Officials
          • Election Official Information
          • Register to Vote
          • Voter ID Requirements
      • LaunchVB
        • Considering
          • Create a Business Plan
          • Choose a Business Structure
          • Finance Your Business
          • Regulatory Requirements
          • Hiring Your Workforce
        • Doing Business with the CIty
        • Starting
          • Steps to Launching a Business
          • Registering a Business
          • Choosing a Location
          • Businesses Near Oceana
        • Operating
          • Manage Your Workforce
          • Tax Rates & Deadlines
          • Closing Your Business
        • Resources
          • Incentives
          • Common Terms & Definitions
          • Documents and Forms
          • Links & Other Resources
          • Economic Development ​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Small Business/SWaM
        • Expanding
          • Doing Business with the CIty
          • Open Another Location
        • The HIVE
      • Visitors
        • Official Tourism Site for Virginia Beach
        • Arts & Entertainment
          • Attractions
          • Cultural Affairs
          • Events & Entertainment
          • Museums
          • Performing Arts
          • Public Art
          • Visual Arts Spaces and Galleries
        • Meetings & Conventions
        • Sports & Recreation
          • Beaches
          • Golf
          • Kayaking
          • Parks & Trails
          • Recreation Centers
          • Virginia Beach Sportsplex
        • Special Events
          • Festivals
          • Holiday Lights at the Beach
          • East Coast Surfing Championship
          • Running Events
          • North American Sand Soccer Championships
          • Stars & Stripes Explosion
        • Transportation & Parking
          • Getting to Virginia Beach
          • Hampton Roads Transit
          • Resort Area Parking
          • Freebee Microtransit Service
        • Trip Planner
        • Virginia Beach Insider
      • Government Currently selected
        • Departments
          • Agriculture
          • Budget & Management Services
          • City Attorney
          • City Auditor's Office
          • City Clerk
          • City Manager
          • City Treasurer
          • Commissioner of the Revenue
          • Commonwealth's Attorney
          • Communications Office
          • Convention & Visitors Bureau
          • Courts
          • Cultural Affairs
          • Economic Development
          • Emergency Communications & Citizen Services
          • Emergency Management
          • Emergency Medical Services
          • Finance
          • Fire
          • Information Technology
          • Housing & Neighborhood Preservation
          • Human Resources
          • Human Services
          • Libraries
          • Office of Performance & Accountability
          • Parks & Recreation
          • Planning
          • Police
          • Public Utilities
          • Public Works
          • Real Estate Assessor
          • Strategic Growth Areas
          • Virginia Aquarium & Marine Science Center
          • Voter Registration & Elections
          • Volunteer Resources
        • City Council & Mayor
        • City Officials
        • City Budget
        • Boards, Commissions & Committees
        • Courts and Jury Duty
        • Codes and Ordinances
      • Services
        • A-to-Z Directory
        • Department Listings
        • Maps
        • Report a Problem
        • Service Request Status
    • VBgov.com
      • Government
        • Departments
          • Public Utilities
            • Customer Service
    Share
    • Facebook
    • Twitter
    • Reddit
    • LinkedIn
    • Google+
     Email Print
    • About Us
    • Conservation and Education
    • Customer Service Currently selected
      • Billing Information
      • Conservation and Education
      • Contact Us
      • Estimated Readings
      • Go Paperless
      • Higher Than Normal Water Usage
      • New Customer Information
      • Online Services
      • Pay My Bill
      • Payment Assistance
        • VA State Coronavirus Utility Relief Funding
        • CLOSED - City Services Bill Pandemic Relief Program
        • City Services Account Payment Plan
      • Rates, Fees, and Charges
      • Toilet Rebate Program
      • Utility Connection Information
      • Frequently Asked Questions
    • Engineering & Construction
    • Fun For Kids
    • Regulatory Programs
    • Water Quality

     Customer Service
    Page Content


    Manage My Account

    /

    Pay My Bill

    /

    Billing Information

    /

    Rates, Fees, And Charges

    /

    Go Paperless with eBill

    /

    Conservation and Education

    /

    Toilet Rebate Program

    /

    Contact Us

    /
    Contact Information
      Public Utilities Customer Service
    • (757) 385-4631
    • Contact Us
    • 2809 S. Lynnhaven Road, Suite 250
      Virginia Beach, Virginia  23452
    ​​When submitting a request online, be sure to include your account number, address, full name and phone number associated with the account.
    • Connect with the City
    • Dial 311 or (757) 385-3111
    • Department Listings
    • Community Connect
    • Employee Portal
    • Site Information
    • Accessibility
    • ADA Information
    • Website Policy
    • Site Map
    • Help Center
    • Translate
    • A-to-Z Directory
    • VB311
    • Communications
    • News Releases
    • Events Calendar
    • VBTV Video
    • City Page
    • Facebook
    • Instagram
    • LinkedIn
    • Twitter
    • Flickr
    • YouTube
    • RSS
    • Email Newsletters
    • Surveys
    • Android Apps
    • iOS Apps
    Virginia Beach City Seal About the City

    © 2017 City of Virginia Beach. All rights reserved.
    Sign In