Registration
We know it's tough to balance your child's needs with your work schedule. Save time by signing up online when and where it's convenient to you. Registrations are accepted on a first come, first served basis, so sign up early!

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 How to Register

How to Register

Online registration is available for a limited time at the start of each program's registration period (i.e. school year, summer camps, etc.). See respective program's web pages for registration dates and other details.

Online program registration & payment site: apm.activecommunities.com/vbparksrec (add to your bookmarks or favorites)
  • If you forgot your password or it is your first time logging in, select “Forgot Password” and enter the email address on file for your account.
If online registration is unavailable, or you are having issues with registration, contact us for assistance.
OSTRegistration@vbgov.com | (757)385-0402 | Monday – Friday | 8am – 6pm (phone payments accepted until 5:30pm)

 Registration Forms

Registration Forms

Upon completing your child’s program registration, you will receive an email request from ePACT to complete our required childcare related forms and documents. ePACT replaces our paper registration form(s), consents, and waivers used to collect critical childcare related information while your child is in our programs. Your child will only be registered and able to attend our programs once the registration and payment forms and ePACT records are considered complete.

*if you previously completed and shared your child’s ePACT record for us, you will not receive another invitation to complete. Please ensure you review your child’s record and make any updates as necessary. 

Electronic forms & documents: epactnetwork.com (add to your Bookmarks or Favorites)

For assistance with your ePACT account, visit the ePACT Help Center or call 1 (855) 773-7228.

Additional Documents (where applicable)

The following documents are required to be uploaded to your child’s ePACT record if applicable before your child may attend: 

  • Legal Documentation: Current Custody Order from the courts or notarized Power of Attorney are required for individuals referenced as a legal guardian or as a Person Not-Authorized to Pick-Up on your child’s ePACT record. 
    Note: Notarized Power of Attorney must indicate the legal guardian has the right to perform parental acts such as registering for daycare and/or school. A Medical Power of Attorney is not acceptable for proof of guardianship.
  • Original Birth Certificate or Valid Pass and Current Commonwealth of Virginia School Entrance Health Form: required for Licensed Early Childhood Program enrollment and for non-Virginia Beach City Public School Students. Please ensure all sections of forms are completed in their entirety and accurately

OST Registration Management
(757) 385-0402 (757) 471-2330 (Fax)
OSTRegistration@vbgov.com​ 
Monday – Friday 8am – 6pm (phone payments accepted until 5:30pm)

Authorized Pick-Up Changes

To make changes to your child's authorized pick up list, login to ePACT and your updates will be processed immediately. Sending a note with your child is not acceptable as staff is unable to release your child until the ePACT record is updated. 

How to Change Authorized Pick-up List in ePact

  1. Login to ePACT 
  2. Select the child's record 
  3. Select 'My Organizations' next to their Personal Profile tab 
  4. Scroll to Emergency Contacts at bottom, select Edit
  5. Complete the required fields (enter person's first and last name as it appears on their driver's license), and save.
  • All Out-of-School Time participants may only be released to authorized individuals age 18 and older. 
  • Authorized individuals are required to present a valid picture ID (name must match the information in ePACT) at pick up 

 Medication & Inclusion Support

Medication & Inclusion Support Services 

Medication

We have strict guidelines for approving medications your child may require while in our programs. Our Medication Consent Form(s) are required to be submitted for each medication your child may require while in our programs, each registration period. Please note that approval may take up to two weeks, depending on when your forms are submitted and received. Incomplete and/or outdated forms will delay the approval process. 

Our medication manager will contact you with further instructions relating to the medication process once we have received your child’s medication forms. Until this occurs, we are unable to accept medication(s) that have not been approved by the medication manager. If you have any questions regarding medications, call (757) 385-0431 or email

Complete applicable medical form(s) below and submit via email to OSTMedication@vbgov.com or fax to (757) 471-2330 at least two weeks prior to your child's start date. 

Inclusion, Accommodation & Special Needs Request

If your child requires an accommodation, complete the appropriate request form by visiting VBgov.com/inclusion. Submit applicable form via email to princlusionservices@vbgov.com. Accommodations do not automatically transfer. An Inclusion Specialist will contact you once they have received your request.

 Payments, Refunds & Cancellations

Payments, Refunds & Cancellations

Payments are due according to the dates indicated on the program (school year or summer) payment schedule. If the remaining balance is not received by the due dates indicated, your child will be withdrawn from that session, week or sport & specialty camp. Please refer to the payment policy indicated on the payment schedule.

Cancellation & refund requests should be submitted to OSTRegistration@vbgov.com at least 7 days prior to the start date to be eligible for a refund, minus any non-refundable fees. 

Requests submitted less than 7 days but prior to the start date are eligible for 50% of a refund, minus any non-refundable fees. 

If you have extenuating circumstances, please provide that information in your request and we will submit that information to our Coordinator for review. 

Approved refunds will be processed back to the payer and the payment method used to pay. 

  • Cash refunds are subject to availability of funds at any recreation center
  • Check refunds can take up to 30 days to be received 
  • Credit Card refunds should post within 2-3 business days of being processed​​​

Enroll in Autopay

Set up payments using Autopay.  Submit Authorization for Automatic Payments form via email to OSTRegistration@vbgov.com at least 5 business days prior to the payment due date. 

Automatic payments do not transfer between programs. A new form is required for each registration period. 

Contact Information

OST Registration Management
(757) 385-0402 (757) 471-2330 (Fax)
OSTRegistration@vbgov.com​ 
Monday – Friday | 8am – 6pm (phone payments accepted until 5:30pm)
Contact Information