OPA is leading the development and implementation of a comprehensive performance management program. Grounded in national best practices, this program will lead to improved processes, optimized service delivery, increased accountability supported by data, and greater transparency about goals and corresponding efforts – a trackable and reportable journey, coordinated across the City’s departments. 

The data OPA collects will help the City efficiently manage operations, evaluate performance and identify areas for improvement. 

More details will continue rolling out over the next couple of months as OPA’s programs are launched Citywide. In the interim, questions may be directed to 757-385-7847.