As of Monday, July 6, all of our locations, except for the Behavioral Health & Developmental Services Day Programs, have reopened to the public from 8 a.m. - 5 p.m., Monday - Friday. Our staff have been working behind the scenes since we closed to the public in March, and we're very excited to take this step forward towards serving our clients in a more traditional way. More information about specific programs, and what you can expect during a visit to one of our facilities, can be found below.
As we move through the phases of the
Forward Virginia plan laid out by Governor Northam, this page will be updated with additional information about changes to programs and services. We encourage our citizens to connect with us through electronic or telehealth methods as much as possible, though we will see clients in person, by appointment.
What we ask of you
- Wear a face covering, if you are able
- Do not come in if you are sick, not feeling well, or have been around someone known to have been exposed to or tested positive for COVID-19, or are experiencing any of the following symptoms:
- Cough
- Shortness of breath
- Fever
- Repeated shaking
| - Muscle pain
- Chills
- Headache
- Sore throat
- Loss of taste or smell
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- Observe physical distancing markers in our facilities
- Use electronic means, whenever possible, to do business with the Department
- If you would prefer a face-to-face meeting, you may request an appointment
| What you can expect from us
- Frequent sanitizing of our facilities, especially high-touch points such as doorknobs, handrails, bathrooms, and water fountains
- Social distancing will be followed to the greatest extent possible, and may include physical barriers such as sneeze guards or plexiglass
- Staff will wear face coverings when conducting business in person
- Capping our building capacity to 50% to encourage physical distancing between visitors and staff
- Clients and family members may be asked to wait in their vehicle until the appointed time if building capacity has been reached
- Exceptional customer service
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