City Services Account Payment Plan

The City Services Account Payment Plan is available to qualifying residential customers experiencing financial hardship due to COVID-19. This plan allows customers to set up a payment schedule over a period of 2 to 24 months for existing balances. Customers must stay current with their payment plan installments and their regular City Services bills to remain in the program.

Eligibility Requirements:
  • Account is residential and currently active.
  • Applicant is a Virginia Beach resident and is listed as an account holder.
  • Account must be 30-days in arrears.
  • Applicant or any of the account holders must have experienced financial hardship due to COVID-19.
Application Requirements:
  • Copy of most recent City Services Bill
  • Documentation of financial hardship due to COVID-19
  • Application must be complete, and all required documents must be valid and legible

Good to Know Before Applying
  • If you have applied to other pandemic relief, such as the City Services Bill Pandemic Relief or the VA State Coronavirus Utility Relief Funding, wait until those funds are posted on your account before applying to the City Services Account Payment Plan.
  • Enrollment in the City Services Account Payment Plan will replace any previous payment plans on your account.
  • Review of applications will not begin until February 1. After February 1, if your first due date is within 10 days of your application submission, your payment plan will begin the following month. 
  • Failure to pay the monthly payment plan installments or your regular City Services Bill by the specified due dates will automatically cancel your City Services Account Payment Plan, the full balance will be due immediately, and your account will be not be able to reapply.
  • You must maintain active service on your account in order to remain eligible for the City Services Account Payment Plan. If you disconnect services, your plan will be canceled. If you transfer services, the payment plan will not transfer with your services; you will need to resubmit an application under your new account number in order to keep your plan. If your account is subject to bankruptcy, your plan will be canceled and you will not be able to reapply.
  • City Services Account Payment Plan installments cannot be paid through PU AutoPay. Installments can be paid through your monthly eBill if you are enrolled or by payment options found at
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