Payment Options

​​​​​​The City ​Treasurer will accept online payments for a number of payment types.

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 ​Personal Property

Woman In White CarThe City provides two different options for paying your personal property taxes online. The first option allows you to make a one time payment. The second option allows you to enroll by creating a user name and password.  Both options are available to pay via your checking account or a major credit card. 

IMPORTANT NOTICE: If you were previously enrolled in VBills prior to August, 2014 you must set up a new username and password in VBePay as we have modernized our system.  We apologize for this inconvenience but we felt it was in the best interest of the citizen.

Pay via ACH/eCheck (no fee).

Pay with a major credit card (2.5% fee or $1.00, whichever is greater).

Please note our Return Check​ Policy as it includes any ACH/eCheck payments. 

 ​Real Estate Taxes

HouseCitizens also have two ways to pay Real Estate Taxes online. The first option allows you to make a one time payment.  The second option allows you to enroll by creating a user name and password. Both options are available to pay via your checking account or a major credit card.

IMPORTANT NOTICE:  If you were previously enrolled in VBills prior to November, 2014 you must set up a new username and password in VBePay as we have modernized our system.  We apologize for this inconvenience but we felt it was in the best interest of the citizen.

Pay via ACH/eCheck (no fee).

Pay with a major credit card (2.5% fee or $1.00, whichever is greater).

Please note our Return Check​ Policy as it includes any ACH/eCheck payments. 

 Public Utilities/Works

Hand washingMake a payment using you​r debit/credit card or a bank transfer. A $2.25 conve­nience fee will be charged. 

Want to avoid convenience fees?

  • Free bank transfer (ACH) payments are available to customers choosing our paperless billing option. As an eBill customer, your billing statements will be securely emailed to you, with an option to pay directly from the eBill itself. Learn more and sign up .
  • ​​Set up​​ free automatic recurring payments to ensure your bill is always paid on time. With each billing cycle, payments will be automatically withdrawn from your bank account. To login, you will need to enter your 16-digit Public Utilities Account Number, e.g. 0001234530123456 (with leading zeroes, no dashes), and your Service Address zip code, e.g. 23456.
Learn more about paying your Public Utilities and Public Works combined services bill.

Please note our Return Check​ Policy as it includes any ACH/eCheck payments. 

 Parking Tickets

Parking MeterThere are two ways to pay parking tickets online. One option allows you to use your checking account and all you need is your checking account and the ticket. You may also pay using a major credit card and information from the ticket.  An additional fee is applicable. 

Pay via ACH/eCheck (no fee).

Pay with a major credit card (2.5% fee or $1.00, whichever is greater).

Please note our Return Check​ Policy as it includes any ACH/eCheck payments. 

 Methods of Payment

​Pay in Person​

CashierPay in person at any of our ​four convenient locations with cash, check, money order, Visa, MasterCard, American Express or Discover. A 2.5% service fee will be applied to all credit card transactions. Each of these locations also feature a drop box for check or money order payments only, no cash.

​​​​Pay by Mail

MailboxPay by check or money order through U.S. Postal Service or other delivery carrier of your choice to:

​John T. Atkinson, City Treasurer
Municipal Center – Building 1
2401 Courthouse Drive
Virginia Beach, VA  23456-9018. 

If you do not have your bill, please note what you are paying and a bill/account number so that your payment will be properly applied. 

​​Pay by Phone   

Woman on phonePay Personal Property Tax or Real Estate Tax with a major credit card (2.5% fee or $1.00, whichever is greater​).

  • ​Call 24/7: 1-(866) 515-8162


​Pay Parking Tickets with a major credit card ($4.95 flat fee).
  • Call 24/7: 1-(866) 515-8162

Pay Public Utilities/Storm Water Bill with a major credit card ($1.95 convenience fee):
  • ​Call 24/7: 1(866) 247-6958.

Pay via the Treasurer's Local Payment Call Center at (757) 385-8968. Normal Center hours: Mon. - Fri., 8:30 a.m. to 11:00 a.m. and also 1 p.m. to 4 p.m. At times of low Treasurer staffing, this operation may not be available.​

Please note our Return Check​ Policy as it includes any ACH/eCheck payments. 

 Returned Check Policy

​Per Treasurer's office policy, a returned check charge of $35.00 is assessed for each returned item and includes any ACH online check payment as authorized by Code of Virginia 15.2-106

Payment must be made by cash/money order/cashier's check by mail or by visiting one of our four convenient loca​tions. If payment is not received in full, the $35 returned check fee will be paid first with the remaining monies being applied to the account/bill.

Frequently Asked Questions 

What are the procedures for processing a check payment?

  • When a payment is received and processed by the Treasurer’s office, the check or ACH online check payment is submitted to the respective payee’s financial institution for payment.
  • If the check is returned unpaid by the payee's financial institution, in most cases, the check is automatically presented again to the respective payee's financial institution a second time for payment.  The length of time the check is presented for payment a second time depends on the payee's financial institution, but is usually between 2-5 business days from the date of the first submission.
  • If the check is returned unpaid by the payee's financial institution a second time, the Treasurer's office is notified and a Notice of Returned Check letter is generated and mailed to the owner of the account which was paid.  In addition, the account owner and possibly the writer of the check will be placed on a cash only basis for one year.

I received a Notice of Returned Check for a payment I made at Parks and Recreation, why is the Treasurer notifying me?

The Treasurer is the custodian of all public monies and receives deposits from other city departments, in which we process and send to the city's financial institution. We are notified as the depositor of the funds and therefore we are tasked with notifying the individual that made the payment.

What do I do if my financial institution made an error?

If a check is returned through no fault of your own, a letter is required to be submitted to the Returned Check Department from the respective financial institution to exonerate any additional fees which may be assessed, including but not limited to the $35 returned check charge and the rescinding of the cash only basis.

What do I do if my checkbook/purse/wallet was stolen and I had to close my checking account?

If a check is returned for the abovementioned reason, a letter is required to be submitted to the Returned Check Department from the respective financial institution to exonerate any additional fees which may be assessed, including but not limited to the $35 returned check charge and the rescinding of the cash only basis.

What do I do if I suspect that my check is lost in the mail?

If you suspect that your check is lost in the mail and you decide to place a Stop Payment on the check through your financial institution, please be advised that a letter from your respective financial institution to exonerate any additional fees which may be assessed, including by not limited to the $35 returned check charge and the rescinding of the cash only basis may be required if the Treasurer's office later receives and processes the check payment. 

To insure that your payment is processed expediently in the future, we advise you to submit your payment with your bill and also notate what you are paying for, account/bill number applicable, and the department name. If you are using a banking service, we highly recommend you provide as much detail as possible on the memo line prior to submitting your payment.  These services only provide a check and often times there is no memo and we have to determine which tax/bill from a wide variety of options to apply this to.  Of course, we ask that you recognize that we have certain times of the year that we are processing more items than usual and this often delays payment processing.  Your patience and understanding is appreciated.  If you have given us sufficient time and your payment is about to become delinquent, prior to stopping your check and incurring unnecessary fees, please contact the Department that sent you the bill/notice.​

Contact Information