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​Estimat​​​ed Bills

Inclement weather or staffing impacts caused by COVID-19 are two factors that can cause disruptions to our contractor's meter reading schedule. To provide timely monthly billing statements and avoid longer billing periods, some customers are billed with an estimated meter reading. Only the water portion of the bill is estimated.

Common Questions​

How will I know if my bill has been estimated? 

Y​​​​ou can identify if your bill is estimated by the message located in the middle of your City Services Bill.  If you do not see this message, we were able to read your meter, and your water usage was not estimated. Here is an example of an estimated bill

What if I believe I have been overcharged or undercharged? 

If your water usage has been estimated, your actual usage may be higher or lower. ​The next time your meter is read, your usage will be adjusted accordingly. You will only pay for the water you have used.

How is the estimate reading calculated? 

Your estimated water usage is based on the average monthly usage at your property in the last 4 months. If you have had a leak in the last 4 months at the time of your estimated reading, please call us at 385-4631 or submit an online request to have an actual reading obtained.

​When submitting a request online, be sure to include your account number, address, full name and phone number associated with the account.