COVID-19 Modified Operations

​The Department of Human Services is temporarily operating under modified conditions. Please continue reading to learn more about how to connect with us during our temporary public closure.
Due to increased COVID-19 transmission rates as indicated in data by the Virginia Department of Health, the Virginia Beach Department of Human Services will temporarily discontinue public access to our facilities effective Monday, January 10, 2022.  We will reopen to the public on Monday, February 14. The Department will continue to operate during regular business hours, Monday - Friday, 8 a.m. - 5 p.m. and respond to referrals and emergencies. Staff are required to wear face coverings during all face-to-face interactions, and we respectfully ask that our visitors do the same. Essential services will be provided as outlined below.

Staff will continue to work on site at various locations as well as from remote locations to meet the service needs of our citizens via telehealth (video), by phone, or out in the ​community in low exposure settings where social distancing is possible.  If you are able, we ask that you use electronic and/or telehealth means to conduct business with the Department, or schedule an appointment. Our 24/7 programs and emergency response services will remain staffed at all times to serve the needs of our community. For individuals who require in-person service, we will make accommodations to the safest extent possible. 

The phone numbers and hotlines listed below will be staffed to answer calls, as well as our main program phone numbers during regular business hours Monday through Friday, 8 a.m. to 5 p.m., unless otherwise noted. ​We are committed to providing a timely response to all citizens.

Additional information and resources are available online at www.dss.virginia.gov and dbhds.virginia.gov.​ For citywide updates, please visit Emergency.VBgov.com/Coronavirus.

How to Reach Us

 Behavioral Health & Developmental Services

  • Same Day Access assessments will continue to be provided to those in need; however we ask that you preschedule any appointments whenever possible.
  • Developmental Services Intermediate Care Facilities (ICFs) and Group Homes will remain open with staff reporting to work each day providing direct care to clients; however they are currently closed to visitors.
  • Jail-Based Behavioral Health Services will continue to provide sessions at the attorney panels.
Phone numbers:
​Adult Outpatient Mental Health Services (including Same Day Access)
​757-385-0511
​Child & Youth Mental Health Services (Including Same Day Access)
​757-385-0850
​Developmental Services
​757-385-0600
​Emergency Mental Health Services 
(available 24/7)
​757-385-0888
​Informational Warmline 
(available M-F 8:30 a.m. - 5 p.m.)
​757-385-0978

Email addresses:
​​VB Behavioral Health (Adults & Children)
VBBH@vbgov.com​
​VB Developmental Services 
​​VBDS@vbgov.com​
​VB Adult and Aging Services
VBAAS@vbgov.com​


 Social Services

  • Child Welfare will continue to respond to referrals and investigate allegations of child abuse, neglect, or expolitation. Visitation will continue at this time after completing a self-report questionnaire and continued use of PPE and cloth face coverings. 
  • The Housing Resource Center (HRC) staff will serve clients both by distance (phone, email, or online) and in person by appointment, following social distancing guidelines.
  • Adult & Aging staff will serve clients both by distance (phone, email, or online) and in person while wearing a face covering/mask, and while observing social distancing guidelines. Due to our elderly population being a high-risk factor for catching COVID-19, we encourage clients to access services remotely as much as possible.
  • ​The Juvenile Detention Center (JDC) is operational; however it is not open to visitation at this time
  • The Children’s Services Act (CSA)/The Family Assesment Planning Team (FAPT) will operate telephonically, still involving families and provider participation.
  • The Community Planning Management Team (CPMT) will continue to meet.

Phone numbers:
​Adult Protective Services (APS)
To report suspect neglect or abuse of adults
757-385-3550 (M-F, 8 a.m. - 5 p.m.)
888-832-3858 (available 24/7)
​Child Protective Services (CPS)
To report suspected abuse or neglect
of children
​757-385-3400 (M-F, 8 a.m. - 5 p.m.)
800-552-7096 (available 24/7)

Email addresses:
​VB FAPT
(Family Assessment and Planning Team) 
VBFAPT@vbgov.com​




 Modified Services

SNAP EBT cards can be collected at the front door of the Human Services Building located at 3432 Virginia Beach Blvd. ​ EBT cards can be picked up between 8 a.m. - 5 p.m., Monday through Friday.  Paperwork for applications and renewals can be left in the dropbox outside the front door. 

24/7 residential programs including the Juvenile Detention Center, Intermediate Care Facilities, SkillQuest, Beach House, and Group Homes will remain open, however visitation has been suspended until further notice. 

Emergency Services, Adult Protective Services, Child Protective Services, and the Assertive Community Treatment (ACT) will continue to provide community-based services on an individualized basis, as safety allows. These services will increase the use of telehealth and telephonic  platforms to connect with vulnerable adults, children, and families in the community. 

Same Day Access for Behavioral Health for children and adults will be provided primarily via virtual assessments. Appointments can be scheduled by calling the numbers listed above. Case managers in Behavioral Health and Developmental Services will continue to be available to their clients using virtual methods, telephonic contacts, and community appointments in low exposure settings that allow social distancing, when necessary. 

The health and safety of our citizens and staff members are of utmost importance. We ask that you call or email to connect with one of our staff members so we can assist you quickly. While we are making every effort to protect everyone’s health and well-being by reducing our face to face contact and practicing social distancing, we remain available to assist you during these difficult times.