Emergency Communications & Citizen Services

​​Emergency Communications & Citizen Services operates two Divisions:  VB911 and VB311. Each division processes calls for service​ 24 hours a day, 7 days a week.
VB911 receives citizens’ calls for service by Police, Fire, and EMS personnel and coordinates those agencies' response.  Calling "911" is specifically used for emergency sit​​uations where an immediate response is required from public safety personnel. For public safety assistance that is not an emergency or calls that originate from outside the calling area, dial (757) 385-5000.
VB311 receives and responds to citizen requests for general government information or service via multiple communicationPublic Safety Communications Accreditation seal channels such as telephone, online assistance, email, print, radio dispatching and emergency notifications.  In addition VB311 assists various city agencies such as the Real Estate Assessor's office with their day-to-day information or service requests,  and accepts calls after business hours for other agencies, such as Public Utilities and Public Works.  "311" is an easy-to-remember phone number that provides assistance to residents, businesses and visitors.  VB311 may also be reached by calling (757) 385-3111, which is necessary when calling from outside the City or using a mobile device.

​ECCS is Hiring!

Call Taker I: ECCS is accepting applications for this position until midnight on April 11, 2023.

​How are we doing?

​The Virginia Beach Department of Emergency Communications & Citizen Services participates in the CALEA Communications Accreditation process.  As a part of this process, we provide an opportunity for public feedback via the CALEA Portal which can be located here: http://cimrs2.calea.org/613.

The purpose of this public portal is to receive comments regarding our compliance with CALEA standards, engagement in the service community, delivery of public safety services, and overall candidacy for accredited status.

911 Recruitment Video

​​​The Department of Emergency Communications and Citizen Services (ECCS) buys products and services through the  Purchasing Division of the City of Virginia Beach Finance Department. Vendors interested in doing business with ECCS and the city should visit the Finance Department's Vendor Information page for information on the purchasing process, city business procedures, vendor forms, current bids, and more.

Vendors can view current requests for proposals and bids. ​