Payments, Refunds & Cancellations
Most of our programs and camps require a non-refundable, non-transferrable registration fee and/or deposit at registration. The monthly or weekly balances are due according to the dates indicated on the program payment schedule. Any past due balance(s) must be paid in full before you can register for any Parks & Recreation Program or Service.
Payment Policy: if the monthly or weekly balance is not received by the due dates indicated on the program payment schedule, your child will be withdrawn from that session and/or week. Please refer to the payment policy indicated on the appropriate payment schedule.
Refund and CancellationPolicy: requests should be submitted in writing to
OSTRegistration@vbgov.com at least 7 days prior to the start date to be eligible for a refund, minus any non-refundable fees. Requests submitted less than 7 days but prior to the start date are eligible for 50% of a refund. Approved refunds will be processed back to the appropriate payer and payment method.
- Cash refunds are subject to availability of funds at any recreation center
- Check refunds can take up to 30 days to be received
- Credit Card refunds should post within 2-3 days of being processed
Enroll in Autopay
Set up payments using Autopay. Submit
Authorization for Automatic Payments form via email to
OSTRegistration@vbgov.com at
least 5 business days prior to the payment due date.
Automatic payments do not transfer between programs. A new form is required for each registration period.
Contact Information
OST Registration Management
(757) 385-0402 (757) 471-2330 (Fax)
OSTRegistration@vbgov.com Monday – Friday | 8am – 6pm (phone payments accepted until 5:30pm)