Planning & Community Development

Walk-In Customers, Customer Service & Permits' Counter 

Days/Hours of Operation

Effective:  November 15, 2021
The Virginia Beach Planning Department is closed to walk-in customers on Mondays and Thursdays.  This includes over-the-counter services for Zoning, Building, and Trade Permits.  All other Planning services are available by appointment on these days. The counter will be open for all walk-in customers Tuesdays, Wednesdays and Fridays during the hours listed below.  

Permit applications may  be dropped off in the reception area Monday thru Friday, 8:00 am - 5:00 pm or anytime in the drop box just outside the main entrance.  Online permit application submittals and issued permits are always available via Accela Citizen Access.

Walk-In Customers/Planning Customer Service & Permits Counter - Hours of Operation
Monday:  CLOSED – drop off available or services by appointment
Tuesday 8:00 AM – 4:30 PM* Closed for Lunch 12:00 PM – 1:00 PM
Wednesday 8:00 AM – 4:30 PM Closed for Lunch 12:00 PM – 1:00 PM
Thursday:  CLOSED – drop off available or services by appointment
Friday 8:00 AM – 4:30 PM Closed for Lunch 12:00 PM – 1:00 PM

*4:30 closing times are required to allow for payment processing and end of day billing to be completed by 5:00 pm.

Services available for walk-in customers at the Planning Counter are limited. The following services are NOT available at the Permits Counter and must be submitted through Accela Citizen Access.

Commercial

  • Interior and exterior alterations with a work area greater than 2,500 square feet
  • Change of use
  • A, I, or H uses
  • Plan sets with more than 5 pages

Residential

  • Additions greater than 500 square feet
  • Alterations with a work area greater than 500 square feet
  • Accessory structures greater than 500 square feet
  • Plan sets with more than 5 pages

Online submittals are available 24/7 through Accela Citizen Access. Review time frames through the online permitting system will be 3 business days for the initial review and 3 business days for revisions.

--  NOTICE  -- 

Permit & Technology Fee Increases

Effective:  July 1, 2022
On May 10, 2022, City Council, as part of the FY23 Resource Management Plan, approved the following fee changes associated with building permits, trade permits, and technology fees.


​Current Fee
​New Fee (Effective July 1, 2022)
​Building: Fee Item
​$30.00
​$50.00
​Electrical: Base Fee
​​$30.00
​​$50.00
​Fence/Wall:
​$30.00
​$50.00
​Fire: Base Fee
​​$30.00
​​$50.00
​Gas: Base Fee
​​$30.00
​​$50.00
​Mechanical: Base Fee
​​$30.00
​​$50.00
​Plumbing: Base Fee
​​$30.00
​​$50.00
​Technology Fee for all permit types listed above
​$5.00
​$10.00
​Technology Fee - Moving & Hauling
​$0.00
​$10.00
​Technology Fee - Right of Way
​$5.00
​$10.00

For details on the adopted ordinances and amended City Code sections, see ORD-3695, ORD-3696 and ORD-3697

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