Monthly Billing

We've Moved to Monthly Billing!

​​​Benefits of Monthly Billing

​More Efficient Household Budgeting
The City Services Bill will now align with most other utility bills such as gas and electric, making your monthly budget that much simpler.

Timely Water Usage Information
Monitoring your water usage can help you control utility costs and save money, especially during summer months.

​Detect Possible Water Leaks Quickly
With more timely information, you’ll easily notice if your water usage is different from normal. This allows for the early detection and prompt repair of plumbing leaks, reducing the possibility of a high water bill.

21 Day Bill Due Date

As part of our transition, we will be changing the payment due date on your bill from 30 days to 21 days after your bill date. This change will occur in November.

Changing to a 21-day due date will have no impact on the current schedule of delinquent actions, such as the assessment of late fees or service disconnection.  

​Frequently Asked Questions about the 21 Day Bill Due Date

Why is the bill due date changing? With a monthly billing schedule, meter reading and billing typically occur every 28 to 32 days. Changing the bill due date to 21 days will provide the opportunity for payments to be received and posted to your account prior to your next billing. The current 30-day due date often results in a “balance forward” being reflected on the subsequent bill. “Balance forward” situations can be confusing and frustrating, particularly for customers who pay on time. This change also aligns our bill payment schedule with other monthly bills you receive, where due dates typically range from 15-21 day after the bill is generated.

When will the bill due date change? This change will occur in November.

When will I be billed a late fee? The assessment date of the late fee has not changed. If payment is not received within 75 days past the bill date, a $1.50 late fee will be assessed.

When will my service be disconnected for non-payment? The date for which an account becomes delinquent and eligible for water service disconnection will remain at 90 days past the bill date.

What if I need more than 21 days to pay my bill? You can take longer to pay if needed. Accounts are not considered delinquent and eligible for water service disconnection until 90 days past the bill date.​

A note to customers who use automatic recurring payments or auto draft:

If you are enrolled in automatic recurring payments, or you have your payments set up to automatically draft from your bank account, please ensure that funds will be available 21 days after the bill date. This may require you to make some adjustments within your account.   

​Contracted Meter Readers​

Alexander Contract Service Logo.jpgContracted Meter Readers.jpgIn preparation for the transition to monthly billing, portions of our water meter-reading function have been contracted to Alexander's Contract Services. Other than the monthly billing schedule starting in July, customers will experience no change to their service as a result of the contracted meter reading. 

Contracted meter readers are easily identified by their uniforms, reflective vests, and identification badges. The Alexander's logo is also prominently displayed on all company vehicles.


Frequently Asked Questions

Contact Information