Commissioner of the Revenue COVID-19 Related Information, Changes & Extended Due Dates


​On July 9, 2020, the Commissioner of the Revenue’s office began offering Citizens the opportunity to schedule online appointments for most services, including DMV SELECT; appointments are recommended when visiting the Commissioner’s office. With online appointment scheduling, taxpayers can book an in-house appointment for most services offered at City Hall. We also accept walk-in customers. We encourage citizens to conduct business online or by phone, email or fax before scheduling an appointment. 
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Schedule Your Appointment Now at http://vb311.force.com/appointmentscheduler.

​Arrival Time - Please arrive NO EARLIER than 5 minutes before your appointment time.
​​Late arrivals may lose their appointment times.
​Late is considered more than 5 minutes tardy for a 15-minute appointment and more than 10 minutes tardy for all other appointments.
​Face Coverings - The Commissioner's office abides by State and City guidelines. Face coverings are recommended for unvaccinated customers. At this time, there are no special requirements. Face covering are optional.
​​Documentation - Applicants are responsible for providing necessary documents during appointments.

For more information please contact the Commissioner of the Revenue’s office at 757-385-4251 or email coradmin@vbgov.com. 

​AUDIT

  • Audits may be conducted via email or mail service.

If you have received a summons for audit or have additional questions, email busaudit@vbgov.com or call 757.385.8660. 

BUSINESS TAXPAYERS

Business licenses renewals and new applications and payments are due March 1 of each year.  A late payment penalty will be assessed thereafter for delinquencies.

Conduct the following business transactions with the Business License Portal.

    • New applications;
    • Prior year and current year business transactions for existing businesses;

State and city cigarette stamps may be purchased by sending a Cigarette Stamp Order Form by a licensed courier (UPS, FedEx, etc).

Inquiries related to local excise taxes on meals, lodging, admissions, utilities, and cigarettes may be addressed via phone, email, or mail service.

If you have a court summons or additional questions, email us at business@vbgov.com or call 757.385.4515.

ALCOHOL AND BEVERAGE LICENSE FLAT RATE FEE - THE TAX YEAR 2021

Due to the economic impact of COVID‐19 on your industry, Commissioner Kellam sent a letter on December 30, 2020, to the Mayor and City Council suggesting a suspension of the flat rate alcoholic beverage license(s) for the 2021
license year. Councilman Tower sponsored the ordinance; the City Council unanimously approved it on Tuesday, February 2, 2021.

If you have not renewed your business license for the 2021 license year, do not include payment for the flat rate alcoholic beverage license with your renewal payment. If you have paid your 2021 alcoholic beverage license and do not have a balance due, this office will refund your business entity. Please understand, you still must include the alcohol sales in your gross receipts and meals tax filing; this is a waiver for the flat rate alcohol license only.

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BUSINESS PROPERTY TAX
  • Business property returns must be filed by March 1 to avoid a failure to file a penalty.
  • The payment for 2021 business property bills was extended to June 7, 2021; the late payment penalty or interest began June 8, 2021.

INVESTIGATIONS
  • Questions regarding short-term rental host appointments or summonses may be addressed by phone. 
  • Special event applications may be completed and sent via email or mail service.

If you have a court summons or have additional questions, email us at comply@vbgov.com or call 757.385.8784.

PERSONAL PROPERTY TAX PAYMENTS

  • The personal property tax payment due date was June 7, 2021. Late payment penalties and interest began on June 8, 2021.

PERSONAL PROPERTY ASSESSMENT APPEALS

  • All personal property transactions including sold items, items moved to another jurisdiction, local vehicle registration exemptions, and personal property tax relief exemptions may be conducted via phone, email, fax, or mail service.  
  • In-person reassessments are postponed indefinitely.

PERSONAL PROPERTY TAX EXEMPTIONS FOR ACTIVE-DUTY MILITARY OR MILITARY SPOUSES

All active-duty military seeking personal property exemption and military spouses seeking exemption by attestation may send the documents by email to corles@vbgov.com, fax to 757.427.1802, via any mail service, or use the convenient drop box in the parking lot outside of City Hall, directly across from the main steps. There is also a dropbox inside the foyer of City Hall.

If you have additional questions, email persprop@vbgov.com or call 757.385.4487.

​​PERSONAL PROPERTY ELDERLY & DISABLED TAX EXEMPTION QUALIFICATIONS - 2020
REAL ESTATE TAX EXEMPTION QUALIFICATIONS - 2021
  • The filing due date is extended to July 31, 2021. 
  • Applications for real estate tax relief are accepted by mail, email, and fax. 

If you have additional questions about real estate tax relief services, email us at  REQ@vbgov.com, fax 757.427.1589, or call 757.385.4385.

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​STATE INCOME TAX ASSISTANCE
If you have questions about state income tax assistance or federal earned income tax assistance, email us at stincome@vbgov.com or call 757.385.4483.

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​TRUST TAXES 

ADMISSIONS, MEALS & LODGING TAX LATE FILING PENALTY

  • The gross receipts filing due date is the 20th of each month (following the month the sales occurred). To avoid a late filing penalty, please file by the 20th. 
  • Failure to timely file may result in a statutory assessment.

If you have questions about trust tax filing, email us at business@vbgov.com or call 757.385.4515.

If you have questions about trust tax payments or late payment penalties, email the Treasurer's Department at  VBTrust4you@vbgov.com,  fax (757) 385-8855, or for additional payment questions, please call (757) 385-1311.

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