Citizen Services: VB311

"311" is a simple, easy-to-remember telephone number that connects callers with a Citizen Services Call-Taker who can assist them with city information, services, news, and events.

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Access Virginia Beach

 Reach The Beach!

VB311 provides Virginia Beach citizens and visitors with a single point of contact for a wide variety of city information and services: from offering directions to specific addresses within the city limits, to supplying the media with information on traffic problems. VB311 also helps to reduce non-emergency call volume in the VB911 Emergency Communications Center by taking calls not requiring Public Safety personnel, and issues automated safety alerts customized to reach specific communities as needed.

​VB311 also assists other city departments with calls for such issues as:

  • Critical maintenance issues on City Property
  • Hazardous street debris
  • Water or sewage leaks

Dial "311" for:

    • ​​City Information
    • City Services
    • City News
    • City Events

    Calling "311" will work from landline telephones within Virginia Beach city limits. Cell phone users, or callers from outside the city limits can dial (757) 385-3111 to reach VB3​11 Citizen Services. There is no charge to callers for dialing "311" (applicable long distance or cellular charges may apply when dialing  (757) 385-3111).

     Request City Services

     VB311 Survey

     Compliments or Complaints About VB311

    To let VB311 know how you view your recent contact with them, see the tab entitled "VB311 Survey" elsewhere on this page.
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