Housing Resource Center

Families and individuals who are homeless or in imminent danger of losing their home should first call the Regional Housing Crisis Hotline at (757) 227-5932 (for Virginia Relay TTY service, dial 7-1-1). The hotline is available Monday through Friday, 8 a.m. to 7 p.m. A specialist will screen calls and determine the nature of the housing crisis. Depending on the situation, referrals may be made to Virginia Beach Housing & Neighborhood Preservation for further assessment. The most vulnerable homeless families and individuals will be sheltered and housed at the Housing Resource Center or at nonprofit facilities in the community as space is available.

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Helping the Homeless Put Down Roots

Housing Resource CenterThe Virginia Beach Housing Resource Center is a one-stop shop of services for families and individuals experiencing homelessness or a housing crisis. The integration of shelter, housing, health center, cafeteria, learning facility, supportive services and community resources in one facility makes it the first of its kind in South Hampton Roads. At the Housing Resource Center, our community system of City agencies, nonprofit service providers and faith organizations are able to focus and grow our efforts to make homelessness rare, brief and nonrecurring in Virginia Beach. ​

What services are provided?

The following services will be provided through collaboration and coordination between the City of Virginia Beach, nonprofits, the faith community and volunteers.

  • ​Coordinated assessment
  • Housing-crisis case management
  • Short-term, overnight shelter for singles and families
  • Day services (​showers, laundry, mail, housing-focused engagement)
  • Education and employment programs
  • Job-skills training
  • Charitable medical services​
  • Social Services

How will the services at the Housing Resource Center help people leave homelessness behind?

The Housing Resource Center will provide new opportunities and resources for homeless families and individuals to put down roots. Participants at the Housing Resource Center start on their housing and employment plans on day one. Staff will help families and individuals connect to available housing opportunities and be successful.​

Housing Resource Center At-A-Glance

  • Location: 104 N. Witchduck Road
  • Acquisition, Design & Construction Cost: $25 million (city funds)
  • Size: 62,000 sq. ft.
  • LEED Certified
  • Designer of Record: Waller, Todd & Sadler Architects, Inc.
  • Construction Contractor: S.B. Ballard Construction Company
  • City Liaison for Building Construction: Virginia Beach Public Works Facilities Design & Construction​
  • City Liaison for Building Operations: Virginia Beach Housing & Neighborhood Preservation

 What Is In the Building and How Can I Access Services?

Short-Term Family Housing:​ 

  • Provider: Virginia Beach Housing & Neighborhood Preservation Homeless Services Division
  • How to access services: Families and individuals who are homeless or in imminent danger of losing their home should first call the Regional Housing Crisis Hotline at (757) 227-5932. A specialist will screen calls and determine the nature of the housing crisis. Depending on the situation, referrals may be made to Virginia Beach Housing and Neighborhood Preservation for further assessment. The most vulnerable homeless families and individuals will be sheltered and housed at the Housing Resource Center or at nonprofit facilities in the community as space is available. 

Singles Shelter:

  • Provider: Judeo-Christian Outreach Center
  • How to access services: Families and individuals who are homeless or in imminent danger of losing their home should first call the Regional Housing Crisis Hotline at (757) 227-5932. A specialist will screen calls and determine the nature of the housing crisis. Depending on the situation, referrals may be made to Virginia Beach Housing and Neighborhood Preservation for further assessment. The most vulnerable homeless families and individuals will be sheltered and housed at the Housing Resource Center or at nonprofit facilities in the community as space ​is available. 

Permanent Housing:

  • ​30 one-bedroom efficiency apartments (one unit for resident manager)
  • Provider: Virginia Supportive Housing
  • How to access services: Families and individuals who are homeless or in imminent danger of losing their home should first call the Regional Housing Crisis Hotline at (757) 227-5932. A specialist will screen calls and determine the nature of the housing crisis. Depending on the situation, referrals may be made to Virginia Beach Housing and Neighborhood Preservation for further assessment. The most vulnerable homeless families and individuals will be sheltered and housed at the Housing Resource Center or at nonprofit facilities in the community as space is available. ​​

Day services

  • Showers, laundry, mail, housing support, outreach for unsheltered adults (18 and older)
  • Provider: Judeo-Christian Outreach Center
  • How to access services: Monday, Tuesday, Thursday, Friday: 7 a.m. - 11:30 a.m. and 12:30 - 3 p.m.; Wednesday: 7 - 11:30 a.m. 
    • For more information call (757) 385-5160

Homeless Services

  • ​Triage, assessment, homelessness prevention, referrals
  • Provider: Virginia Beach Housing & Neighborhood Preservation Homeless Services Division
  • How to access services: Walk-ins available Monday, Tuesday, Thursday, Friday, 8 a.m. - noon; closed to walk-in screenings on Wednesday for staff training and case management

Health Center

  • ​Comprehensive primary care health services for adults and children,  such as exams, immunizations, and management of chronic (hypertension, diabetes, etc.) and acute (cold, flu, etc.) conditions. Health education, nutrition counseling, medication assistance, and laboratory services will also be offered on site.
  • Provider: Southeastern Virginia Health System
  • How to access services: 
    • Doctor on site Monday, Wednesday, and Friday, 8 a.m. to 5 p.m.
    • Support staff will provide triage Tuesday and Thursday, 8 a.m. to 5 p.m.
    • Walk-ins allowed but appointments are encouraged. Call (757) 385-2437 to schedule an appointment.

Dining Hall​​

  • ​Dining hall meals are provided to Housing Resource Center shelter and day services participants only.

Human Services

  • Child Welfare Prevention, Employment Services, Behavioral Health, Projects for Assistance in Transition from Homelessness (PATH)
  • How to access services:  Business hours for Human Services at the Housing Resource Center is Monday through Friday, from 8 a.m. to 5 p.m. Walk-ins allowed, but appointments are encouraged. Please call Human Services at (757) 385-3200 or visit www.vbgov.com/hs​

Learning Facility​

 Updates

  • March 20, 2018: Andrew Friedman, director of Housing & Neighborhood Preservation briefs the City Council on the Housing Resource Center. The presentation provides the latest update on the project, details on service delivery and floor plans.
  • July 10, 2018: Andrew Friedman, director of Housing & Neighborhood Preservation, and Ruth Hill, Homeless Programs/Housing Resource Center administrator,  brief the City Council on plans for opening and operating​ the Housing Resource Center. 
  • Aug. 8, 2018: Virginia Beach Housing Resource Center Dedication and Ribbon-Cutting Ceremony Scheduled Aug. 23 (Open House Tours Scheduled Aug. 20-21)
  • Aug. 15, 2018: Virginia Beach Announces Service Providers​ for New Housing Resource Center​
  • Sept. 21, 2018: Virginia Beach Housing Resource Center is Now Open​

 Volunteer at the Housing Resource Center

A limited number of volunteer opportunities are available to help supplement staff at the Housing Resource Center in the daily delivery of services to individuals and families experiencing a housing crisis. Click here for more information.

 Donations

​If your organization is interested in organizing a fundraising or in-kind donation drive for the Housing Resource Center,  contact Erin Walker, Resource Development Coordinator, at (757) 385-5760.