Department of Human Services Is Open To The Public

​DHS is currently open to the public. Current clients, please contact your case manager or provider for assistance. For new clients, please contact the program area of need for assistance, or call our general phone number at 757-385-3200.

BHDS Contact Information

Phone numbers:
​Adult Outpatient Mental Health Services (including Same Day Access)
​757-385-0511
​Child & Youth Mental Health Services (Including Same Day Access)
​757-385-0850
​Developmental Services
​757-385-0600
​Emergency Mental Health Services 
(available 24/7)
​757-385-0888
​Informational Warmline 
(available M-F 8:30 a.m. - 5 p.m.)
​757-385-0978

Social Services Contact Informaiton

Phone numbers:
​Adult Protective Services (APS)
To report suspect neglect or abuse of adults
757-385-3550 (M-F, 8 a.m. - 5 p.m.)
888-832-3858 (available 24/7)
​Child Protective Services (CPS)
To report suspected abuse or neglect
of children
​757-385-3400 (M-F, 8 a.m. - 5 p.m.)
800-552-7096 (available 24/7)

Financial Assistance Contact Information

Phone number:
​Financial Assistance Division
​757-385-3200





 ‭(Hidden)‬ Behavioral Health & Developmental Services

  • Same Day Access assessments will continue to be provided to those in need. Individuals can schedule an appointment, call 385-0511, or visit our office.
  • Developmental Services Intermediate Care Facilities (ICFs) and Group Homes will remain open with staff reporting to work each day providing direct care to clients. Facilities are currently open to visitors by appointment only. 
  • Pathways Center will remain open with staff reporting to work each day providing direct care to clients, but at a reduced count (8 of 16 beds) to allow each client to have their own room. The Center is open for limited visitation at this time.
  • Community Corrections & Pretrial Services is open.
  • Jail-Based Behavioral Health Services will continue to provide sessions at the attorney panels. Futher opening will be based on the Sheriff’s direction as well as state and local guidance. 
  • Day Programs are open, but in a reduced capacity. 

BHDS Contact Information

Phone numbers:
​Adult Outpatient Mental Health Services (including Same Day Access)
​757-385-0511
​Child & Youth Mental Health Services (Including Same Day Access)
​757-385-0850
​Developmental Services
​757-385-0600
​Emergency Mental Health Services 
(available 24/7)
​757-385-0888
​Informational Warmline 
(available M-F 8:30 a.m. - 5 p.m.)
​757-385-0978

Email addresses:

​​VB Behavioral Health (Adults & Children)
VBBH@vbgov.com​
​VB Developmental Services 
​​VBDS@vbgov.com​
​VB Adult and Aging Services
VBAAS@vbgov.com​

 ‭(Hidden)‬ Social Services

  • Child Welfare will continue to allow in-person and/or virtual visitation. Home compliance visits and all other work will continue via video or onsite visits. Visits will proceed after completing a screening by reviewing self-reporting questions and enhanced/continued use of PPE and cloth face coverings.
  • The Housing Resource Center (HRC) staff will serve clients both by distance (phone, email, or online) and in person.
  • Adult & Aging staff serve clients both by distance (phone, email, or online) and in person while wearing a face covering/mask, and practicing six-foot social distancing. Due to our elderly population being a high-risk factor for catching COVID-19, we encourage clients to access services remotely as much as possible.
  • ​The Juvenile Detention Center (JDC) is operational; however it is not open to visitation at this time. Visitation modifications will continue until social distancing restrictions are eased.
  • The Children’s Services Act (CSA)/The Family Assesment Planning Team (FAPT) will operate telephonically, still involving families and provider participation.
  • The Community Planning Management Team (CPMT) will meet in person with social distancing guidelines applied. Utilization reviews and on-site visits will resume when residential facilities have lifted restrictions on visits to the facilities. Desk reviews will continue until businesses re-open.  

Social Services Contact Informaiton

Phone numbers:
​Adult Protective Services (APS)
To report suspect neglect or abuse of adults
757-385-3550 (M-F, 8 a.m. - 5 p.m.)
888-832-3858 (available 24/7)
​Child Protective Services (CPS)
To report suspected abuse or neglect
of children
​757-385-3400 (M-F, 8 a.m. - 5 p.m.)
800-552-7096 (available 24/7)

Email addresses:
​VB FAPT
(Family Assessment and Planning Team) 
VBFAPT@vbgov.com​

 ‭(Hidden)‬ Financial Assistance

  • ​The Financial Assistance Division (FAD) will continue to process benefit applications. Clients are encouraged to apply online at CommonHelp.Virginia.gov instead of applying in person. Paper applications can be returned to the outside mailbox at 3432 Virginia Beach Blvd. The mailbox will be disinfected daily and staff will wash/sanitize hands prior to and after handling mail.
  • EBT pickup will be available curbside from 8 a.m. - 5 p.m., Monday - Friday.
  • For more information about our Financial Assistance programs, please visit our webpage.

Financial Assistance Contact Information

Phone number:
​Financial Assistance Division
​757-385-3200

Email address:
​​VB Benefits
(SNAP, Medicaid, TANF, Energy, and
Water Assistance)​
VBBenefits@vbgov.com​

 Looking for another department's reopening page?

​Please visit the City's emergency page for more information.