Proudly Serving the Citizens of Virginia Beach

Welcome to Virginia Beach Public Utilities!

Customer Service Updates:

Water service turn-offs for nonpayment will resume on August 30th. Please ensure your delinquent balance is paid by this date to avoid service disconnection.

The Public Utilities Customer Service Center, located at 2809 S Lynnhaven Road Suite 250 (second floor), is now open to the public. Masks are required for non-vaccinated individuals.

Our call center (385-4631) is regularly experiencing high call volumes. If all of our customer service representatives are assisting other customers when you call, you will hear a message telling you to hang up and try again. 

Urgent calls currently accepted at 385-4171 include:

  • No water complaints
  • Low water pressure complaints
  • Burst pipes or other emergency turn-offs
  • Meter leaks
  • Hazardous meter lids

Routine requests can be submitted online at www.vbgov.com/puonlineservices or by email at vbwater@vbgov.com and will be processed as soon as possible. **When submitting a request online, be sure to include your account number, address, full name and phone number associated with the account.**

PU Kiosks for Record Services: The Public Utilities kiosks, located at 2809 S Lynnhaven Road Suite 250, are now open to the public. Click here for more information.

 Busy schedule? Have your monthly City Services Bill delivered directly to your email! Switch to eBill today!​


 

​When submitting a request online, be sure to include your account number, address, full name and phone number associated with the account.