Frequently Asked Questions

 General Questions

​Do I need a VBPL account to access digital content?

Yes, you need a VBPL account to access digital content. Currently digital-only accounts cannot access Kanopy.

What device can I use to access digital content?

You can access digital content from a computer, laptop, mobile device, tablet, Roku, Apple TV and Fire Stick.

Why is there a limit on the number of borrows?

Limiting checkouts helps VBPL stay within our collection budget.

 OverDrive

​What content does OverDrive offer?

OverDrive offers e-books, audiobooks, magazines and streaming video.

What are OverDrive's borrowing limits?

You can check out up to 10 items at a time. Item renewals count as one of your checkouts. You can place up to 5 holds at a time.

Magazine checkouts are unlimited and do not count toward your monthly checkouts. 

What is the OverDrive lending period?

You can choose from the following checkout periods:

  • E-books, audiobooks and magazines: 7, 14 or 21 days
  • Streaming video: 3, 5 or 7 days

What are the Library of Virginia's OverDrive collection limits?

  • You can check out up to 5 items at a time
  • You can place up to 10 holds at a time
  • E-books, audiobooks and magazines lending period: choose from 7, 14 or 21 days

Additional help with OverDrive

Please visit OverDrive's Help page

 Kanopy

​What content does Kanopy offer?

Kanopy offers over 30,000 films with new titles added every week. You have access to thousands of classics, independent movies, world cinema, the Criterion Collection, documentaries, The Great Courses and the Kanopy Kids collection. 

What are Kanopy's streaming limits?

You can stream up to 4 films or episodes per month using 1 credit per film or episode.

Do separate episodes in a series each count as a credit?

Yes, each episode in a series counts as a credit and is accessible for 3 days.

The Great Courses and Kanopy Kids are an exception. You have unlimited, 30-day access to the entire Great Courses series and Kanopy Kids without using any credits.

What is the Kanopy lending period?

You can access borrows for 3 days once you hit play. You can re-watch borrows any time during this 3-day period.

When do I get new credits?

Credits reset on the first day of each calendar month. Unused credits do not roll over. 

Additional help with Kanopy

Please visit Kanopy's Help page.

 Hoopla

​What content does Hoopla offer?

Hoopla offers e-books, audiobooks, comics, music, TV shows and movies.

What are Hoopla's borrowing limits?

You can borrow up to 7 items per month. Item renewals count as one of your borrows.

Do separate episodes in a series each count as a borrow?

Yes, each episode in a series counts as a borrow and is accessible for 3 days.

What is the Hoopla lending period?

  • E-books, audiobooks and comics: 21 days
  • Music: 7 days
  • Movies and TV episodes: 3 days

When do I get new borrows?

Borrowing limits reset on the first day of each calendar month. Unused borrows from the previous month do not roll over.

Additional help with Hoopla

Please visit Hoopla's Help page

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