Proudly Serving the Citizens of Virginia Beach

Welcome to Virginia Beach Public Utilities!


Due to impacts of COVID-19 on our meter reading schedule, the contractor performing meter reading on behalf of Public Utilities is behind with their expected meter reading schedule and your bill may be estimated. To learn more about estimated bills, click here.


Customer Service Updates:

Due to planned maintenance, Public Utilities Online Services will be unavailable on Sunday, 1/16, from 9:00 a.m. – 10:00 a.m. We apologize for the inconvenience. To make a payment, please access Speedpay.

Water service turn-offs for nonpayment have resumed. Please ensure your delinquent balance is paid to avoid service disconnection.

The Public Utilities Customer Service Center, located at 2809 S Lynnhaven Road Suite 250 (second floor), is now open to the public. Please wear a mask regardless of vaccination status.

Our call center (385-4631) is regularly experiencing high call volumes. If all of our customer service representatives are assisting other customers when you call, you will hear a message telling you to hang up and try again. 

Urgent calls currently accepted at 385-4171 include:

  • No water complaints
  • Low water pressure complaints
  • Burst pipes or other emergency turn-offs
  • Meter leaks
  • Hazardous meter lids

Routine requests can be submitted online at www.vbgov.com/puonlineservices or by email at vbwater@vbgov.com and will be processed as soon as possible. **When submitting a request online, be sure to include your account number, address, full name and phone number associated with the account.**


 

​When submitting a request online, be sure to include your account number, address, full name and phone number associated with the account.