Proudly Serving the Citizens of Virginia Beach

Welcome to Virginia Beach Public Utilities!

Important: Please be aware that due to a ransomware attack, HRSD billing remains suspended for all customers and account balances have not been updated. HRSD bill payments may be made by phone by calling 844-257-6063 or online here. Customers wishing to pay bills in person with cash may do so weekdays between 8:00 a.m. and 4:30 p.m. at 1434 Air Rail Avenue.

Note: This does NOT impact your Public Utilities City Services Bill.

Coronavirus Impacts - Public Utilities:​​​​​

At this time, Public Utilities is not disconnecting water service due to nonpayment. To avoid water service termination once service turn-offs for nonpayment are resumed, please continue to make regular payments on your account.​

Attention Business Owners and Operators: 

Visit our Building Flushing page for guidance on flushing your building's plumbing system after a prolonged shutdown.

Food service establishments should follow our Guidelines for Grease Control Device Cleaning after a Prolonged Shutdown.

Customer Service Updates:

We are not accepting walk-in customers and our call center (385-4631) is only accepting the below calls until further notice. If all of our customer service representatives are assisting other customers when you call, you will hear a message telling you to hang up and try again. 

Calls currently accepted at 385-4631 include:

  • Water turn-on requests for new service
  • Water turn-off requests for moving out
  • No water complaints
  • Low water pressure complaints
  • Burst pipes or other emergency turn-offs
  • Meter leaks
  • Hazardous meter lids

Routine requests can be submitted online at www.vbgov.com/puonlineservices or by email at vbwater@vbgov.com and will be processed as soon as possible. **When submitting a request online, be sure to include your account number, address, full name and phone number associated with the account.**

Appointments for processing utility connection fees (for new and renovated properties connecting to city water/sewer for the first time) will now be exclusively by telephone. Utility connection fee payments can be mailed in or placed in the drop box infront of our new Utility Connection Office at 2875 Sabre Street, Suite 250. 

At this time, Public Utilities is not disconnecting water service due to nonpayment. To avoid water service termination once service turn-offs for nonpayment are resumed, please continue to make regular payments on your account.​

Record Services: We are not accepting walk-in customers for the public kiosks at Public Utilities Operations at 3500 Dam Neck Road until further notice. In the meantime, requests for Record Services can be submitted by phone at 385-8942 or by email at PUEngineer@vbgov.com. Requests for Utility Infrastructure Location Information or Utility Line Work can be submitted by email at PUEngineer@vbgov.com​. Please include an area map from VBgov City Map in your request. ​

 Busy schedule? Have your monthly City Services Bill delivered directly to your email! Switch to eBill today!​


 

Contact Information
​When submitting a request online, be sure to include your account number, address, full name and phone number associated with the account.