COVID FAQ Page (Updated 1/14/2021)

When are libraries open to the public? VBPL is offering lobby and/or drive-up services for holds pickup. See our Locations and Hours page for more details. All dates and services are subject to change.

  • Bayside & Special Services: Lobby and drive-up services.
  • Central: Lobby services
  • Great Neck: Lobby services
  • Joint-Use Library: See Locations and Hours page for details
  • Kempsville: Lobby services
  • Oceanfront: Lobby and drive-up services
  • Princess Anne: Lobby and drive-up services
  • Pungo-Blackwater: Lobby services
  • Wahab Public Law Library: Lobby services
  • Windsor Woods: Lobby services

How can we reach the library with questions? Email library@vbgov.com or call our reference staff at 757-385-0150. 

Are you offering holds pickup services? Yes, see our Locations and Hours page for details. Because of our materials quarantine process, you may temporarily see items on your account as "available", but please do not go to the library until you get an email, text or phone notice from VBPL that your holds are ready.

How does VBPL care for the materials when they are returned, and how should I care for them at home? 
Use the guide attached to learn about the care of our materials.  Caring for Library Materials.jpg

 ‭(Hidden)‬ COVID Practices

Am I required to wear a mask when visiting the library? 
Yes, customers and staff are required to wear masks inside VBPL buildings. This includes all adults and children 5 and up. 

Why are library visits limited to one hour?
Customer visits are limited to one hour at a time in order to ensure proper social distancing and that as many residents as possible may access the library.  

What safety precautions are being implemented in libraries
VBPL is following guidelines established by the City of Virginia Beach, the State of Virginia and Centers for Disease Control (CDC) in order to ensure the safest possible environment for staff and customers: 

• Limited numbers of people will be admitted in the libraries at a time, based on building size.
• Customers will be asked to keep visits to one hour to maximize access for all residents.
• Staff and customers must wear masks inside libraries.
• Signs and decals will reiterate CDC guidelines for social distancing and hand washing.
• Spaces and furnishings inside the libraries may be unavailable, including some children's rooms and spaces.
• Aisles and pathways in the buildings may be marked for one-way travel.
• Sneeze guards are being added at customer service stations.
• Increased cleaning and sanitizing practices are being implemented.

How does VBPL care for the materials when they are returned, and how should I care for them at home? 
Use the guide attached to learn about the care of our materials.  Caring for Library Materials.jpg

 ‭(Hidden)‬ Holds & Checkouts

Are you offering holds pick up services? 
Yes, you can pick up holds at any of our open locations. Because of our materials quarantine process, you may temporarily see items on your account as "available", but please do not go to the library until you get an email, text or phone notice from VBPL that your holds are ready.

Are you offering Inter-Library Loans? 
Yes, VBPL is offering Inter-Library Loans during our current phase. 

Is the Orion telescope available for check-out?
No, VBPL has temporarily paused the telescope checkouts due to COVID-19 concerns. If you had the telescope on hold, you will not lose your place in the queue. 


 Library Cards

How do I apply for a new library card? 
Virginia Beach residents can call 757-385-0150 for a temporary, digital-only account. 
How do I renew my library card? 
You may call 757-385-0150 to renew your card over the phone. 
Will Virginia Beach City Public School students still have access to the digital library?  
VBCPS student accounts remain active. Learn more about accessing student accounts. 

 Other Services

​The following services are currently available:
  • Holds pickup
  • Interlibrary Loans
  • Material returns at book drops

The following services are currently unavailable:
  • AARP tax help
  • Career Coaching
  • Friends Book Shop and Book Nooks
  • Material donations
  • Meeting rooms
  • Notary services 
  • Orion telescope checkouts
  • Printing services
  • Seed Library
  • Study rooms

​See below for more information on COVID-19:


Contact Information