Office of Performance & Accountability

The Office of Performance & Accountability (OPA)

The Office of Performance and Accountability, OPA, is leading the development and implementation of a comprehensive performance management program. Grounded in national best practices, this program will lead to improved processes, optimized service delivery, increased accountability supported by data, and greater transparency about goals and corresponding efforts – a trackable and reportable journey, coordinated across the City's departments. 

The three primary programs OPA leads will help the City efficiently manage operations, evaluate performance and identify areas for improvement. OPA's mission is to be a trusted resource driving progress and results.

VBStrategy: VBStrategy is the robust management of Virginia Beach's Strategic Plan, which is a collaborative effort that is led by City Council's vision and leadership. The Strategic Plan translates vision and goals into an actionable strategy across five key focus areas: 21St Century Infrastructure, Safe and Healthy Community, Growing Economic Opportunity, Thriving Neighborhoods, and Innovative and Sustainable Government.

VBStat: VBStat provides intentional focus on performance for areas of current organizational priorities and needs. VBStat subscribes to the following tenets: accurate and timely intelligence shared by all; deployment of effective tactics and strategies; utilization of data to rapidly deploy resources; and relentlessly following-up and routinely assessing.

VBPerformance: VBPerformance is the deliberate management and coordination of departmental strategy and performance through Departmental Performance Plans, performance management, and process improvement by collaborating with staff and external stakeholders to bring new ideas and improved practices into City government in efforts to bring about better outcomes for the organization and community. View departmental performance plans here.

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