Virginia Beach Introduces Smart911 Service

Free service provides key information to 9-1-1 call takers during an emergency. 

911 operatorIf you ever had to call 911 for help, you know how stressful it can be. Imagine if the people who came to your aid already had important information about you so they can immediately start care when they arrive. That’s the idea behind Smart911, a new service the City of Virginia Beach is making available to residents that provides profile information vital to emergency response agencies. 

Smart911 allows individuals to create safety profiles for their households that include information they want 9-1-1 and response teams to have in the event of an emergency. When a citizen makes an emergency call from their landline or mobile phone, their safety profile is automatically displayed to the 9-1-1 call taker, allowing them to send the right emergency response teams to the right location with the right information. Creating a profile is easy at or on the Smart911 App.

Safety profiles can include the number of people living in the household, medical conditions, medications or any type of physical or mental disability. Additional information, including pets in the home, vehicle details in the event of an accident, and even emergency contacts, can all be included. All information is optional — residents choose what details they provide and can update their profiles at any time.

This service saves critical time in an emergency and has saved lives nationwide. For instance, mobile phones don’t provide an exact address to the 9-1-1-call taker, but the safety profile can give the dispatcher information when callers might be having difficulty speaking in situations like a stroke, or if a young child is calling for help. If the Smart911 profile contains detailed information, it can let first responders know where to go in a house fire or who to look for at the scene of an accident. It can make a photo of a missing child immediately available to police or medical notes on a heart attack victim available to EMS. 

Create your safety profile with Smart911 today. Smart911 is private and secure, is only used for emergency responses and is only made available to the 9-1-1 system in the event of an emergency call. 

For more information visit Smart911FAQs.
Smart911 registration screen

VB411 In the Know - Smart911

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