City Services Account Payment Plan

The City Services Account Payment Plan is available to qualifying residential customers experiencing financial hardship due to COVID-19. This plan allows customers to set up a payment schedule over a period of 2 to 24 months for existing balances. Customers must stay current with their payment plan installments and their regular City Services bills to remain in the program.

Eligibility Requirements:
  • Account is residential and currently active.
  • Applicant is a Virginia Beach resident and is listed as an account holder.
  • Account must be 30-days in arrears.
  • Applicant or any of the account holders must have experienced financial hardship due to COVID-19.
Application Requirements:
  • Copy of most recent City Services Bill
  • Documentation of financial hardship due to COVID-19
  • Application must be complete, and all required documents must be valid and legible

Good to Know Before Applying
  • Enrollment in the City Services Account Payment Plan will replace any previous payment plans on your account.
  • Failure to pay the monthly payment plan installments or your regular City Services Bill by the specified due dates will automatically cancel your City Services Account Payment Plan, the full balance will be due immediately, and your account will be not be able to reapply.
  • Make note of your amount and due date. The online portal will reflect when your application has been approved and an automated email will be generated. You will receive a confirmation letter in the mail showing the dates and amounts of each installment. Your due date(s) may occur before you receive the formal letter in the mail about the payment plan, but you are still responsible for the installment payment. Failure to make the installment or regular bill payments on time and in full will default your arrangement even if you have not yet received your letter or subsequent bill. You are not eligible to reapply.
  • You must maintain active service on your account in order to remain eligible for the City Services Account Payment Plan. If you disconnect services, your plan will be canceled. If you transfer services, the payment plan will not transfer with your services; you will need to resubmit an application under your new account number in order to keep your plan. If your account is subject to bankruptcy, your plan will be canceled and you will not be able to reapply. If any payments made while on a payment plan are returned for any reason, your payment plan will be canceled and you will not be able to reapply. Your account could be immediately eligible for disconnection for the full delinquent balance.
  • Eligibility for the payment plan will be reviewed and approved on a rolling basis in the order in which they are received. Staff cannot provide status updates; you must check the application portal and email associated with the application for receiving any updated information. If your application is incomplete, you will not be eligible and will have to resubmit. 
  • Customers should enroll in PU Online Services to view and manage payment arrangements associated with their utility account, to know when the payment arrangement is applied to the account (business day following approval of application), and to keep up with due dates.
  • City Services Account Payment Plan installments cannot be paid through PU AutoPay. Installments can be paid through your monthly eBill if you are enrolled or by payment options found at
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