Planning & Community Development

--  NOTICE  -- 

Customer Service & Permits Counter 

Temporary Revised Days/Hours of Operation

Effective:  November 15, 2021
Beginning November 15, 2021, the Virginia Beach Planning Department will close the customer service counter on Mondays and Thursdays to walk-in customers for Zoning, Building, and Trade Permits. All other Planning services are available by appointment on these days. The counter will be open for all walk-in customers Tuesdays, Wednesdays and Fridays during the hours listed below. This temporary, partial closure is due to staffing shortages, decrease of in-person permit requests, and to allocate available staff hours toward plan/permit review.  

Permit applications may still be dropped off in the reception area Monday thru Friday, 8:00 am - 5:00 pm or anytime in the drop box just outside the main entrance.  Online permit application submittals and issued permits are always available via Accela Citizen Access.

Revised Hours of Operation
Monday:  CLOSED – drop off available or services by appointment
Tuesday 8:00 AM – 4:30 PM* Closed for Lunch 12:00 PM – 1:00 PM
Wednesday 8:00 AM – 4:30 PM Closed for Lunch 12:00 PM – 1:00 PM
Thursday:  CLOSED – drop off available or services by appointment
Friday 8:00 AM – 4:30 PM Closed for Lunch 12:00 PM – 1:00 PM

*4:30 closing times are required to allow for payment processing and end of day billing to be completed by 5:00 pm.

The following services are NOT available at the Permits Counter and must be submitted through Accela Citizen Access.

Commercial

  • Interior and exterior alterations with a work area greater than 2,500 square feet
  • Change of use
  • A, I, or H uses
  • Plan sets with more than 5 pages

Residential

  • Additions greater than 500 square feet
  • Alterations with a work area greater than 500 square feet
  • Accessory structures greater than 500 square feet
  • Plan sets with more than 5 pages

Online submittals are available 24/7 through Accela Citizen Access. Review time frames through the online permitting system will be 3 business days for the initial review and 3 business days for revisions.

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