​Higher Than Normal Water Usage

In the process of preparing this bill, we noticed your water consumption was higher than normal.

Perhaps you know the reason for this variance. Did you fill a pool, water your lawn frequently, or have an increase in the number of people residing in your home (even temporarily)? If not, you may have a water leak in or around your home.

To check for a leak, we recommend the following:

  • Since many leaks occur in the bathroom, start there first. Check for a toilet leak by adding a few drops of food coloring to the water in the tank. Don’t flush. Wait 10 minutes. If colored water appears in the toilet bowl, you have a toilet leak.
  • Another way to check for a toilet leak is to turn off the valve under your toilet. With a pencil, mark the water level in your toilet tank. Wait a couple of hours and check the tank’s water level. If it has decreased, you have a toilet leak. Repairing a toilet leak is usually inexpensive and easy to do. Replacement parts are available at any hardware store.
  • If you don’t appear to have a toilet leak, check for unusual dampness in or around plumbing fixtures in your home.
  • If you did not find a leak inside your home, you may want to observe your water meter. Your meter is probably located in your yard or driveway, close to the street curb. To avoid injury, take special care when removing and replacing the meter lid. Always replace it securely.
  • To read your water meter, note the position of the clock-style hand that records water use. Wait at least 15 minutes without using water. Look at the meter again. If the hand moved, you have a leak. Waiting longer between meter readings (overnight, for instance) might help you detect slow or intermittent leaks. If you have already checked your toilets and other indoor plumbing fixtures, you may have a leak under your home or in your service line between the meter and your home.
  • To check for a service line leak, turn off the water at your master water valve or private shut off valve. If you need help locating your private shut off, call us at (757) 385-4631. Open your faucet to verify that the valve is working. The water flow should stop completely. Look at your water meter. If it is still registering, there is a leak somewhere in your private service line between the meter and the house.

Please note that the homeowner is responsible for repairing any plumbing leaks found on private property.


 

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