COVID FAQ Page

FAQs – updated 7/09/20

When will libraries open to the public? Beginning Monday, July 20, we will reopen our Bayside, Central, Kempsville, Princess Anne and Wahab Public Law Library locations with limited services including browsing and checking out items, accessing computers and printers, applying for library cards and picking up Summer Reading Challenge prizes. On Aug. 10, our Great Neck, Oceanfront, Pungo-Blackwater and Windsor Woods locations will also open with limited services. The TCC/City Joint-Use Library will remain closed until further notice as part of the TCC campus. All dates and services are subject to change in response to COVID-19.

How can we reach the library with questions?  Email library@vbgov.com, call our reference staff at 385-0150, or call any of our branches between the following hours: Monday to Thursday, 10 a.m. to 6 p.m. Friday and Saturday, 10 a.m. to 5 p.m. Visit our locations page for branch contact information.

Wahab Public Law Library staff is offering telephone reference at 757-385-4419.  WPLL Staff will also serve customers via our "Ask the Law Library " page, as they are able.

Special Services for the Blind and Print Disabled may be reached at 757-385-2684.

Are you offering holds pick up services? Yes, VBPL is offering holds pickups in library lobbies and drive-ups at all locations except Wahab Law Library. Hours will be:
Monday - Thursday, 10 a.m. to 6 p.m.; Friday & Saturday, 10 a.m. to 5 p.m. While we catch up on processing holds, you may temporarily see items on your account as "available", but please do not go to the library until you get an email, text or phone notice from VBPL that your holds are ready.

How does VBPL care for the materials when they are returned, and how should I care for them at home? Use the guide attached to learn about the care of our materials.  Materials Care During COVID-19

Are you accepting material returns? VBPL is accepting material returns at all library locations, except at the Wahab Public Law Library.

Can I drop off donated materials during the closure? No, libraries are unable to accept donated materials until further notice.

Will I be charged overdue fines during the library's closure?  No, you will not incur fines or fees for items that were checked out prior to our closure due to COVID-19 in mid-March. Due dates for these items have been extended until July 20, 2020. 

Are you offering programming?  VBPL is offering live and on-demand programs for all ages. Find details at www.VBgov.com/library-events and follow us on Facebook, Instagram and Twitter. 

Is the digital library available? VBPL's digital content is available 24/7 at www.vbgov.com/digital-library. New streaming video and online class content has been added and we increased the number of items you may check out on Hoopla (10 items vs 6) and Overdrive (10 items vs 5).

Will Virginia Beach City Public School students still have access to the digital library?  VBCPS student accounts remain active. Find full details here.

How do I renew my library card? Library cards will automatically renew for two-week periods as needed until further notice.

How do I apply for a new card while you are closed? Virginia Beach residents may call 757-385-0150. You will need to provide a Virginia Beach address and will receive a temporary, digital-only account within one hour of registration. When we reopen, the temporary account will expire and you may come in for a full access card.

Are you offering Inter-Library Loans? No, VBPL is unable to offer inter-library loans right now.

Will AARP offer tax aide at Central Library when you reopen? No, the AARP Tax Aide service at Central Library is finished for this season.

Does VBPL have tax forms and booklets available? Yes, tax forms and booklets are available during lobby service hours at all locations except TCC/Joint-Use Library and Wahab Public Law Library while supplies last. 

Is the Friends of Virginia Beach Library bookstore open? No, The Friends of Virginia Beach Public Library Book Shop at Central Library is closed.

Can I reserve a meeting room?  VBPL is not accepting new meeting room reservations until further notice. Existing reservations are cancelled. Affected customers will be contacted by staff.

​See below for more information on COVID-19:

Virginia Beach COVID-19 Emergency Page
Contact Information