Housing & Neighborhood Preservation COVID-19 Information

Families and individuals experiencing homelessness or in imminent danger of losing their housing should, as always, call the Regional Housing Crisis Hotline, (757) 227-5932, Monday through Friday, 8 a.m. to 7 p.m. Referrals will be conducted by phone.
Virginia Beach Housing & Neighborhood Preservation’s offices are currently closed to the public; however, we are continuing to deliver most services remotely. Please call (757) 385-5750 (or 7-1-1 Virginia Relay for individuals who are deaf or hard of hearing) or email HouseNP@vbgov.com for assistance.  Please check our website for service updates. More updates on services, cancellations, announcements and resources can be found at emergency.vbgov.com. ​

Eviction & Foreclosure Prevention Resources

Click here for resources on rental and mortgage assistance for households facing eviction or foreclosure due to the pandemic.

Housing Resource Center / Homeless Services

  • Triage and screening for homeless services remain closed to walk-ins, however the following services will reopen under modified operations and with precautions in place, including:
    • Requiring all staff, volunteers, residents and guests 5 and older to wear face coverings.
    • Maintaining 6-feet social distancing, increased cleaning and sanitization (especially high-contact surfaces) and providing hand sanitizing stations throughout the building.
  • Partial Reopening of Day Services - Laundry, showers, housing support, and one meal for unsheltered adults (ages 18 and older) available Monday, Tuesday, Thursday and Friday, 7 to 11:30 a.m., and 12:30 to 3 p.m.; and on Wednesday, 7 to 11:30 a.m. 
    • Capacity is limited and services will be available on a first-come, first-served basis.
    • Individuals may access Day Services once each day.
    • Day Services will close from 11:30 a.m. to 12:30 p.m. for additional thorough cleaning and sanitization.
  • Health Center Now Accepting Appointments - Southeastern Virginia Health System, the health services provider at the Housing Resource Center, is accepting patients by appointment only Monday and Friday, 9 a.m. to 5 p.m.; Tuesday and Thursday, 8 a.m. to noon; currently closed on Wednesday. Telehealth appointments are also offered when appropriate. Comprehensive primary care health services offered for adults and children include exams, immunizations, health education, nutrition counseling, medication assistance, and lab services. Call (757) 385-2437 for more information or to schedule an appointment.

Rental Housing / Housing Choice Voucher Program (Section 8)

Housing specialists in the Rental Housing division are available by phone Monday, Tuesday, Thursday and Friday, 8 a.m. to 5 p.m.; and Wednesday, noon – 5 p.m. If your housing specialist is unavailable by phone, please leave a voicemail or email them directly.

Annual, Initial and Special Inspections: For questions about Housing Choice Voucher inspections, please call (757) 385-5732.

Interim Changes: During this public health emergency, Housing & Neighborhood Preservation has loosened certain requirements relating to interim re-examinations due to loss of income. If you worked in an industry that had to close due to the Governor's Executive Order stating "non-essential" employees must stay home, please contact your assigned Housing Specialist. We will ask that you provide documentation within 30 days from your employer. If it is determined that you intentionally understated your income, participants may have their voucher terminated or have to repay the department, depending on the amount overpaid on your behalf. 

Moves and Portability: To request a move or a port you must contact your Housing Specialist by mail or email.

Code Enforcement

If an immediate inspection of your property is necessary, please contact Code Enforcement at (757) 385-4421. Staff will review your case and determine how to proceed. To register a code complaint, use the online form or call Code Enforcement.

Home Rehabilitation Programs

For more information, please visit our webpage on our home repair grant and loan programs or contact us at (757) 385-5750 or HouseNP@vbgov.com.

Director's Office

Please call (757) 385-5754.

State and Regional Housing Resources

StayHomeVirginia.com: Federal and state protections are now in place to help renters and homeowners unable to make their monthly payments due to COVID-19. There are also resources available for property owners, developers and people experiencing homelessness.

Resources757.orgInformation on additional COVID and non-COVID housing assistance and other resources throughout the region.

** Updated 7/23/2020

Contact Information