Registration
We know it's tough to balance your child's needs with your work schedule. Save time by signing up online when and where it's convenient to you. Registrations are accepted on a first come, first served basis, so sign up early!

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 How to Register

How to Register

Online registration is available for a limited time at the start of each program's registration period. When online registration is no longer available, please complete the program specific interest form located on their web pages (i.e. School Year Programs, Summer Child Care Programs) under Related Information (one form per child is needed). A Registration Management Team member will follow-up with you in 24-48 hours.

If online registration is unavailable, or you are having issues with registration, contact us for assistance.
OSTRegistration@vbgov.com | (757)385-0402 | Monday – Friday | 8am – 6pm (phone payments accepted until 5:30pm)

 Registration Forms

Registration Forms

Our required childcare related forms, documents, consents and waivers are managed through ePACT. After completing your child's program registration, you will receive an email from ePACT requesting you to complete (or reconfirm if previously completed) your child's ePACT record to the email address on your Parks & Recreation Account. Emails typically generate within 24 hours after your child's program registration is complete. Reconfirmation emails will only generate if any new waivers and consents are required or your child's information previously submitted is outdated.

Once you receive the email from ePACT you will need to: 
  • Complete all general, medical and Allergy/Dietary information regarding your child
  • Complete all Family Information regarding parent/legal guardians related to your child
  • Complete at least 2 Emergency Contacts other than a parent/legal guardian indicated
  • Complete all waivers and consents
  • Upload any required documents
    • Legal Documents are required for anyone indicated as a Legal Guardian, Caregiver or NOT-Authorized to pick-up
    • Original Birth Certificate, Commonwealth of Virginia School Entrance Health & Physical Forms are required if one of the following applies to your child:
Note: School Entrance Physical must be dated within the year
      • Enrolled in a Licensed Early Childhood Program
      • Does NOT attend a Virginia Beach City Public School
      • You answer NO to the Release of Virginia Beach City Public Schools Student Information Waiver/Consent is required for Licensed Early Childhood Programs
  Our Medication Forms if your child requires medication to be administered
      • These forms are only valid for one year from the date the doctor authorized
  • Share your child's ePACT record with our organization             

 Medication & Inclusion Support

Medication & Inclusion Support Services 

Medication

We have strict guidelines for approving medications your child may require while in our programs. Our Medication Consent Form(s) are required to be submitted for each medication your child may require while in our programs, each registration period. Please note that approval may take up to two weeks, depending on when your forms are submitted and received. Incomplete and/or outdated forms will delay the approval process. 

Our medication manager will contact you with further instructions relating to the medication process once we have received your child’s medication forms. Until this occurs, we are unable to accept medication(s) that have not been approved by the medication manager. If you have any questions regarding medications, call (757) 385-0431 or email

Complete applicable medical form(s) below and submit via email to OSTMedication@vbgov.com or fax to (757) 471-2330 at least two weeks prior to your child's start date. 

Inclusion, Accommodation & Special Needs Request

If your child requires an accommodation, complete the appropriate request form by visiting VBgov.com/inclusion. Submit applicable form via email to princlusionservices@vbgov.com. Accommodations do not automatically transfer. An Inclusion Specialist will contact you once they have received your request.

 Payments, Refunds & Cancellations

Payments, Refunds & Cancellations

Most of our programs and camps require a non-refundable, non-transferrable registration fee and/or deposit at registration. The monthly or weekly balances are due according to the dates indicated on the program payment schedule. Any past due balance(s) must be paid in full before you can register for any Parks & Recreation Program or Service. 

Payment Policy: if the monthly or weekly balance is not received by the due dates indicated on the program payment schedule, your child will be withdrawn from that session and/or week. Please refer to the payment policy indicated on the appropriate payment schedule. 

Refund and CancellationPolicy: requests should be submitted in writing to OSTRegistration@vbgov.com at least 7 days prior to the start date to be eligible for a refund, minus any non-refundable fees. Requests submitted less than 7 days but prior to the start date are eligible for 50% of a refund. Approved refunds will be processed back to the appropriate payer and payment method.
  • Cash refunds are subject to availability of funds at any recreation center
  • Check refunds can take up to 30 days to be received
  • Credit Card refunds should post within 2-3 days of being processed 

Enroll in Autopay

Set up payments using Autopay.  Submit Authorization for Automatic Payments form via email to OSTRegistration@vbgov.com at least 5 business days prior to the payment due date. 

Automatic payments do not transfer between programs. A new form is required for each registration period. 

Contact Information

OST Registration Management
(757) 385-0402 (757) 471-2330 (Fax)
OSTRegistration@vbgov.com​ 
Monday – Friday | 8am – 6pm (phone payments accepted until 5:30pm)

Contact Information