Connecting With Human Services During the COVID-19 Pandemic

​​​​​In order to accommodate the most recent recommendations of the Virginia Department of Health and the Governor of Virginia regarding the COVID-19 pandemic, the Virginia Beach Department of Human Services (VBDHS) will discontinue public access to building facilities effective Monday, March 30, 2020. Essential services will be provided as outlined below.

Staff will continue to work on site at various locations as well as from remote locations to meet the service needs of our citizens via telehealth (video), by phone, or out in the ​community in low exposure settings where social distancing is possible. 

The hotlines listed below will be staffed to answer calls, as well as our main program phone numbers during regular business hours Monday through Friday 8 a.m. to 5 p.m., unless noted otherwise. ​We are committed to providing a timely response to all citizens.

Additional information and resources are available online at and​ 

For citywide updates visit

​We hope you remain safe and healthy during this time! ​

 Emergency Hotlines

  • Adult Protective Services (APS) – to report suspected neglect or abuse of adults
    • 757-385-3550 Monday thru Friday 8 a.m. to 5 p.m.
    • 888-832-3858 for all calls outside of regular business hours
  • Child Protective Services (CPS) - to report suspected neglect or abuse of children
    • 757-385-3400 or 800-552-7096 Available 24/7
  • Emergency Mental Health Services 757-385-0888

 Financial Assistance

To file a new application:
  • Medicaid (Medical Assistance) apply online at​ or call Cover VA at (855) 242-8282 or the Enterprise Call Center at 855-635-4370.
  • Food Assistance (SNAP), Temporary Assistance for Needy Families (TANF), Child Care Subsidy, and Energy Assistance apply online at​ or call 855-635-4370. Paper applications for SNAP benefits are available near the drop box at 3432 Virginia Beach Blvd. for those who cannot apply online or by phone.
  • City of Virginia Beach Water Assistance Program, call 757-385-3431
  • The COVID-19 Real Estate and Personal Property Tax Relief Program will accept applications from July 1-15. The program offers relief to Virginia Beach residents financially impacted by a job loss related to COVID-19. More information about the program can be found here.
​To report case changes, inquire about the status of benefits, and for general questions regarding SNAP, TANF, Medicaid, and Energy Assistance, call 757-385-4306. To ask general questions about Child Care Subsidy, call 757-385-3351.

 Behavioral Health & Developmental Services

To address the routine and non-emergency needs of our citizens, VBDHS has created additional pathways for citizens to communicate with our essential service staff members by util​izing the email addresses listed below. These accounts will be monitored daily Monday - Friday and responses will be provided within one business day. 

  • Adult Outpatient Mental Health Services (including Same Day Access): 757-385-0511
  • Child & Youth Mental Health Services (Including Same Day Access): 757-385-0850
  • Developmental Services: 757-385-0600
  • Emergency Mental Health Services: 757-385-0888 (available 24/7)
  • Informational Warmline: 757-385-0978 (available M-F 8:30 a.m. - 5 p.m.)

​VB Behavioral Health (Adults & Children)​
​VB Developmental Services
​VB Adult and Aging Services​
​VB Child Welfare Programs​
​VB Benefits  
(SNAP, Medicaid, TANF, Energy and Water Assistance)​
​VB FAPT (Family Assessment and Planning Team)​

 Prevention Services Resources & Support

​With the spread of COVID-19, we are facing unprecedented challenges.  During this time of social distancing, Virginia Beach Department of Behavioral Health, Wellness and Prevention Services is aware of the need for additional resources for you and your family.  To assist in addressing this need, Virginia Beach BHWPS will present weekly mental health resources and information to support children and families as we navigate the evolving situation together.

 Modified Services

​​We will offer appointments for curbside pick-up of SNAP EBT cards and continue accepting paperwork at our drop box at the front door of the Human Services Building located at 3432 Virginia Beach Blvd. ​ EBT cards can be picked up between 9 a.m. - 3 p.m., Monday through Friday. 

24/7 residential programs including the Juvenile Detention Center, Pathways at Birdneck Crisis Stabilization Center, Intermediate Care Facilities, and Group Homes will remain open, however visitation has been suspended until further notice. Our currently closed day programs will remain closed with staff keeping in frequent contact with participants of the SkillQuest, Beach House and Day Treatment programs.

Emergency Services, Adult Protective Services, Child Protective Services, and the Program of Assertive Community Treatment (PACT) will continue to provide community-based services on an individualized basis, as safety allows. These services will increase the use of telehealth and telephonic  platforms to connect with vulnerable adults, children, and families in the community. 

Same Day Access for Behavioral Health for children and adults will be provided primarily via virtual assessments. Appointments can be scheduled by calling the numbers listed above. Case managers in Behavioral Health and Developmental Services will continue to be available to their clients using virtual methods, telephonic contacts, and community appointments in low exposure settings that allow social distancing, when necessary. 

The health and safety of our citizens and staff members are of utmost importance. We ask that you call or email to connect with one of our staff members so we can assist you quickly. While we are making every effort to protect everyone’s health and well-being by reducing our face to face contact and practicing social distancing, we remain available to assist you during these difficult times.