EZreg is the online registration and payment system for Parks & Recreation.
To sign in to EZreg, you will need your Family Personal Identification Number (PIN) and the client barcode of one family member. To make a payment or register for a program, you will also need either a Visa or Master Card.

Frequently Asked Questions

How do I get a PIN and client barcode number?

Just visit your nearest recreation center during regular business hours to request this information. A personal visit and a picture ID are required to preserve the security of your account.

Why can't I get my PIN and barcode emailed to me?

In order to receive your information via email, your email address must be on file and the return email address you enter must match the address on our file. To have your account updated with your current email address, please visit your nearest recreation center during regular business hours.

What if I don't have or want to use a credit card?

Course registration is accepted with cash or check at your nearest recreation center.

Can I pay for part of the class now and part of the class later? What if I currently have a balance due on my account?

When using EZreg, you will need to pay your entire account balance at the time of registration.

Why doesn't the fee show up on my account?

Just click on 'Refresh My Basket' to view your fees.

I decided to not register for a class. How do I make sure my account hasn't been charged?

Your registration is only complete after you complete the Check Out process. Select 'My Account' to review your transactions.

How do I cancel a registration, once I have been through the check out?

All cancellations must be made in person. Please visit your nearest recreation center for assistance.

Is my transaction secure?

The City of Virginia Beach utilizes the latest in online payment security for EZreg. This is provided by Verisign and is confirmed by the site's SSL certificate. Additionally, 128-bit encryption is utilized to protect the security of all information transmitted while accessing account information and making payment via credit card.
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