Emergency Communications: VB911

Virginia Beach Emergency Communications (VB911) receives and processes citizens’ calls for service by Police, Fire, and EMS personnel. Calling "911" is specifically used for emergencies (police, fire, EMS)  where an immediate response is required from emergency personnel.
Public safety assistance that is not an emergency or that originates from outside the calling area can be requested by dialing (757) 385-5000.  

Citizens should dial "911" only when they have an emergency:

  • Fires
  • Medical Emergencies
  • Reporting Accidents
  • Reporting Crimes in Progress
  • Reporting Suspicious People/Events


ECCS 911 Recruitment Video

 VB911 Careers

See our ECCS Careers page for current opportunities with our Department.

To be ready for the next VB911 Academy announced, create a careers account at the Virginia Beach Career Center and set a Job Alert to notify you by email of new opportunities. 

Public Safety Emergency Telecommunicator I  - Duties may include: handling emergency and non-emergency calls for police, fire, and emergency medical services using telephone and Computer Aided Dispatch (CAD) equipment; quickly assessing both emergency and nonemergency situations and providing appropriate assistance to citizens; utilizing good judgment in applying policies and procedures while functioning in a stressful environment; communicating and carrying out instructions; and coordinating calls for service between citizens and service providers, often multi-tasking, prioritizing and making quick decisions.

For more detai​ls, see the VB911 Recruitment Brochure.​ 

Potential applicants can receive information by contacting our Recruitment Team at 757-385-4232 or via e-mail at: ECCSRecruitment@vbgov.com .

911 - Call If You Can - Text If you Cannot

 VB911 Survey

Contact Information

 Compliments or Complaints About VB911

​To let VB911 know how you view your recent contact with them, see the tab entitled "VB911 Survey" elsewhere on this page.