Payment Assistance Resources

The following resources are available to Virginia Beach residents in need of assistance paying a utility bill. You may also dial 2-1-1 for free information on available community services. When you dial 2-1-1, a trained professional will listen to your situation and suggest resources.

Low-Income Household Water Assistance Program (LIHWAP)- 1-888-373-9908
Need help with your water bill? The Low-Income Household Water Assistance Program (LIHWAP) helps low-income households with a delinquent balance pay their City Services bill. Customers may also submit an additional application for assistance with their HRSD bill. Public Utilities employees are unable to verify application approval status until funds are received on the account. For more information and eligibility requirements, call 1-888-373-9908 or visit

Water Assistance Program- 757-385-6700
The Water Assistance Program is provided by Virginia Beach Public Utilities to qualifying residents. Eligible residents can receive program assistance at a maximum of $350.00 once per fiscal year for a City Services Bill; and $300.00 for a plumbing repair. Please review the program eligibility requirements before applying. Click here to access the application form. Click here to access the acknowledgement form. Applications are accepted at the Virginia Beach Department of Human Services, 3432 Virginia Beach Blvd. For more information, call the number provided. 

H2O (Help To Others)- 757-543-8100
The H2O (Help To Others) program, administered​ by The Salvation Army, offers financial assistance to residents needing help with their City Services or HRSD bill. Residents must be able to demonstrate that a personal or family crisis has inhibited ability to pay utility bills. Eligible residents can receive program assistance one time in any twelve-month period in the amount of $500.00 or the balance due, whichever is less. For more information, call the number provided.​

Church of the Ascension​- 757-495-1886 Ext. 414

Church of the Holy Family​- 757-481-3492

Holy Spirit Catholic Church​- 757-468-3600 Ext. 111​

Human Warmth and Care​- 757-727-3331

Mission United (Assists Military Only)​- 757-858-7777

​St. Gregory the Great Catholic Church- 757-497-8330 Ext. 303

Star of the Sea Catholic Church​- 757-428-3492/428-1244

The Stop Organization​- 757-858-1360

The Potter's House​- 757-428-7727

United Way (Assists Veterans Only) - 757-853-8500 Ext. 100

City Services Account Payment Plan - PROGRAM CLOSED

Program closed. The City Services Account Payment Plan is available to qualifying residential customers who are experiencing financial hardship due to COVID-19. This allows customers to set up a payment schedule over a period of 2 to 24 months for existing balances.

VA State Coronavirus Utility Relief Funding (CARES Act) - PROGRAM CLOSED

Program closed. The VA State Coronavirus Utility Relief Funding is a payment assistance to water/sewer customers with financial hardship directly or indirectly caused by COVID-19.

​City Services Bill Pandemic Relief Program - PROGRAM CLOSED

Program closed. The City Services Bill Pandemic Relief Program provides financial assistance to qualifying residential customers who are experiencing financial hardship due to being unemployed, furloughed, or laid off in March 2020 or later.