Customer Service Page Content Manage My AccountPay My BillBilling InformationRates, Fees, And ChargesGo Paperless with eBillConservation and EducationToilet Rebate ProgramContact Us Contact InformationPublic Utilities Customer Service(757) 385-4631Contact Us When submitting a request online, be sure to include your account number, address, full name and phone number associated with the account.