Citizen Services: VB311

"311" is a simple, easy-to-remember telephone number that connects callers with a Citizen Services Call-Taker who can assist them with city information, services, news, and events.


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VB311 provides Virginia Beach citizens and visitors with a single point of contact for a wide variety of city information and services: from offering directions to specific addresses within the city limits, to supplying the media with information on traffic problems. VB311 also helps to reduce non-emergency call volume in the VB911 Emergency Communications Center by taking calls not requiring Public Safety personnel, and issues automated safety alerts customized to reach specific communities as needed.

​VB311 also assists other city departments with calls for such issues as:

  • Critical maintenance issues on City Property
  • Hazardous street debris
  • Water or sewage leaks

Dial "311" for:

    • ​​City Information
    • City Services
    • City News
    • City Events

    Calling "311" will work from landline telephones within Virginia Beach city limits. Cell phone users, or callers from outside the city limits can dial (757) 385-3111 to reach VB3​11 Citizen Services. There is no charge to callers for dialing "311" (applicable long distance or cellular charges may apply when dialing  (757) 385-3111).

     VB311 Survey

     Compliments or Complaints About VB311

    To let VB311 know how you view your recent contact with them, see the tab entitled "VB311 Survey" elsewhere on this page.
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