Emergency Communications & Citizen Services

​​Emergency Communications & Citizen Services operates two Divisions:  VB911 and VB311. Each division processes calls for services 24 hours a day, 7 days a week.
VB911 receives citizens’ calls for service by Police, Fire, and EMS personnel and coordinates those agencies' response.  Calling "911" is specifically used for emergency sit​​uations where an immediate response is required from public safety personnel. For public safety assistance that is not an emergency or calls that originate from outside the calling area, dial (757) 385-5000.
VB311 receives and responds to citizen requests for general government information or service via multiple communicationPublic Safety Communications Accreditation seal channels such as telephone, online assistance, email, print, radio dispatching and emergency notifications.  In addition VB311 assists various city agencies such as the Real Estate Assessor's office with their day-to-day information or service requests,  and accepts calls after business hours for other agencies, such as Public Utilities and Public Works.  "311" is an easy-to-remember phone number that provides assistance to residents, businesses and visitors.  VB311 may also be reached by calling (757) 385-3111, which is necessary when calling from outside the City or using a mobile device.


We have just announced an opening for the position of Recruiter (Administrative Technician) at ECCS. The posting will be open until midnight on 10/29/18.

Please use this link to see details of the position.


Make a Car Emergency Kit

​​​The Department of Emergency Communications and Citizen Services (ECCS) buys products and services through the  Purchasing Division of the City of Virginia Beach Finance Department. Vendors interested in doing business with ECCS and the city should visit the Finance Department's Vendor Information page for information on the purchasing process, city business procedures, vendor forms, current bids, and more.

Vendors can view current requests for proposals and bids. ​

Contact Information

 Give ECCS Your Input

To fill out a survey on how you feel ECCS is performing in our service to Virginia Beach residents and visitors, see the tab entitled, "ECCS Customer Satisfaction Survey" elsewhere on this page.

For a way to give your viewpoint about ECCS more as a story of your experience, use one of these links: