Code Enforcement

Housing & Neighborhood Preservation's Code Enforcement Division maintains the safety and appearance of the city's existing structures and properties through routine inspections throughout the city. Code Enforcement inspectors respond to complaints about housing and property maintenance code violations. The inspectors patrol their assigned areas for violations, conduct systematic exterior inspections of neighborhoods on an as-needed basis, notify property owners of violations and take appropriate legal action to obtain compliance. The division addresses code violations through enforcement of the Virginia Maintenance Code and the city's property maintenance codes.

 Shopping Carts

Housing and Neighborhood Preservation and Retail Alliance initiated a program in 2004 to address abandoned shopping carts on public property, streets, and sidewalk areas.

An inspector will verify the existence of the cart on public property. If the cart's ownership is identifiable, the inspector will contact the store and request that they remove the cart within 48 hours. If the cart has not been removed within 48 hours, Retail Alliance is informed and will then remove it within the next 24 hours. When the ownership of a shopping cart is not identifiable, or when an identified cart is not removed within the agreed upon time frame, the cart will be removed by the city and destroyed.

Abandoned shopping carts that are on private property are treated as junk in accordance with City Code Section 23-48. A notice of violation is issued to the occupant to remove the cart within seven days. Failure to comply may result in a summons being issued.

To file a complaint about abandoned shopping carts, please call the Code Enforcement Division at 385-4421.


Who is responsible for correcting water damage and mold in a residential rental unit?
Landlords, managing agents, and property owners have specific responsibilities regarding visible mold and water damage in a residential rental unit.

Can Code Enforcement help me with a mold issue in the home I am renting?
A code enforcement inspector can inspect a rental unit for visible signs of mold and mildew. If found, a notice of violation can be issued to the responsible party to have the violations corrected. The Code Enforcement Division cannot get involved with landlord/tenant disputes or provide assistance with any civil matter.

Does the city conduct any tests to determine if there is toxic mold present in my home?
No. The City of Virginia Beach does not test visible mold or for the presence of mold. The city also does not administer environmental or air quality assessments.
Should a resident choose to obtain an environmental assessment, he/she may provide a copy of the results for Code Enforcement's review to determine if enforcement action may be taken.

 Bed Bugs

Bed bugs are tiny pests that feed on blood and cause itchy, irritating bites. While the Environmental Protection Agency (EPA), the Centers for Disease Control and Prevention (CDC) and the United States Department of Agriculture (USDA) consider bed bugs a public health pest, they are not known to transmit or spread disease. Bed bugs do not cause damage to structures and they are not considered a public nuisance. 

As a result, the City of Virginia Beach does not conduct inspections for bed bugs and cannot address infestations under the current state and local ordinances; however, defects on the interior or exterior of the structure which could allow pests into
the unit can be addressed.  In an effort to assist residents with the identification, prevention and elimination of bed bugs, Housing & Neighborhood Preservation has provided the following links to information and resources:

Disclaimer: The appearance of any hyperlink to an external website or server does not constitute endorsement of the information, products or services contained therein. The City of Virginia Beach does not exercise any control over the validity of the link or editorial control over the information you may find at that location.
Contact Information

 Frequently Asked Questions

Can I find a list of code violations at a specific address?
No, you must contact the Code Enforcement Division for information regarding violations on a specific address.

Payment Options

How can I pay a bill for nuisance abatement work?
You can pay with a certified check, money order, cashier’s check by mail, or in person. Credit cards and on-line payments are not accepted at this time.

How can I pay off a lien that has been placed on my property?
Call the Code Enforcement Division to obtain a current payoff amount. This information is updated monthly.

Payments can be made by mail or in person. Payments by mail or made in person at the Code Enforcement Division Building 18-A at the Municipal Center may be by certified check, money order, or cashier's check.

The City Treasurer's Office in Building 1 at the Municipal Center will accept all forms of payment including credit cards. Visa, Master Card, American Express and Discover are accepted for a fee of 2.5% per transaction.