COVID FAQ Page (Updated 3/20/2021)

When are libraries open to the public? VBPL branches are open for limited in-person visits, except for Windsor Woods area library, which is closed for renovation. Limited services include browsing and checking out items, accessing computers and printers, and applying for library cards. See our Locations and Hours page for more details.  All dates and services are subject to change.

How can we reach the library with questions? Email library@vbgov.com or call our reference staff at 757-385-0150. 

Are you offering holds pickup services? Yes, see our Locations and Hours page for details. Because of our materials quarantine process, you may temporarily see items on your account as "available", but please do not go to the library until you get an email, text or phone notice from VBPL that your holds are ready.

 COVID Practices

Am I required to wear a mask when visiting the library? 
Yes, customers and staff are required to wear masks inside VBPL buildings. This includes all adults and children 5 and up. 

Why are library visits limited to one hour?
Customer visits are limited to one hour at a time in order to ensure proper social distancing and that as many residents as possible may access the library.  

What safety precautions are being implemented in libraries? 
VBPL is following guidelines established by the City of Virginia Beach, the State of Virginia and Centers for Disease Control (CDC) in order to ensure the safest possible environment for staff and customers: 

• Limited numbers of people will be admitted in the libraries at a time, based on building size.
• Customers will be asked to keep visits to one hour to maximize access for all residents.
• Staff and customers must wear masks inside libraries.
• Signs and decals will reiterate CDC guidelines for social distancing and hand washing.
• Spaces and furnishings inside the libraries may be unavailable, including some children's rooms and spaces.
• Aisles and pathways in the buildings may be marked for one-way travel.
• Sneeze guards have been added at customer service stations.
• Increased cleaning and sanitizing practices are being implemented.

How does VBPL care for the materials when they are returned, and how should I care for them at home? 
Use the guide attached to learn about the care of our materials.  Caring for Library Materials

 ‭(Hidden)‬ Holds & Checkouts
Are you offering holds pick up services? 
Yes, you can pick up holds at any of our open locations. Because of our materials quarantine process, you may temporarily see items on your account as "available", but please do not go to the library until you get an email, text or phone notice from VBPL that your holds are ready.

Are you offering Inter-Library Loans? 
Yes, VBPL is offering Inter-Library Loans during our current phase. 

Is the Orion telescope available for check-out?
No, VBPL has temporarily paused the telescope checkouts due to COVID-19 concerns. If you had the telescope on hold, you will not lose your place in the queue. 


 Library Cards
​How do I apply for a new library card? 
Virginia Beach residents may apply in person for a full-service account or may call 757-385-0150 for a digital-only account. 
How do I renew my library card? 
You may renew your account in person at a local branch or call 757-385-0150 to renew your account over the phone.
Will Virginia Beach City Public School students still have access to the digital library?  
VBCPS student accounts remain active. Learn more about accessing student accounts. 

 Other Services
​The following services are currently available:
  • Holds pickup
  • Interlibrary Loans
  • Material returns at book drops
  • Notary service - Availablity varies; please call your branch to set up an appointment.
  • Printing services
  • AARP tax help (all appointments full)
  • Seed Library

The following services are currently unavailable:
  • 3-D Printing
  • Career Coaching
  • Friends Book Shop and Book Nooks
  • Material donations
  • Meeting rooms
  • Orion telescope checkouts
  • Study rooms

​See below for more information on COVID-19:


Contact Information