Proudly Serving the Citizens of Virginia Beach

Welcome to Virginia Beach Public Utilities!

Due to planned maintenance, Public Utilities Online Services will be unavailable on Sunday, July 3, from 7:00 a.m. – 11:00 a.m. We apologize for the inconvenience. To make a payment, please access Speedpay.

Due to impacts of COVID-19, our meter reading schedule is behind. What does this mean?

Your bill may be estimated. To learn more about estimated bills, click here
You may receive your bill later than usual. Because of this, your bill may be for more dates of service than usual, and therefore may be higher than what you are used to. You do not need to call to let us know you have not received your bill. If you have not received your bill and aren’t sure if it’s been sent out, you can call (757) 385-4631 and select option 1 OR log onto PU Online Services
Update 3/8: Due to meter reading delays, recent City Services Bills have accounted for more days of service than usual. As we work to return to our targeted range of 28-32 days of service, upcoming bills may have fewer days of service than usual. This may result in customers receiving two bills within the same month while the billing schedule realigns.


Customer Service Updates:

Water service turn-offs for nonpayment have resumed. Please ensure your delinquent balance is paid to avoid service disconnection.

The Public Utilities Customer Service Center, located at 2809 S Lynnhaven Road Suite 250 (second floor), is now open to the public. Please wear a mask regardless of vaccination status.

Our call center (385-4631) is regularly experiencing high call volumes. If all of our customer service representatives are assisting other customers when you call, you will hear a message telling you to hang up and try again. 

Urgent calls currently accepted at 385-4171 include:

  • No water complaints
  • Low water pressure complaints
  • Burst pipes or other emergency turn-offs
  • Meter leaks
  • Hazardous meter lids

Routine requests can be submitted online at www.vbgov.com/puonlineservices and will be processed as soon as possible. **When submitting a request online, be sure to include your account number, address, full name and phone number associated with the account.**


 

​When submitting a request online, be sure to include your account number, address, full name and phone number associated with the account.