Citizen Services: VB311

"311" is a simple, easy-to-remember telephone number that connects callers with a Citizen Services Call-Taker who can assist them with non-emergency safety concerns, direct them to available City services, and supply other City information.

​Calling "311" will work from landline telephones within Virginia Beach city limits. Cell phone users, or callers from outside the city limits can dial (757) 385-3111 to reach VB3​11 Citizen Services. There is no charge to callers for dialing "311" (applicable long distance or cellular charges may apply when dialing (757) 385-3111).

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 VB311 Careers

See the ECCS home page for current opportunities with our Department.

To be ready for the next VB311 Academy announced, create a careers account at the Virginia Beach Career Center and set a Job Alert to notify you by email of new opportunities.

The VB311 Call Taker helps to reduce non-emergency call volume in the VB911 Emergency Communications Center by taking calls not requiring Public Safety personnel, and issues automated safety alerts customized to reach specific communities as needed.

VB311 Call Takers also assist other city departments with calls for such services as critical maintenance issues on City Property, hazardous street debris, and citizen water or sewage leaks

VB311 also provides Virginia Beach citizens and visitors with a single point of contact for a wide variety of city information and services, including directions to locations within the city limits; information on City procedures and events; and explanations of parking & other regulations for the Resort Area.

 VB311 Survey

 Compliments or Complaints About VB311

To let VB311 know how you view your recent contact with them, see the tab entitled "VB311 Survey" elsewhere on this page.
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