About Us To provide public water, including water for fire protection and public sanitary sewer services, to the urban areas of Virginia Beach. Page ContentThe Department of Public Utilities provides quality water and sanitary sewer services to Virginia Beach citizens. Virginia Beach's public water supply is in full compliance with all federal and state drinking water standards. The Department of Public Utilities is committed to meeting the present and future water needs of Virginia Beach citizens, and to meeting or exceeding federal, state, and local regulatory requirements. GoalsTo operate as a revenue-supported enterpriseTo provide quality public water and sanitary sewer service at reasonable costsTo plan, build, operate, and maintain facilities that meet community needs, environmental responsibilities, and regulatory requirementsTo develop an environment that fosters innovation and adaptability to meeting the needs of our customers Contact InformationPublic Utilities Customer Service(757) 385-4631Contact Us2809 S. Lynnhaven Road, Suite 250Virginia Beach, Virginia 23452 When submitting a request online, be sure to include your account number, address, full name and phone number associated with the account. Virginia Beach Public Utilities3500 Dam Neck RoadVirginia Beach, Virginia