Proudly Serving the Citizens of Virginia Beach

Welcome to Virginia Beach Public Utilities!

Customer Service Updates:

At this time, Public Utilities is not disconnecting water service due to nonpayment. To avoid water service termination once service turn-offs for nonpayment are resumed, please continue to make regular payments on your account.​ Pandemic-related utility payment assistance is available here for a limited time only!

We are not accepting walk-in customers and our call center (385-4631) is only accepting the below calls until further notice. If all of our customer service representatives are assisting other customers when you call, you will hear a message telling you to hang up and try again. 

Calls currently accepted at 385-4631 include:

  • Water turn-on requests for new service 
  • Water turn-off requests for moving out 
  • Other billing or account-related inquiries

Calls currently accepted at 385-4171 include:

  • No water complaints
  • Low water pressure complaints
  • Burst pipes or other emergency turn-offs
  • Meter leaks
  • Hazardous meter lids

Routine requests can be submitted online at www.vbgov.com/puonlineservices or by email at vbwater@vbgov.com and will be processed as soon as possible. **When submitting a request online, be sure to include your account number, address, full name and phone number associated with the account.**

Appointments for processing utility connection fees (for new and renovated properties connecting to city water/sewer for the first time) will now be exclusively by telephone. Utility connection fee payments can be mailed in or placed in the drop box infront of the Public Utilities Utility Connection Office at 2875 Sabre Street, Suite 250. 

Record Services: We are not accepting walk-in customers until further notice. In the meantime, requests for Record Services can be submitted by phone at 385-8942 or by email at PUEngineer@vbgov.com. Requests for Utility Infrastructure Location Information or Utility Line Work can be submitted by email at PUEngineer@vbgov.com​. Please include an area map from VBgov City Map in your request. ​

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​When submitting a request online, be sure to include your account number, address, full name and phone number associated with the account.